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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34275 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Plan change failure

I had an old cheap plan on my account from before but was trying to update it to a larger plan. When doing so I was prompted to put extra money on my account, an amount that reflected the plan I wanted. When I did this, my old plan activated and I ha...

markasaurus by Great Neighbour / Super Voisin
  • 1153 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: US roaming ad on

Hi I am travelling to the U.S. tomorrow and wanted to add U.S. talk text and data.  I am currently a PM customer, do I still need to buy a travel sim card or can I add it to my existing sim?  Sorry was a bit confused is the travel sim card for non PM...

Aynat77 by Great Neighbour / Super Voisin
  • 2509 Views
  • 10 replies
  • 1 Bravos

Resolved! US Roaming Question

I purchased the $20 US Roaming Talk/Text/Data plan for my mother who will be traveling to the US alone. The plan shows as active in My Account  Question: When she lands, will the phone automatically connect to the US network or does she have to send ...

DanM1 by Great Neighbour / Super Voisin
  • 1961 Views
  • 6 replies
  • 1 Bravos

$100 credit deal not applied to my account when switched to PM

Ok, I haven't been looking at my bill too closely until now, and I realise my problem actualy occured in Feb or March. The problem is that the $100 credit I was supposed to get when I switched from PublicMobile to koodo $45 4G unlt min plan SFD on a ...

andrero by Great Neighbour / Super Voisin
  • 1012 Views
  • 4 replies
  • 0 Bravos

Activating account and port number

I just activated my new sim and , I received I text telling me to clink "contact us" and complete the sim and online activation and online form... What do I do??

Jamesf44 by Great Neighbour / Super Voisin
  • 1583 Views
  • 8 replies
  • 0 Bravos

no bars/ no mobile network after activation

Using a Fairphone (FP1U). It's duo sim, and my new Freedom mobile SIM doesn´t work after its activation. I´m getting no bars on my Public Mobile sim card, even if I tried manually, restart the phone, tried different sim card slots. What can I do?

Weltnbummler by Great Neighbour / Super Voisin
  • 1578 Views
  • 8 replies
  • 0 Bravos

Can't reset password

The email link to change my password is not working. It says it's expired even though I opened the link within 10 minutes. I forgot my password and need to change it. How ??

Srobert by Great Neighbour / Super Voisin
  • 608 Views
  • 2 replies
  • 0 Bravos

Connection issues.

I'm having a few issues with my account.  1. Account suspended because CC expired  and I did not send in the new CC info because I was out of  the country. 2. while out of the country I tried to re-activate my account but was not able to, due to secu...

ike by Good Citizen / Bon Citoyen
  • 1159 Views
  • 6 replies
  • 1 Bravos

Resolved! Network Compatibility

Hi, I'm currently looking into buying a new phone, and am also looking at switching to Public Mobile from Freedom Mobile. The phone I'm looking at is compatible with the following frequency bands:3G - HSDPA 850 / 900 / 1900 / 2100[vs PM's HSPA 850 / ...

-Al- by Great Neighbour / Super Voisin
  • 1827 Views
  • 4 replies
  • 0 Bravos

50 TEXTS Outgoing International Text

For the $10 plan, it states that "50 TEXTS Outgoing International Text" is included in the plan. How about Outgoing Local Text (to Canadian phone numbers)? I don't think it's clear. When I asked the chatbot, it keeps saying that all Public mobile inc...

rhurhu by Great Neighbour / Super Voisin
  • 876 Views
  • 3 replies
  • 0 Bravos

Reactive w/in 90days but wanted cheaper plan

Hello,summary: I want to keep my number, get a refund and/or change my plan to a cheaper one.  I have been out of Canada for an extended period of time. I orginally had a ~$53/month plan that was perfect for me. Now that I am not in Canada and wont b...

sharri06 by Great Neighbour / Super Voisin
  • 1144 Views
  • 4 replies
  • 1 Bravos

selling things

I don't know of the appropriateness of offering something for sale here.It's cell phone related if that helps.Can I? Edit:I looked around and some things have been offered. Maybe a little frowned upon.I have a Koodo Prepaid SIM. Never activated. Boug...

