Add on plan not working

[geopublic]

@GmaGpa  Make sure that the add-on has been added to your account. Access selfserve and check to make sure it appears under add-ons. If not, you need to purchase the add-on. Purchasing an add-on is a two step process. First you add the funds to your account then you must purchase the add-on.

[Dunkman]

@GmaGpa 

More details are needed?

What is your plan?

Which add did you purchase?

Buying an add on is  a 2 step process.  Need to load funds and then purchase the add on.  

[ShawnC13]

@GmaGpaare you able to give us some more detail?