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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Data Roaming Add-On

Hi, I was wondering how the US Data Roaming Add-On works. Currently, I have $0 available funds on my account. How do I add funds, and what is the "two-step" process like? I am traveling to the states in November, and would like to know how to activ...

Message "Sorry ,your login has been disabled." when trying to log in to pay for data

I only use the tablet infrequently and my research indicates that if it has been 3 months then the SIM is dead and can't be re-enabled. Is this really correct? My goal was to turn on the data for the tablet again for my darling wife to use for a v...

Help! Cannot call in or out

An attempt to make a call today results in a message that I don't have calling in my plan. My account is on auto-pay and is currently paid up with the next round not due until December. It was working fine on Thursday (today is Saturday). How can ...

Purchasing Add-ons

Hey everyone, Recently, you might have noticed that for add-on purchase topics, i have been asking a couple questions such as if an add-on can be seen on the overview page or if funds are sitting on the available balance. I am certainly aware of the...

Data not working

Hi, My bill renews on the 28th and my data got used the other day so I purchased a 1 GB add on. It was working fine but suddenly stopped and is no longer showing usage. Not sure how I could have possibly used over a GB in less than 24 hours. Please ...

Resolved! US Roaming and Data Add-On

Good morning... I am traveling to the US tomorrow morning so need to add the US add-on in the subject line. Do you simply go to the purchase add-ons page, select the add-on that you want, confirm the purchase, and all is good? The correct add-on show...

No network connection indoors

Hi all, Activated my Public Mobile SIM yesterday. My issue is that I can't connect to network while indoors. Outdoors I have 1 bar connection mostly, which appears to drop off once inside or under large structures. Have tested so far in New Westminst...

Is it me or does this happen with everyone.

I have noticed when you approach Moderate intervention related inquiries directly they treat you like an idiot. But if the same inquiry is done after posting here they treat you like a Human Being. My issues was explained very very very clearly that...

No data on Galaxy S7 and Unable to Access APN Settings

I just bought an unlocked Samsung S7 and have popped in my SIM card. While my phone works, I have no data at all. I have tried to edit the APN settings and have toggled between the network settings to no avail. I am unable to edit APN settings due to...

Resolved! How to cancel from my prepaid

Good Afternoon, I've been a PM customer for the past 3+ years, I had a samsung I think it was the S2 and recently I had a lot of issues with it. It wasn't turning on, I would charge my phone all day, and I would turn it off not to waste battery life...

Resolved! Sending SMS from Desktop PC

Is it possible to send text messages from Windows PC to a public mobile cell WITHOUT third party software? I know that I can sent text to a bell network cell by using the address: 10digitnumber@txt.bell.ca Is there a similar address from PM??

Request to transfer the reward from xxxxxx-2822 to xxxxxx 7268

Hello , I have two number and plan from public mobile as listed below. I would like to request to make changes to the reward I am getting on my as they are actually belongs to xxxxxx7268. numbers. (1) xxxxxx7268 ($40 plan 12 GB data) (2) xxxxxx2822 C...

Resolved! Hi, does the HTC X10 work on PM?

Hey, so I was planning on purchasing a HTC X10 from Taiwan this coming December but wasn't sure if Public Mobile supports it? Does anyone know? Thanks

Resolved! Data stopped working. NOT A FIRST-TIME USER !

I purchased a plan for 3 months, 12GB. This October it expired, I did not use an auto-renewal, so I did it manually within the 90 days limit. Since then the data stopped working. It was the exact same phone so no changes in any of my setting (VPN). L...

Start new cycle early

Hey guys, I was wondering if I can start my new cycle early. I have the available funds in my account so I’m ready to go. Tried contacting the mods but haven’t heard anything back. Tia!

[RANT] Troubleshooting steps recommended for APN by moderators is wrong.

Warning, this is a rant. It probably won't be productive, so if you have better things to read, please don't waste your time. TLDR; Use the APN settings found in this Knowledge Base article, and go from there. I really hope the moderators here stop...

Forgot password

Hello I am a public mobile user, I went to change my plan but forgot my password and have made a typo when I created my security question. Can someone help please.

Resolved! Adding data for the remainder of this period.....

If I want to add a gig add-on for $30, does that just affect my current period. Or would that auto renew when the next period begins? I would only want it for the next 26 days. Thanks

Paid for Add on plan and not received the service + being charged double

Last week, I was in US for 3 days. I added data and roaming while I was there and was charged $10.I never received the service. How can I get the refund when there is no customer service available?I can see the $10.00 charge on my online stateme...

Resolved! Text message says next payment is due on the 13th. On log in it says next payment is due on the 31st

I received a text message from Public Mobile. It says:Public Mobile here. Your payment is due tomorrow [October 13th 2017] & there isn't enough money in your account to renew your plan. For more info visit publicmobile.ca/selfserveThis is strange for...

New plan, change through term

I want to try public mobile, i'm curious if I sign up for 1 gb for 30 days will i be able to change throughout the plan if i'm using more than i think i will?

Resolved! Data usage

Hi. I can't find my current data usage in my account. Has the location on this changed? Thanks.

Resolved! Recently transferred my number

A few minutes ago I activated my new SIM, selected my plan, popped the SIM card into my unlocked device and rebooted the phone, and here's what's happening:- The SIM is recognized and I can see that i'm on the Public Mobile network - I can make outbo...

AutoPay Failure

I'm disappointed with PM, as my autopay was set for Oct 11, 2017. My 90 plan was not renewed on this date (oct 11, 2017) and I logged in this morning discovering that my account was suspended. So i of course "topped up" my account in order to use it ...

New Promotions

It looks like PM is doing new promotions now (https://publicmobile.ca/en/on/promotions)!There are:$35/30 days for 1GB data at 3G speed$40/30 days for 2GB (1GB + 1GB Bonus) data at 3G speed$50/30 days for 6GB (4GB + 2GB Bonus) data at 3G speed$45/30 d...

Resolved! Is a data plan required to send mms?

I'm wondering if a data plan is needed to send mms? As all of the pictures I try to send end up failing.The message will try to send for five miniutes and then fail. I'm using a nexus 6p on android 8.0. Any help would be greatly appreciated!

Koodos launched a daily roaming option

Kind of unrelated, but Koodo finally launcher their "daily roaming" plans. Just wanted some thoughts on something like this. Are you for/against daily roaming plans? Is it worth it for those short trips accross the border. Do you think its more conv...