Hi @Harry1. Are you trying to set up a Public Mobile account and port your Koodo (prepaid) number to Public Mobile?
If that's the case, there are a few things...
- You must use a different email for Public Mobile (from the one used in Koodo).
- You need to create your Public Mobile account with a NEW number, and then contact the moderator team to have them port your Koodo number to Public mobile.
- Your Koodo account must still be active in order to port the number.
Click here to send them a private message.
Information regarding the moderators team can be found by following this link.
If that's not your situation, please provide additional details.
