no bars/ no mobile network after activation

[Weltnbummler]

Using a Fairphone (FP1U). It's duo sim, and my new Freedom mobile SIM doesn´t work after its activation. I´m getting no bars on my Public Mobile sim card, even if I tried manually, restart the phone, tried different sim card slots. What can I do?

[sravya]

Mostly the issue isn’t with the hardware, it might be because of your Android OS. Follow these tips, I hope your issue will get resolved:

1: Switch off your phone, take out its battery and sim card and insert them back.

2.Turn on/off airplane mode and then check out your mobile network.

3. Manually select mobile network.

4 Turn on roaming and check if it works.

5.Switch of the phone and turn it back on

If its still not working ,just try to back up information and reset the phone….or try using 1 sim just for 5 minutes.

[sravya]

Mostly the issue isn’t with the hardware, it might be because of your Android OS. Follow these tips, I hope your issue will get resolved:

1: Switch off your phone, take out its battery and sim card and insert them back.

2.Turn on/off airplane mode and then check out your mobile network.

3. Manually select mobile network.

4 Turn on roaming and check if it works.

5.Switch of the phone and turn it back on

If its still not working ,just try to back up information and reset the phone….or try using 1 sim just for 5 minutes.

[Luddite]

Based in this website https://willmyphonework.net your phone is incomptible with the PM network you need a different phone that supports these network frequencies.  https://en.m.wikipedia.org/wiki/Telus_Mobility or

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-do-I-know-if-my-phone-will-work-o...

[CS_Agent]

Hi,

If you have any questions concerning your account, contact us through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Weltnbummler]

Yes, I tried in both slots.

[meocon]

@Weltnbummler Did you try different sim card slot?

[Weltnbummler]

sorry, what I meant:

"my new Public mobile SIM doesn´t work after its activation"

[jp2]

I'm a little confused are you saying you were using a freedom sim in the phone then added a second sim from public to the other slot and now neither work?