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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting from Rogers

Hi there - quick question as Rogers doesnt seem to want to give me a straight answer. Every single time i call they try to get me to stay, or ask me why I'm leaving.... I have 2 numbers under a single account - we're paying 276 dollars a month which ...

Resolved! Travel

When traveling to the United States, is there an add-on that will allow me to use my phone is the US?

Resolved! Cannot make any calls - please help

I can't make a local call because it is telling me it is long distanceI have a province-wide calling plan, but when I try to call my friend's number, which is a local number (the same Toronto area code as my own), I get the following message: "Sorry ...

Dropped calls yesterday

Hi. Service has been stable since the dropped calls issue in May. However, the issue returned yesterday for me (am in downtown Kingston). Two calls dropped. Both calls had the same length: roughly 53 minutes. One was in the morning, one in the evenin...

Resolved! My port didnt go thru!On its 3rd day now! Admin plz help

Hi, I registered on Tuesday in london drugs, the rep didnt ask for account number and just used my pin! Seems like port wasnt able to be done! Plz help me. Why dont u guys have a number to call! Its sad

Resolved! Sim card doesn’t work

We’re in Canada on vacation and one of the sim cards (with plans) we purchased doesn’t work. The phone works with the other sim cards (also public mobile) and the sim card doesn’t work in the other phines either, so it’s definitely the sim card and n...

Resolved! New here - Any promotion?

Hi Everyone,I'm moving to Canada soon (20th July) and will buy PM number. I wanted to know if there is any promotion on PM sim/plans etc I am not aware of. I'll ho either with $25 and $35 plan. Also, I would like to know if I'll receive 500MB reward ...

Data does not work

hello, tried everything with my LG G5... even factory reset... still have no data... phone and texting working fine...

call forwarding

I lost my phone and forwarded my calls to another phone number. Now I would like to forward those calls to another number. Is that possible

Resolved! Data not working

My wife has an LG X Power phone which worked fine on a Telus plan. On Public Mobile, data does not work, although texting and phone calls work fine. Photos cannot be sent during texting as the data is not functional. I have reset the network, chec...

Site under maintenance

Hi, I have to been trying to reach the accounts page but everytime I click on my account it takes me to a page where it's says site is under maintenance, this has been going on for a week what do I do

confused

difficulty setting up an account to access my account number to transfer to another provider

Resolved! Phone account number

I am requesting my phone 6xxyyyzzzz1 account number Edited by stonechucker to remove personal information.Please DO NOT put personal information in a public forum.

Resolved! Porting request put in - paid for plan-self serve a/c created -next?

Thank you to the community members.Very helpful. I have put in a porting request on the activation portal ( provided pin # ,IMEI Number etc) , paid for a chosen plan, self serve account created - logged into the self serve account -shows the plan I p...

Porting Number

Hi, I like to port my number into Public Mobile. How should I do that? Thanks!

Not able to create a self serve account

Hello, Thank you for reading.I currently am with Chatr. I wish to port my number to Public mobile. I bought a Public Mobile Sim. Next, I tried to create a Self Serve Account. The self serve website tells me that my number is already registered and I...

Resolved! New here

Hi, I just ported in to give public a shot, is there any tips for a newbie to save the most?

Resolved! found ph take off sospended

Resolved! Still can't find my account or log in

HelloThank you to everyone who posted a response yesterday.As I mentioned before, I registered a sim card with my email address that I always use.When I continued to set up the account there was a blip in my computer.,So I tried to set up again. I h...

Resolved! Reg/sign in help

I have completed the registration form and now I cannot sign in. When I try reset password it says my email is not valid. Anyone know how to fix this?

Resolved! Payment card

OK I bought A $60 top up card when I bought it they charged me $67.49 plus 75 cent activation fee .. So I enter the info into my account and it only give me $60 it didn’t add the tax that I already paid . so when they billed me for my phone wount the...

Does some people manage to send SMS to China?

I failed to send a SMS to China, it starts with 177 number. However, I can manage to send SMS to the US number. I wonder whether international SMS includes china or not.

Renew plans

I have been trying to renew my plans and there doesnt seem to be any way to do that. I have $62 in my account yet I can't renew. I also opted for auto renew, still my account has been suspended. What do i do?

Resolved! $40 plan- Unlimited Canada wide talk

I am interested in coming over to PM from Freedom for the sake of better coverage but I am confused by the "unlimited Canada wide talk" when they also offer add-ons for LD in Canada.I would assume that when they say unlimited Canadian talk, I can be ...

Facebook And Other Sites Not Working For Recieving Verfication Codes

Just signed up for services, but when trying to add my mobile to Facebook, I never recieve the confirmation code to verify the phone number

Resolved! If I'm not signed up for auto-pay, will their be money withdrawn after 30 days?

Hi I'm new,I have the 15$ plan and I didn't setup auto-pay when joining PM. I don't want any form of automatic pay happening, I just want to do it manually every 30 days. I'm confused at the moment because my account mentions $15 due at the end of th...

Data charge near U.S. border

On Friday June 30th I visited a relative on the Canadian side of the Aldergrove B.C. border crossing with the U.S. I was within a couple of hundred yards of the border. I noticed a spike in my data usage for that date, even thhough I did not use an...

Resolved! Need puk code

Resolved! Still no service after paying for expired plan

My credit card expired and my plan ended up expiring as a result. I updated my card info and added funds and setup autopay with the new card, but I still have no service. In my account it still says "Plan Expired" andYour plan expired on Aug 10, 2019...

I set up account, not working can't reset password

I have 3 existing accounts, setting up a forth. Went through the activation process and migration. Now I am unable to log into account, and Sim appears to not work. When I try to reset password it says my email is invalid, yet I can send email to the...

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