New account activation

[vchang99]

I am trying to login to my new account for the first time. I just activated the sim card. I get the 2FA notification that an sms message will be sent to my current phone number but I am not receiving any sms. I don't think the sms is working?

[PatTKO]

I forgot to mention? Or ask make and Model of device? I would verify internal phone settings such as sms / mms etc..  if your settings are not correct? You won't receive any sms messages. Verify network settings then your sms / mms settings and also cellular data network has to be on . 

[hTideGnow]

hi @vchang99 

you requested porting? if so and if porting not done, the text would be sent to your old carrier sim card instead of the PM sim card.  Put it back and check

or you can confirm if you can receive inbound calls as well.  If you cannot, it further confirm your port request was not done

if you request ported and would like to confirm the porting status,  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call