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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2682 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17780 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28966 Views
  • 184 replies
  • 27 Bravos

Longest wait for Activation - List Here

Looking to see who has been waiting the longest for an activation. I have been waiting to port/activate my girlfriends phone since Thursday at 8PM EST. Effectively at 64 hours and counting, no response from Mods and a charged CC @Saray_O

zzguffy901 by Good Citizen / Bon Citoyen
  • 3334 Views
  • 40 replies
  • 4 Bravos

Resolved! Can I continue to use my older SIM on a different phone

Long story short...I am stuck with port-in stuck issue for almost 24 hours. Have contacted the moderator but haven't received any acknowledgment. Can make calls, connect to Telus network but can't receive calls or text messages. My fido SIM is still ...

Surreyboy by Great Neighbour / Super Voisin
  • 1210 Views
  • 5 replies
  • 1 Bravos

Resolved! Porting from VOIP.MS

Hi everyone,I activated and ported my wife's phone number over from Telus on Friday and everything went smooth.However for myself I tried to port a number from VOIP.MS and still can not receive phone calls or text messages. I can only make out going ...

Tammer by Good Citizen / Bon Citoyen
  • 5307 Views
  • 18 replies
  • 0 Bravos

Resolved! Koodo porting

Hi, I just created my new number like it told me to.  What do I do now to port my Koodo account over to the simcard?

hummuschips by Town Hero / Héro de la Ville
  • 9699 Views
  • 76 replies
  • 4 Bravos

Problème

Bonjour j'ai envoyé des message texte sur ce numéro (01150939150338)-là en Haïti ça marche pas alors j'aimerais savoir pour quelle raison Où est-ce que vous pouvez arranger ça pour moi

Cesaus by Great Neighbour / Super Voisin
  • 349 Views
  • 1 replies
  • 0 Bravos

Another case of porting eligibility check problem

Went with a PM 437 phone number at first to try things out. Everything looked good, so I wanted to port over my TELUS number. At first, the eligibility check said the number was available for porting, but then it would fail after I confirmed the port...

traycer by Good Citizen / Bon Citoyen
  • 719 Views
  • 5 replies
  • 0 Bravos

Koodo to PM porting issue update?

Hi @Shazia_K, It has been more than 72hrs. Any update on porting my Koodo number to PM? I have sent you a private message on Nov 3, 2016 this issue. Regards, Dietrich

baluyot by Good Citizen / Bon Citoyen
  • 374 Views
  • 1 replies
  • 0 Bravos

Auto Change Account Not Working

Hi, I had auto plan update from 120$, 90 Days, 6 GB TO 120$, 90 Days, 12GB today but it did not work. I alredy had 120$ deduction from my bank account. I also see this message on my PM account: Your account has been suspended. Make a payment to react...

f_fn by Good Citizen / Bon Citoyen
  • 444 Views
  • 1 replies
  • 0 Bravos

Resolved! Data usage notifications

Hi new to Public mobile.  Is there a way to set up notifications on data usage ie. PM sends notifications you used 6 gb of data so far etc. This may help myself not use to much data early on in the 90 days.   Thanks 

Louvry by Great Neighbour / Super Voisin
  • 1590 Views
  • 3 replies
  • 2 Bravos

Resolved! System glitch rendered my service unusable

 It has been 46 hours without service thanks to Public Mobile's broken system.Instead of authenticating for my account and call it a day, can you please just resume my service?Can I also request refund for the hours with no service? While I really li...

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woofsauce by Good Citizen / Bon Citoyen
  • 1969 Views
  • 9 replies
  • 2 Bravos

Resolved! My friend gets 'The number entered does not belong to a valid Public Mobile Subscriber.'

My friend is trying to active his new SIM card and gets this error message: 'The number entereddoes not belong to a valid Public MobileSubscriber.' when entering my ported and active number as a refferal.  I have sent a Private Message to @Shazia_K l...

hardstone_mj by Good Citizen / Bon Citoyen
  • 1034 Views
  • 3 replies
  • 0 Bravos

Resolved! How is 12Gb distributed

I just signed up for the $120, 12Gb plan. Does anyone know if the 12Gb is distributed as 4Gb per month (as the plan is promoted...4Gb monthly), and the 4Gb resets every month, or does the 12Gb last the entire 90 days. For example, in the first 30 day...

Kartye by Good Citizen / Bon Citoyen
  • 2165 Views
  • 9 replies
  • 3 Bravos

Weak signal. Telus feedback tool?

