Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I set my wife up on Public Mobile and it is working well for her. However, I've noticed that the max download speeds are more limited than I was expecting. They're decent and more than sufficient for her, but still, not quite what I might have expect...
Dear friends,I ported 2 lines from zoomers (family plan) yesterday afternoon. 1 line OK but the other line up to now has no incoming calls, all incoming calls are directed to my old zoomers VM. I have tried several ways from the forum but still not w...
How will I know when a service ticket is resolved?I was told it would be in the next 7 daysDo I have to wait the whole 7 days?Will I be notified when the ticket is resolved?
Hi,So having issues with my service after porting my number from Koodo.I Pmed one of the moderators to do the port. Later on in the day, I lost service on my Koodo sim and switched to the PM sim card. I received a txt saying it went thru and an email...
Hi everyone, I would like to find out the PM signal strength at the UBC campus in Kelowna and the surrounding area. Please share any experience you have. I know the coverage map include those area as well. However, coverage map don't tell you anythin...
Happy Halloween to the PM community Have a great weekend.
I noticed my monthly amount of data is now listed under add-on's
Hi I just left my Rogers account after 20 years. port it over to PM, now i can make outgoing call ,but incoming call goes to my Rogers VM directly. any reason? and it seems that I got 3G only, any limitation / throttling on PM? Thanks.
Hi, Just tried activating my account. Received the welcome email and activation email, but can't log in and the form said "Sorry, your account activation request has failed". Any solutions to this? Thanks!
So I registered on this plan but for some reason Data doesn't seem to work both in my res and outside around different areas in Vaughan. For over a day now it does not work. I have the G3 and it worked fine on Koodo. I registered on the 12GB plan. An...
Hello, The automated number porting system simply does not work. I activated my public mobile SIM today, but porting failed with the following message:"We are experiencing difficulties in processing this request. Please contact Public Mobile for ad...
while im in the section of <<Payment>> during opening an PM account, I have put my Visa information and after clicking Activate, it said : Unable to verify my credit card information blablabla... tried 3 times using different credit card and said the...
Good day. I tried to activate a new account with a new sim card. I got all the way to the Summary page, and it says "Sorry, your account activation request has failed." I also received an email from PM regarding the Activation Details. I am not able ...
Hello, Looking to join Public Mobile. I currently have a Quebec number that I have had forever, and would like to keep this number. I live in Ontario and will be using the phone in Ontario to receive and make calls to/from Ontario only. Do I need a c...
HI i just helped a friend join PM using a Iphone 5S. I tried to set up the APN following the info found in http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41 only cellular apn option is visable, ...
Hi, I just recently joined public mobile and I was confused about how the plans work. If I select the new promotion that they have right now (40/month - 4GB) for 90 days... will it just stay for 90 days? What if I want to continue with the same plan ...
How do I change my account pin? I want to change it to something different and I do know my current pin.
I just signed up, and my phone says 3G on the top right. Is my Samsung Galaxy S4 compatible with LTE, or just 3G? Thanks!
Trying to activate with the sim card, and port in my number from Virgin mobile.I get this error at the second page with the mandaotry entry for alternative number. I cannot get thru after trying different browsers and device. What can I do?Thanks for...
This is a quick visual guide to get 90% of new users up and running without needing to search through the thousands of threads. I've also included useful threads should you have other questions beyond what my guide covers. APN Data (Mansi_G and li-u...
I activated PM and ported from koodo yesterday and it all seemed to work fine. Right now (under 30min ago) however I completely lost all connectivity all of a sudden, I noticed my phone said sim is not provisioned and when I looked it was connected t...
Hi I have been trying to port my number from Koodo and each time I try on the Change Number screen it gives me a "Generic Error"? I could use some help thanks!
Hi , just switchecd to PM and ported my number from fongo. Everything works except incoming calls still go to the fongo app. Just wondering how to get this resolved. Thanks
Hi there, activated my SIM with Public Mobile yesterday, porting over my number from Bell. This was done around noon yesterday. Since then, I've yet to be able to send/receive texts and can only perform outgoing calls, no incoming. Any idea on what's...
Hi I read the forum and follow the instructions with different email address on my Koodo account. Then I went to change number in the self serve section. The last step it said I am not authorized to do the transfer but I am the main owner of the ac...
I'm on the fence about jumping ship here, and was wondering whether this applies? Mostly, I have a problematic basement suite on Rogers.
If you experience this, you're not alone. Only Mods can help you activate, there's nothing you can do. Give them all the required info when you sign up and they will do it. Public mobile needs to look into the codes behind the activation page. Most p...
Hey guys, I'm just trying to sign up for Public Mobile. I have my SIN, and I've picked my plan. But on the very last stage, my Mastercard was declined. I know the information is correct, and I know my card works (I've used it just today). I tried onc...
So I activated and ported in my number today on the new $120 plan. I put the SIM into my phone after the online activation was complete, and had no issues accessing the net over LTE. However, when I got a SMS saying that my port was complete, I reb...
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