Why is this so hard

[Katiepeddie]

I lost my phone and can't get in to my account to get my eSIM cause I can't get into my email cause it wants variation throw my phone

[softech]

@Katiepeddie 

Please engage PM support for login assistance.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you are still unable to submit ticket because if 2FA issue, please use another email to setup a different Community account and do not link a phone number to it.  Having this new community account without a linked phone number, the 2FA will be  sent to the email address only, you would then be able to create an Expert Messaging ticket. 

[Up2NoGood]

Oh I just saw you are having trouble getting into your email as well. If you think gaining access to your email will be harder then I would start with a Public Mobile ticket. It sounds like if you get your phone sorted out you will gain access to your email and vice versa.

[Up2NoGood]

Hi Katie,

Have when trying to log into your Public Mobile and it sends the code to your phone have you tried clicking resend code? That usually will present the option to have the code sent to either your email registered to your account or your voicemail.

If that doesn't work then I would create a ticket with Public Mobile support through their expert Messaging platform and they should be able to help get it sorted out with you. https://expert-messaging.publicmobile.ca/guest/chat/