Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I recently (6 days ago) went to my local cell shop to transfer my existing accout with Virgin pre-paid mobile to here. I still don't have full services with Publc. I can call out from my phone, i can text some people and can't with others. I can r...
I'm waiting for a moderator to respond to my request for a network locked SIM card PUK - I PM'd the Moderator_Team last night, and I'm still waiting for any response. Any other ways to get help?
Can activation from a Koodo pre-paid number be done at Wal-Mart or one of the other in person locations? If I decide to use the online activation I have to select a new number during the process and then contact the moderator to get the number change...
I've recently switched my husband, daughter and myself to PM. I've been trying for 2 days to log into any of our accounts and it's SO SLOW it's not working! I've tried multplie computers and search engines.This is rediculous, I'm regretting my decis...
For past 2 months I have been activating US roaming talk, text, data add-on for $20 every 10 days, it usually shows up each time within 24 hours of expiring but this time it has been 2 days and its not showing up as an add-on option.
Hi, I have tried to activate my sim card and finished all the steps successfully till I reached the payment step. While moving from the payment step to the next I got this error "ho no erro" and the system is asking me to login and restart again. I w...
First it took forever to get through to the payment page and when we finally got there it timed out. Now we can’t sign in (doesn’t recognize username or password) and when we try to go through the entire process again now it says the Sim that was wor...
So my data plan is 500mb and 100 min of calling and unlimited texting(the 15$ plan). My data stopped at around 250mb. My data is turned on and it shows im using data but i cant do anything that needs internet. I got data usage notifications, but i th...
Quick question: I have been reading lot of issues with phones getting suspended when renewing their plans. My husband and I are on autopay with the same credit card on the same day. Our first renewal date is coming up and I would like to make sure ev...
My new phone #xxx-xxx-xxxx was registered using my friends referral. Her number yyy-yyy-yyyyy was used. I haven’t received the referral bonus. Neither did she receive it. Can you please give both of us the credit? Edit: phone numbers redacted by wil...
I have two BlackBerry Leap phones - No. 1 is using Public Mobile (PM), and No. 2 is using Speakout. Last night, I tried to switch No. 2 phone to PM also, but my newly activated PM SIM card was not recognized, even though the cell phone is definitely ...
Why did I receive a warning that my data is almost all used up, when I already was charged for another month’s fee, but my data purchase not being renewed after 30 days, as well?(Really only care about the data. And limited text. Almost non-existent ...
I know I'll probably need mod help here but here it goes. I have an old account (I ported out during the 10gb holiday plan of 2017) that I can still login to but I can't change sim to active a new line again. Anything to do with plans/add-ons I get a...
So i paid my public mobile bill the day that it was due by buying a voucher then put it on my account and since then i'm with no service. What should i do?
Hi there,I am totally new to all of this so please forgive me but I purchased the $30 data add on and it does not seem like my account received the additional data? Am I missing something? thank you!
I have gone to the change phone number tab and entered my phone number for the check and then filled in the porting form. I then hit send and the whirly thing goes around for a while and then stops. How do I know if the form has been received by the ...
Since last 15 days, I am not able to make or receive any calls from my phone. I get a message saying : Sorry we cannot comlete your call. You have no long distance plan. This message is repeated even if I dial a local number. Please help.
I plan on visiting the USA for a month early winter and again for a month late winter. What is involved in switching plans back and forth say the 40 dollar to the 60 dollar while in the states.... bringing my own phone
Hello, For the the past few days my phone doesn't have any data and occasionally a notification will appear asking me to sign into public mobile. When I try to check my data usage on public mobile it doesn't show by the first line of text says "If ...
I might save more time and money by throwing the $10 Public Mobile SIM card in the trash and walking away... I just bought a SIM card from Walmart as instructed. I've now spent an hour entering all the information in twice. It got to the "Choose a N...
