Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have had public mobile for about 5 months with no problems. The last month or so people tell me they called and the phone went right to voicemail. My phone doesn’t ring or show a recent caller. It will say a voicemail is there if the caller waited ...
Hello all, hopefully someone in the community can give an answer to this complicated question. If someone is currently using a pay as you go card to top up their monthly use, and has no access to a computer, and no computer skills, how can they keep ...
I have been a public mobile user for a little over a year, with a 90 day, 6GB data plan. Over my first three terms i barely reached 50% usage of my alotted data. In Jan '19 after my 3 month reset i noticed that my full 6 GB was used up within a coup...
hi, can someone tells me how to make payment for my mothers monthly plan. she is currently out of the country, and she has the phone with her, thank you
Hello, I have a number with Public Mobile right now, and my account has over 40 monthly referrals and over $1000 in account credits associated with it. I am wanting to port in a number from another provider to replace the number I have with Public Mo...
I have $40 in my account wanna top up my plan. To get my data back and it's not letting me saying I gotta wait until the 30th of March now. Suppose to be today
I have a Sim from Travelsim, and Country Code is +372 Estonia Is it covered under the Global L-D, or NOT?
Hi there! I’ve gotten three people to sign up in the last week, but only see one $25 credit. Was it limited to one per person?
I have sent 3 messages for assistance with not being able to access my self serve account and no one has gotten back to me....is there anyone there?
Is this just me or is anyone having issues logging into PM Self Service? I tried Google Chrome and Firefox without luck. If I wait long enough I may get lucky to login but then I click on anything else will give me an error message. I want to switch ...
My account says my account is active right now but I cannot call out. My account was suspended due to not topping it up early enough. After I made payment, I waited for a day to allow processing. However, it still says I cannot make call. What to do?...
trying to activate new sim card since yesterday. Keep getting message something went wrong but do not panic. Used different browsers at different times and deleted the history and cache memory. No lucky.
@CS_Agent
Hi,I referred a friend to public mobile,when will the $25 bonus applied to my account?
I want to cancel my parents account but they don't remember the password and when I select to send an email to recovery I receive nothing.
Perhaps a stupid question. Can’t seem to find a listing of my past and present posts, bravos etc. How may I access them?
My friend went through the whole process while creating an account and registering his Sim card. After entering all his payment info he then submitted it, the web site came back oops there was a problem. He checked hi credit card account and the mone...
Hi Im not able to change/port number on self serve, im planning to port my active koodo prepaid number to my newly activated PM prepaid service I belive i need to send moderator a message. Any format or what information do they need? Thanks in advanc...
Was wondering if it is possible to port a number from one PM account to another PM account. The reason I ask is because there are many great deals for new accounts but no so for existing PM customers.
I would like to know how to link a referral to a friend, maybe by email or a page link? Thank You for amazing service my the way, I love public mobile now.
is that possible to change community password?
I still have no service. I'm porting the number from Telus. But I need to have this phone up and running asap. It's been 12 hours. I've hard reset several times, the phone is unlocked and it's compatible with public.
today is the renew day, after log in self serve account, it shows my plan expired. and " if u already paid pls disregard this message ur account suspended..."but the account balance still have money to renew. is that because the first day renew every...
username;phone #forgotten password and father middle nameplease help? edited by computergeek541 to remove phone number from message posting
I am pleasantly surprised by the new price-matching plans made available this week.Definitely a great move towards creating brand loyalty. Hmmmm now I am wondering...Is there any possibility that Public Mobile would offer a 3 GB Data-only plan for $1...
Where can I buy a sim card & payment vouchers in Ottawa, ON besides Walmart? Note: I dont have an active number to text to find the nearest store
I noticed in the past the 90 day build your own plans were cheaper than the ready made 30 day plans and the data/talk/etc were more convenient since it streched 90 days not 30, for example the 1GB LTE data only is $30/month but 90 days is $115 - too ...
I transferred my numbers from Telus Prepaid to PM and have a couple of questions: (1) I expected an text from Telus saying "sorry to see you go" - but I see nothing. Is my telus account cancelled? (2) I had a balance remaining on my telus prepaid - ...
Hey first time PM User here, just joined today with a plan that gave unlimited international texting amongst other features, but is this texting limited to text, or does it also include picture and video messaging?
