Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought it on Sep.4, its time for me to make a payment for October BUT it always failed:Unfortunately, Voucher # could not be added. Please verify the Voucher and try again. and differently I got 2 pins, but neither did them work Does anybody know w...
I have an iPhone 6s, switched to public mobile three days ago. I did all the suggestions the good people in the community suggested, I cannot find the mobile setting ->mms setting on the phone and Apple store cannot help me with that either.i have ...
Whenever I try to call someone I immediately get disconnected and it says call ended
I called a 403 number and was prompted that I might be charged for it. I called anyway because I have the Canada wide plan. I'm in Ontario and was making a call to Alberta. I just checked my account today and it says that I've used up 11 minutes of m...
I added wrong add-on by mistake . I wanted 15$ international long distance add-on . But added 8$ canada wide long distance add-on . My plan 40$ one already has canada wide calling . Can I remove this and replace with 15$ ?
Hi everyone, I have been charged for my monthly plan but at this stage my phone still doesn't have any service. My account says it is active and that my next bill isn't until November, so I was just wondering how long it usually takes to recieve serv...
I'm new to public mobile and I wanted to port my number from virgin mobile. Outgoing calls work but incoming are still being sent to my virign voice mail. Im stuck paying for 2 bills at once because this horrible customer service seems like they take...
I did my migration online from Fido, I was asked to provide an alternate phone number for contact. Rather than transferring my account my alternate phone number is showing up as my phone number on the public mobile SIM...I tried to reach out too mode...
Hi community, My password is not working with my account, so I clicked the 'forgot my password' function and now the web page says that I am locked out of my account and need to contact Public Mobile. How do I go about this? I am looking to gain acce...
Hi! On September 30 I bought in Walmart a SIM card with a number and payed to cashier 90$ for 90 days Canada-wide Talk, international text and 1,5 Gigs.I can not call or text any numbers. I get a voice message "We can not complete your call". The IVR...
Hi, My plan has expired and I would like to renew with a new plan. The chatbot instructed me to reach out to you, as this isn't possible to do by oneself in the backend.
Once my monthly 50 SMS are all used up can I still Text (SMS) 911 in an emergency situation?
Hi I just signed up and found the data is not working. I checked the APN settings and it's ok. It works on my son's phone but not mine. My phone is a LG V20. Any help is much appreciated.
My Huawei Y6 SCL-L04 asks for a "SIM Network unlock Pin" when inserted it with my new PM sim. I was on Fido network before without any contract. Does this mean that my phone needs to be unlocked. Thanks in advace!
I just want to say: BIG THANKS to THE Wonderful Members on this board and a BIG Thanks to the MODS. All your hard work a apriciated ..Thanks again
I went away to Europe for about a week and when I came back, my SIM would not connect to the network. I tried it in another phone and it didn't work either, I did get my phone a bit wet when I was away so I figured I broke the SIM. I ordered another ...
Is the Motorola Telus i576s compatible with Public Mobile's sim cards / plans? Thanks!
It has been a couple of hours since we signed up with Public. We are still not able to make or receive calls.
Just noticing on both Safari browser, and Chrome browser on my iPadAir, running the latest iOS, the Community pages are constantly loading, and the progress bar or spinning arrow do not stop. Anyone else noticing this?
Hi, I messaged the mods last night bc I didn’t think there would be a point to posting about my problem but I haven’t heard back and it’s usually pretty quick, I really want to switch to the $50 8gb plan but didn’t even see it was an option until AFT...
HI all. I'm new to PM (as of Sep 28th). It seems as though my port from my previous carrier to PM is stuck. I've messaged the MODS on Friday evening. It's now Monday evening and still no response. I've taken the SIM out, shut the phone down, put...
Hi, Last night my phone account was suspended. I thought maybe because of an autopay delay. This morning I got a message from 611 saying "your plan did not renew because we did not receive your payment (sept 30. 2018) I have dynamic autopay set ...
I am on a plan that includes Canada wide calling. But when I try calling an out of province number (with and without +1), there is an automated message saying that I don't have the add-on and need to buy one. What should I do? Please help.
Can someone tell me the most cost effective way to handle an extended trip to the USA? Last year we were there for almost three months, and we paid our regular monthly bill as well as an additional $40 per month for service. We don't want to do that ...
How is it possible that PM can charge people for a faulty SIM card and the cost of a monthly plan without giving the customer anything in return?? Is this some kind of joke? I purchased a SIM card, selected a plan and yet I am unable to make a call...
Still waiting after 2 days to speak to someone about just simply getting my password reset. Should not take this long
I was hoping to tell everyone that asked me about Public Mobile how great it is, but I'm starting to lose reasons why. First of all, I really do like Public Mobile. I successfully transferred 3/4 lines within seconds of filling in the activation form...
My husband received an offer this week from PM to switch to Koodo. It was very attractive and he took advantage of the perks, which included a lower monthly fee, a new phone and a nice bonus from both Koodo and Walmart for signing up. We were very ha...
I am a new Public Mobile user. I registered online this moring at about 7:30 am. I ported my number from my previous service provider and sent in my payment information, etc. I am also switching to a new phone and recently had it unlocked. Within a...
