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***URGENT***Suspended Service

danial-brown
Great Neighbour / Super Voisin

 

 

My acct has currently been suspended despite switching over to a brand new plan on Aug 6, 2017. i have paid $125 for the 3 month plan with 6GB data and unlimited talk an text. IT has not been a month yet and I am without services which is unacceptable. Can somone please assist in this issue as this i not a very good customer experience. My  acct information is below. I am also unable to log-on to the self serve portal which also makes this very frustrating. 

 

1 REPLY 1

skmkenn
Model Citizen / Citoyen Modèle

There has been a glitch with Public Mobile's system that has triggered premature account suspensions for many users. Please send a private message to @CS_Agent with the following information so that they can repair your account and restore your service:

 

  • Your e-mail address
  • Your phone number
  • Let them know that your service has been prematurely suspended
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