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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data stopped working

I live in ontario. I have global texting and canadawide calling. I also have 18gb data for 90 days. I came to alberta for a weeklong course. My mobile data worked for a day no problem. Now suddenly even when i turn on the data, it shows it is on, but...

New Plans (Sept 2017) 3G vs 4G LTE

I love the fact that you can now choose from as little as 500MB, however I'm not overly clear on the 3G and 4G part.Just curious however, if I change to 4G LTE plan (Im still on older pricing/plans) where I'd save $3.. my concern is what if I'm in a...

Resolved! Data add on Not giving me what I paid for

Paid for 2 g of data and it's only showing up as 1. ? Why is that

Amount of Data I'll need & 3G vs 4G LTE Network

Hello everyone, I am looking to make the switch from Rogers to PM very soon and I have a few questions that I'm hoping can be answered here. Currently I have the Rogers Pay as U go prepaid service which is set to expire Oct 30, 2017 and I haven't fou...

My phone won't receive calls

I recently created an account with Public mobile and activated my number yet I realise now that I am not able to receive calls. I do receive texts. I can perform calls. This is highly frustrating and I need help ASAP. Why can I not receive calls? Is ...

No LTE in iPhone 6

Hi, I just switched to Public Mobile from Freedom. I have an unlocked iPhone 6, but cannot seem to get LTE. I just shows 3G but when I open Safari it can't load anything. In Settings > Mobile Data > Mobile Data Options > Mobile Data Network, only the...

Having problem with phone, forgot email for self serve

Hi! I am having problems with my phone but I can't remember what email I set my self serve account under to see what is going on. When I enter the email that I think I used in the forgot your password screen it says it can't vaildate my address. How ...

ALCATEL GO FLIP not found in Compatibility check ?? Please ASAP !

I'm trying to get service before I start my job.I have a Telus Prepaid Alcatel Go Flip (4044v) phone (was used with koodo).Since Telus operates Public Mobile, I thought my phone should be fine.But when I do the check, it can't find it ??? Can anyone ...

Resolved! Re: What is PUK code? Where do I get the PUK code?

i am new to PUblic mobile please send me my puck code or tell me what to do ,how to get one

ANY OPTION FOR RINGBACK MUSIC TONE ?

ANY OPTION FOR RINGBACK MUSIC TONEsome companys offring ring tone when some one call if paid option ?

Resolved! Phone Keeps Losing Data Connection

My oneplus one (Using recommended APN settings), frequently loses the ability to connect to data service. Texting and calling work fine (it drops to 3g and then comes back to LTE when calling). A reboot usually fixes the problem for a couple hours, b...

Auto pay issue

SpoilerSpoilerFor Account # 1000000xxxxxxx, on Sep 20, it was estimated to be $108 plus tax taken off on my Auto pay but in actual on Sep 27 it took $114 plus tax. Why? Kailash For Account # 1000000xxxxxxx, on Sep 20, it was estimated to be $108 plus...

Resolved! Porting phone number without IMEI

I want to port my number from Fido, it requires IMEI number from my previours phone, I dont use the phone for a long time, couldnt find IMEI number, what should I do? can I port number without typing the number?

Resolved! E-SIM support?

Hi, I do not know much about them, but the next phone I am looking to purchase (Pixel 2XL) is rumoured to come with E-SIMs (non-removable carrier writable). I am wondering how (and if) these will work with PM? For now it is just a rumour, but I am...

Resolved! Lost SIM card/Replacement SIM not working

Hello, I lost my SIM card yestarday and I bought a new one and was able to transfer and replace the new sim card with the one that I had lost however the new SIM card currently does not work. Ever time I insert it in my phone it says "No Sim" on top ...

Hey PM........Want to increase your ARPU ?????

Something to throw around your Telus/PM boardroom........... There are thousands of us that signed up last fall on the "PM Fall Promo". Our 1 year anniversary is coming soon.......Why not offer an *Annual Renewal loyalty option* to purchase a " Data ...

Data usage

Hi, Today (27th of October) i've received, within a period of 5 minutes, two text messages stating i have used 75% and 95% of my data. Considering i wasn't doing anything with my phone at the time and i have a three month plan withn 6 gb of data, thi...

Not receiving password reset email

I am not receiving any password reset emails. Frustrating.

Resolved! Incoming calls going to Voicemail

Hi there, I have been with public moblie for quite a few months now. Lately, I have noticed that when people try to call me it goes directly to voicemail. Does anyone have any idea how to fix this? Thanks!

Resolved! Change in plan

So... I did something stupid. I signed up just an hour ago or so. I guess in excitement I chose the wrong data plan. I chose the 6gb per 90 days but wanted the one above that gave me more. Now through searching the forums, I take that I have to w...

Resolved! Canda Wide Calling

Hi I have 90 days plans for Province wide calling and already paid for three months. Pls let me know how I can add Canada wide feature and how it work and what will be the extra charge because I need Canada wide now and my next plan renewal will be o...

Activation quirk with Koodo port-in

Helping a friend activate PM SIM in preparation to port-in from Koodo. No problems until processing payment (VISA) when the dreaded "Payment Failed but not Charged" message appeared. While debating how to proceed (definitly not going to pay again!) n...

Re: my account locked out

Hi, I tried my password more than 3 times, so my account has been locked out so that I cannot even request my password through web site? how can I resolve this issue? Please help

Reached my data limit

Is there someone that can sort of help me move my payment schedulk up a bit. So i can pay for the next 3 months and get my data for those months? It would save my life..thanks!

Resolved! Referral

I was referred by a friend, but I didn't see any option to name during registration. How does he get his reward? Thank you.

Telus almost reaches 1Gbps benchmark in real-world LTE-A speed test

https://mobilesyrup.com/2017/09/27/telus-almost-reaches-1gbps-lte-a-speedtest/ A truely remarkable acheivement for Telus, 1 Gbps is a ridiculously fast speed for any device on a mobile network. I think it'll lead to increased data consumption and su...

Top up

I'm trying to top up using a British bank card and it won't work can someone help please

Can't send or receive MMS

This problem just started recently for me where I cannot send or reveive anytype of MMS. When I try sending a picture or video the message just gets stuck on "sending" and eventually it will fail, and ask to retry. Its really frustrating because im f...

Resolved! Poor service in Brantford ON

There has been poor service from the Telus network yesterday and today in Brantford ON, southwest area of the city. I know the location I'm working in isn't cellular friendly, however we install an LTE booster a few weeks ago and have had reliable se...

Voucher pin

Hi,My husband bought for me vouchers yesterday for the first time.I can't find the pin #. lol.Can you tell me where I should look to find the pin # on the voucher? Thank you

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