Anonymous by Not applicable
  • 869 Views
  • 1 replies
  • 5 Bravos

Resolved! Unihertz Atom 2.5" rugged Android 8.1

I just backed a campaign on Kickstarter for a new 2.5" rugged Android phone. As I hate carrying large phones.  Will there be any issues switching to this phone on public mobile? The details cam be found here: https://www.kickstarter.com/projects/jell...

ztra by Good Citizen / Bon Citoyen
  • 3597 Views
  • 21 replies
  • 1 Bravos

Resolved! Not receiving incoming long distance calls while in home province

This seems like a crazy question to be asking, so maybe I'm making a stupid mistake, but I could really use some help. My home province is BC and I have a province-wide talk plan. I recently applied for a job in Ontario. Today they emailed me to say ...

ahardjasa by Good Citizen / Bon Citoyen
  • 2285 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked out of account

I was on autopay but account did not renew, now I am locked out of my account.  Account reset links are emailed after they expire. 

umoya66 by Great Neighbour / Super Voisin
  • 3335 Views
  • 13 replies
  • 1 Bravos

Can't make phone calls / voicemail stuck

Hello everyone,I suddenly can't make phone calls and I have a new voicemail alert. When I try to make any calls it immediately hangs up. I've never had this issue before and have been with Public about 6 months. Any idea what's going on? Samsung Gala...

RTAndrei by Great Neighbour / Super Voisin
  • 1594 Views
  • 7 replies
  • 0 Bravos

password for my account isn’t working

Could anyone help me to reset my password? My old password isn’t working . My was switched to new plan from old so no access to 611

Farjy by Great Citizen / Super Citoyen
  • 996 Views
  • 7 replies
  • 0 Bravos

Unlocking Issue

I have recently unlocked a Samsung Galaxy Note 3, unfortunately my sim card does not work when entered in the phone. The phone is unable to connect to public mobile. I put the correct APN as well. I also checked the phones compatibility with public m...

ahosu by Good Citizen / Bon Citoyen
  • 2429 Views
  • 19 replies
  • 0 Bravos

Resolved! Plan Expired Message on Account

Hi everyone,  I am signed up for auto pay but when I login to my account today (June 04th was the day of the payment), I see the following message. Is this normal? Do any of you know why this is happening. I thought Auto pay should deduct the amount ...

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Cheetah24 by Town Hero / Héro de la Ville
  • 3027 Views
  • 16 replies
  • 0 Bravos

Resolved! Refund on recent purchase on a sim cad

Hi I was wondering i just bought a public mobile sim card at the time  of writing this and found out I was getting a better plan with a different carrier. Now I don't know how can I get a refund because I haven't got the sim card yet. Thanks  

sim123 by Great Neighbour / Super Voisin
  • 1282 Views
  • 3 replies
  • 2 Bravos

Resolved! Community Reward for May 2018

Hi everyone, have anyone get a community reward for May 2018 yet? I saw a topic for April 2018 Contribution via Mods when beginning of May but until now I don’t see anything for May yet. Has it been changed to new policy? Thank you

meocon by Deputy Mayor / Adjoint au Maire
  • 1820 Views
  • 12 replies
  • 0 Bravos

Resolved! Local call problem

Hi, I’m trying to make a call local call within same province. However, I get a recorded message saying, “sorry, you do not have active long distance add on...”Why am I having this problem all of sudden? I have $120 plan with unlimited call within sa...

oceanwind by Good Citizen / Bon Citoyen
  • 1798 Views
  • 7 replies
  • 0 Bravos

Resolved! Note: PM charge for airtime in voicemail

Whoever said that PM do not charge airtime for whoever leaving a message in your voicemail is not true, I just checked and found out that PM do charge airtime for people leaving a message in your voicemail.** This does not applies for PM customers wh...

danlee by Model Citizen / Citoyen Modèle
  • 3011 Views
  • 23 replies
  • 0 Bravos

Failure on attempt to port

Greetings Community.I attempted to initiate the port of my land line to my PM account today, using the online self service form, but couldn't not get it to work.There's the initial step to see if your phone number is eligible - this step succeeded an...

ChrisL by Good Citizen / Bon Citoyen
  • 730 Views
  • 4 replies
  • 0 Bravos

Calls Going To Voice Mail

Just had a call go directly to voice mail. I immediately called my own phone from a land line and it rang through fine. Wondering if this can happen if service capacity peaks or if there is a code a caller can use to go directly to VM. Thanks Everyon...

Brent01 by Good Citizen / Bon Citoyen
  • 2204 Views
  • 9 replies
  • 0 Bravos

Failed Activation

Hi, I tried to activate my sim card last week but apparently it did not work after having entered all my details. I am trying to transfer over from FIDO and must keep my number (I indicated so when trying to activate). Can someone please take a look?...

ParvinB by Great Neighbour / Super Voisin
  • 739 Views
  • 4 replies
  • 0 Bravos
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