I live in midtown Toronto between Yonge St. and Avenue Rd.  At either end of the block my phone reports 3-4 bars of signal strength, out of 5. But in the middle of the block where I live I only get 1-2 bars, although from time to time it briefly spik...

DougL by Good Citizen / Bon Citoyen
  • 596 Views
  • 1 replies
  • 0 Bravos

Resolved! Telus hub

I just activated my sim for 30 days to try out PM's data and phone plan before I opt for the 90 days. I'm primarily interested in data and have two Telus hubs - an older Sierra that I'm using for testing, and a newer Huawei B882 that I will use as my...

rhombic by Great Neighbour / Super Voisin
  • 1158 Views
  • 2 replies
  • 0 Bravos

Waiting for sim card but might miss promotion

HI,  I was wondering if there is anyway to get the promotion deal while waiting for the sim card. I am afraid it might come after Nov 20. This is not for me but I am asking for a friend who wants to switch. 

niferwee by Good Citizen / Bon Citoyen
  • 1078 Views
  • 6 replies
  • 0 Bravos

Resolved! Giving up on a stalled port and trying a new #?

If someone was without any phone service at all, seemingly stuck between a temporary Public Mobile number and a Koodo port that has apparently stalled for almost 48 hours, would trying to change their number themselves resolve things or make everythi...

stphnp by Good Citizen / Bon Citoyen
  • 2643 Views
  • 29 replies
  • 0 Bravos

Mainly on 3G on iPhone 6

I was previously with Rogers before I made the switch to PM. When I try to use my data with PM, it is mostly on 3G even though the LTE option on my iPhone 6 is turned on. In areas where I have gotten LTE with Rogers, it is still 3G connection when I ...

elle-so by Good Citizen / Bon Citoyen
  • 397 Views
  • 1 replies
  • 0 Bravos

Resolved! Very delayed at receiving texts

Just set up my mom on PB and was just testing a few things. Recving a text on my phone is instant however on her phone, recieving a text takes a few mins. Very very delayed. I tried the native app and Textra and still the same problem. Everything els...

biggyk by Great Citizen / Super Citoyen
  • 902 Views
  • 2 replies
  • 0 Bravos

$120/90 days plan questions

If my plan become deactived for few months, will I still get the same plan if I actived the plan again?

JCN by Good Citizen / Bon Citoyen
  • 1206 Views
  • 7 replies
  • 0 Bravos

Can't Port Number from Speakout

I posted a message on the larger thread but didn't get a reply. Having issues trying to port a number in from Speakout Wireless. The error I get on the porting page when I Check Eligibility is:  We are experiencing difficulties in processing this req...

hda413 by Good Citizen / Bon Citoyen
  • 1817 Views
  • 16 replies
  • 1 Bravos

Resolved! Can I port my No. from rogers after my PM SIM get activated ?

i just want to try out PM for a week to see how the network in my area.If it works well I will move from Rogers.So I wonder if there is an option to port the no. after the activation ?Lemme know Many thanks in advance

itimjob by Good Citizen / Bon Citoyen
  • 1452 Views
  • 6 replies
  • 0 Bravos

Activation issue using vouchers. Still not working.

Visa debit did not work for me when I tried to activate. I bought vouchers to use instead. Once I put in the vouchers and got to the end of the process... I got very odd message. It says I successfully activated and couldn't activate at the same time...

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iba2016 by Good Citizen / Bon Citoyen
  • 1217 Views
  • 5 replies
  • 0 Bravos

Resolved! Are you new to PM?

I have just become a new user of PM switching from Rogers,  The switch went ok but thought I would post somethings that will hopefully help new users so they don't have to search like I did for the info. ReferralRemember to get this number in when yo...

ShawnC13 by Oracle
  • 2331 Views
  • 16 replies
  • 12 Bravos

Wind versus PM

Thought I'd do a comparison between Wind and Public Mobile, to see if it was worth switching.  This was all done at one location, in my condo around Bathurst and Centre in Thornhill.  The differences are staggering... In case other people are conside...

Wind versus PM
peosteve by Great Citizen / Super Citoyen
  • 2859 Views
  • 17 replies
  • 6 Bravos

Open Envelope Upon Delivery?

Hey,I am just curious as to if I was the only person who recieved an opened envelope?To be more specific it appeared as though there was no attempt to even seal it. lol The sim card did work just fine, and it was sent Canada post so it isn't like som...

SP3CTRYS by Good Citizen / Bon Citoyen
  • 658 Views
  • 3 replies
  • 0 Bravos
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