Local call problem

[oceanwind]

Hi,

I’m trying to make a call local call within same province. However, I get a recorded message saying, “sorry, you do not have active long distance add on...”

Why am I having this problem all of sudden?

I have $120 plan with unlimited call within same province.

[clamation]

Hey Dunkman!

Text is the only other feature on this phone/plan and yup works fine. Have sent aprivate msg to moderators in the mothership. Fingers crossed the solution will come soon.

Thanks for the assist.

Cheers! 

[Dunkman]

@clamation

If your plan is active and you can't call within your province, you might need to contact moderator.  Does eveything else work?  Text?  Data? etc.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

[clamation]

The solution provided (adding +1 to the number dialled) isn't working. Any other options?

Cheers

[will13am]

This problem is generally due to account provisioning issue.  Contacting the moderator team is the solution. 

[oceanwind]

Thanks

[meocon]

@oceanwind I got the same problem like you awhile ago and I contacted Mods they solved that problem for me really quickly.

[LEGO · Accepted solution]

@oceanwind 

Add +1 to the number you dial and ignore this message!

If it is annoying for you, send a private message to a Moderator_Team, they will check provisioning on your account and resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck! 

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