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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Have first month free offer ..how to use available funds

Hi,i signed up with a month free offer and i got the amount in the available funds ...do I need any action before the monthly due date?

Resolved! How do I acctivate my 30 days free credit? It shows the credit amount on my invoice bit no number so

Resolved! Unable to use my phone

I am unable to use my phone and my bill is due evey 25th of each month. I already reseted and turned off my phone and is still not working. Can you please help? Thanks,Alejandra.

$25 referral bonus extended till Dec 16th

This offer is now available until December 16th extended from December 6th. Get your Sim and activate it online.

my service is not working

my service stop working, i can not make phone call or received. it is telling me i do not have active long distance and should add on to my account which i have alredy did, i have %53 dollar balace in my account

Resolved! US Roaming - Talk Text 250 Data (10 day plan): Is Talk and Text Unlimited in this plan?

I'm travelling to the US -- Is both talk and text unlimited on this plan. I have a couple of phone meetings (calls from Canada to me in the US). I don't want to run out of minutes or the ability to text.

Resolved! Stuck in Activation Limbo

I have been trying to set up my mother in law's SIM for the last hour. I ported her TELUS Pay As You Go number to her new Public Mobile SIM. Once I entered the Credit Card info, I got this scrolling circle.. and this message.. "Please wait while yo...

Resolved! plan change not going through

I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.

Resolved! International long distance add on

My monthly plan only got 50 minutes canada wild talk and I add on the $15 international longD. If I made long distance phone call, would it cost my 100 canada-wild minutes?

Resolved! 404 - [File or directory not found] - After completing payment info/trying to activate new sim

As title mentions - completed all the info to port over my existing number from virgin, included refering friend's number, plan choice, all payment info then immediately got the 404 error page after trying to hit complete. Any help appreciated, thank...

Resolved! Account suspended

Why would an account be suspended for insufficient funds when you signed up for auto-pay?

No data

I paid but I am not getting any data. I did all the steps to troubleshoot and it's still not working. I would like the data I paid for please

Resolved! Charged for service twice?

I've been with Public Mobile for almost a year now. I was currently paying $40.00 for 1GB of 4G-LTE with talk/text. My plan is on auto renew and the payment came out November 18th. I've just changed my plan as I see you now have a better option ($40 ...

Resolved! Vouchers and tax

I've tried searching the forums and have seen a few posts about it but I couldn't really see a clear answer. Sorry about the redundant post if there is one I missed.My Credit Card is expiring soon and I figured I would buy a voucher to ensure my acco...

Resolved! "Failed to download attachment from multimedia message. Try again later."

First off, I had an issue resolved by a Moderator exactly 30 days prior to this new issue which to me, seems suspiciously involved but nevertheless will make the effort to resolve it first through the recommended method, ie these message boards. The ...

plan expired

Hi there, Two days ago I've changed my plan from 25$ to 10$ as that was my balance on my account. The day after my account has been suspended. I toped up via credit card for amount 10$ - nothing has changed. I bought voucher as well so I toped up ano...

Resolved! switching but want current plan

hello, I would like to switch from koodoo, ordered the sim card.I would like the $40 plan but the sim is a week away, can I do something so this plan is frozen for me?

Want to cancel my subscription

I want to cancel the subscription. How can i do it

Resolved! Three PM accounts on one credit card

I already have two lines with PM. Both lines are open on my name with auto pay activated. My Master Card on both accounts also says my name only. I want to open the third line for my son. I'll open the account on his name with my credit card for now ...

Resolved! Frequency bands

Hi all, Since I don`t no to much about frequency bands of a phone, I just need help to figure it out if I can use a Cat s41 phone with public mobile. Here the specification of the phone: 2G GSM/GPRS/EDGE 2G Frequencies 850/900/1800/1900 MHz 3G WCDMA/...

change plan

hello there, need to change the plan from $50 to $10

Resolved! How do I change my personal information & Referal Bonus?

I just signed up for public mobile. When I saw the sign up summary I noticed my birthdate was incorrect. Is it possible to change my birthdate to the correct one? Another thing, I was informed by a friend that if I use his number for the referal bonu...

Phone randomly disabled?

Hello! I've had a phone with public mobile since the beginning of August of this year (2018) and never had any issues. Randomly today at approx. 245pm I went to make a phone call and it wouldn't let me and all the automated guy would say is "sorry pl...

Resolved! Posted Price Plan & Autopay Reward

Just want to confirm, the prices listed on the PM site does not include the $2 autopay reward? So for example there is a $35 plan, and if I do autopay then my plan is now $33 right? Just double checking because I think last year the plans that were...

Resolved! Can a KOODO Sim be used for PM

Was going to switch to Koodo and bought a Koodo Sim card. After closer examining the details of the Koodo plans for my needs have decided that PM is the better choice. I originaly considered Koodo because they offer a $15 plan with unlimited texting...

Different plans introduced today

Hi all. It looks like plans have changed again today. Variation of the ones introduced earlier this week. For example: Was $35 for 1.5 GB, it's now $35 for 1 GB plus 500 MB bonus with auto-pay.Was $40 for 5 GB, it's now $40 for 4.5 GB plus 500 MB ...

Resolved! SIM CARD FAILURE

Hello. I have been a PM customer for a couple of years now. Currently on the $40- 4.5gb 30 day plan. I am using an iphone XS. Today I completed a phone call and after I hung up, a message on the phone appeared "SIM CARD FAILURE."I have rebooted, ...

Talk and text plans

Everyone today cannot imagine the phone service with no data. Data is becoming less and less expensive every year little by little.Unfortunately we cannot say that about talk and text plans. Lots of teenagers and older people up there still needs the...

MODERATOR TEAM - HOW EFFECTIVE IS COMMUNICATION WITH THEM?

I AM GROWING INCREASINGLY AND PERSISTENTLY FRUSTRATED DUE TO THE LONG DURATION TO REPLY BACK, THE LACK OF RELEVANCY IN THE REPLY I RECEIVE.I HAVE HAD SEVERAL ACCOUNTS WITH:KODDOOFIDOVIRGIN MOBILEAND NEVER EXPERIENCED SUCH A IMPRACTICAL METHOD OF COMM...

Resolved! US roaming add-on and plan auto-renewal date

Hi all, I'm planning on going to the States next month, and was going to purchase the 10 day US roaming add-on like I've done in the past. Only this time, my regular 30 plan will renew itself while I'm down south. My question is, will the 10 day roa...

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