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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Koodo to PM

Hello, I was able to to create a port request which disabled my previous service with Koodo post paid but my number hasn’t been pushed onto my new mobile in 24hrs. It said to contact the community for assistance. I believe it may be stuck, and requi...

Why I can't get reward credit?

Dear All, I just transfer from Telus to Pulbic Mobile. It looks like there are no $25 for me and refrals. My husband is my refrals and the old account in Telus was his name because that is the corporate plan. After transfter, the account name is min...

My phone was I believed hacked!

Hello @CS_Agent Yesterday sitting at my cubicleat work, 5:48 pm I noticed my phone turned on and was calling a number then it was answered on its own !! I immediately pressed the End Call. I have never in my years of owning a cell phone has this hap...

Got the SIM card, signed up, doesn't work

Hi, I got my SIM card yesterday and entered it in the sign up page and thought I was all set up. When I put the card in my phone and reboot it, I get ... crickets. No data, can't call anyone, no carrier info in the status bar. Super confused. I tri...

Can I get the Koodo plan $40 8gb if I already have the $40 6gb plan?

I switched from PM to Koodo end of March and got the $40 6GB. Is there anyway I can get the $40 8GB plan instead.?? * Please let me know, thank you.

Credit Card problems

I've been on autopay for quite a while now with my CC, but have run into an issue. My credit card was flagged for potential fraudulent activity by my bank (false alarm, phew, card is active again), but while it was suspended, PM attempted to make a p...

Resolved! Koodo Roaming

Does anyone have any experience with US roaming for Koodo. Is it more expansive than PM add on?

Just moved to Public Mobile - internet not working

Hello Community! I just moved to PM from FM. I have data on my PM account however can't seem to access internet. ERR_Internet_Disconnected. Using an iPhone 7P. Can anyone help please? Thanks,Harshad

SIM Not Working

I have purchase the SIM and the plan today. I am using Samsung Galaxy J1Nxt phone and IMEI is 3564 xxxxxxxxxx. Your system says this phone should support the Public Mobile SIM. However, it is not working. Would you check please what is happening. My...

Resolved! koodo Transfer issue

I've got promo message about transfer callphone number to koodo. But i still want to stay PM.can i use my promo code and phone number to transfer my wife's phone number to koodo?just port her number to koodo. this promo plan is amazing, can i give it...

Resolved! Do iPhones work best on Public Mobile? (can't imagine a PM plan without an iPhone)

I have been reading several posts where people seem to be very frustrated because of having all sort of problems getting their PM accounts to work. A friend refered me and I just activated a new $10 account without a hitch and even receiving a $25 c...

Incomplete port

@CS_Agent I switched from freedom to Public Mobile.my problem was that I can make calls but people can’t call me ( msg says number is invalid) but when I call people it’s the same number( my own number) moderator keep sending msg to me saying reactiv...

Register for this community - not a valid email address

Hi, my friend try to sign up for PM Community but get "not a valid email address"Here with anonymized email, length is same and dots are at same. (I addded a space so it get posted)joedo..e@ gmail. com is not a valid email address Same email worked f...

new walmart activation, no service of any kind

went to walmart and they activated a new sim and ported my number for me but its been 5-6 hours now and my phone still says no service (cellular or data). PM'ed the Mod account specified in the get help but its been 3 hours with no response. Wondered...

No Data

Having the same problem as another user. Today when I turned my phone on this morning I was no longer able to access data. I tried restarting several times, and the problem persist. I checked my account and I can see that I still have plenty of GB ...

Transferred the wrong number to the account

Hello,My wife and I signed up with Public Mobile today. I transferred my number to my account and logged out, we had another tab open with her account and I transferred her number to what I thought was her account.. but it appears that I transferred ...

Transferring from Fido to PM

Hi everyone, I like to share some information if you want to transfer from Fido to PM without losing you mobile number. Here is the easy way to do it!1- Walmart is your best friend going there will get you free sim card (save $10) and $25 credit 2-...

How to change add-ons

I made a mistake in puchasing add-ons. How can I make changes. I want to cancel one and make sure that I only purchased what I wanted. Thanks

Resolved! Creating account

Hi I can't seem to get pass the verifying number where you enter the 6 char code that is sent to my phone. Everytime I enter it, it seems to send a new code and fail. @CS_Agent

Porting Public to Koodo, quest about positive balance

I recently moved my and my wife's phone plans from Public to Koodo due to their most recent offer, and I wanted to know how I can get the extra credits on my Public account refunded? I used vouchers to add balance to it, and I currently have $70 on o...

Need sim puk code to use sim

I just put it in a s7 and it says need sim network puk code

Help accessing my account

Could a moderator please message me in regard to getting into my self serve account?

Resolved! New Activation, No Data

Hi There, I activated my new account on Aug 23 and my data (3G only) is not yet working. My account plan shows data used as 0. I have an LG G5 originally from Telus. I have rebooted, followed the instructions for APN settings, tried "WCDMA only" (th...

Resolved! Active long distance plan is not working

Hello, I have active long distance plan (the 400 minutes add on) which is still active and has lots of minutes left in the plan; however, I made long distance to call someone in Holland today and I got a message "sorry, talk is not included in your c...

Can't Verify Account, Can send but not receive calls

Just recently switched to public but am having some issues with both call service and the selfserve website. I completed the sign up process, confirmed via e-mail, yet every time I log in it says the attempt has failed. When I try the password reset ...

Resolved! $25 Walmart activation credit

Hi, I signed up with Public on August 16, 2018 in store at a Walmart. I was told there was a promotion for a free SIM and $25 activation credit (https://publicmobile.ca/en/on/plans/walmart). I have a $35/30-day build your own plan which includes talk...

Resolved! Can't register to Self-serve to replace SIM card.

Hi, I lost my phone but couldn't reactivate a new SIM card online since I wasn't able to register for an online account. Thank you,AJ

Resolved! reactivating account

Is it possible yet to port back into the old email address if you ported out before from PM to koodo and now want koodo back to PM?

Not seeing second month free after getting that deal

Hello, I joined public mobile during a promo where the second month was free. The representative told me I would get it, but I don't see it. I do, however, see a $25 credit.

Cancelling autopay after payment has been made

Hi there, I did not realize that my account was still on auto-pay until today when a payment was made with my credit card. I just ordered a Koodo sim yesterday to take advantage of the latest migration offer, and I was planning on waiting for my sim ...

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