password for my account isn’t working

[Farjy]

Could anyone help me to reset my password? My old password isn’t working . My was switched to new plan from old so no access to 611

[jp2]

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@Luddite wrote:

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@jp2 wrote:

See above. Just message Moderator_team then whoever is working can back to you faster instead of waiting for the specific mod you name

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FYI: even posting to a specific moderator just goes to the "pool" for distribution to any available moderator.

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Good to know. Thanks 

[Luddite]

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@jp2 wrote:

See above. Just message Moderator_team then whoever is working can back to you faster instead of waiting for the specific mod you name

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FYI: even posting to a specific moderator just goes to the "pool" for distribution to any available moderator.

[Acekiller]

the mods should get back to you in a day or 2!

[jp2]

See above. Just message Moderator_team then whoever is working can back to you faster instead of waiting for the specific mod you name

[Farjy]

Can you provide me the moderators name or link? 

[ShawnC13]

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@Farjy wrote:

Could anyone help me to reset my password? My old password isn’t working . My was switched to new plan from old so no access to 611

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The password reset function has been a hit and miss thing for as long as I have been here.  You will need to message the mods. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity
• account number
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called number
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[jp2]

If the reset password function still isn't working you will need to send a private message to the moderators 

• Click here to send them a private message. @