Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone, I recently heard about this promotion through a friend but I never received the text message myself. I’ve only been with PM since early August. I am on the $52 plan with 3GB LTE/ 30 days. Can anyone tell me why I wasn’t sent a text and t...
Hi all,I have the $120/90 days for 12 gigs promo from a while back. I will be switching to Koodo soon but my husband wants to take over my current plan. Is this possible? Thanks, Amy
I have tried the password reset times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account. How long i have to wait and have other way can change the password?
The customer service problems are totally out of hand. If your reading this and have not signed up with them. Save yourself a huge headache and DON'T. WORST PHONE PROVIDER EVER. WORST CUSTOMER SERVICE OF ANY COMPANY DOING ANYTHING EVER. HORRIBLE ...
I have a OnePlus 6 and am having Network connection errors constantly while on data 4G LTE. This has been from day one. New phone. New network.Folks on this community say it must be a phone problem, and OnePlus customer service say it must be a netwo...
Trying to change my plan it won’t process
Hi ,When I got the public mobile last month and got activated at walmart, they said that the second month was free and now I got charged for the second month. Can you please look into it.
Hi.I have a new phone. it's an android and it's a chinese phone. The phone data worked just fine until today. I didn't tuch anything and it's not working now. I have the VPN all set up.Do you have an idea what else it could be? Thank you!
Bought a SIM from Walmart paid for a plan there so I assume it's activated.Triple checked with bell that my phone is unlocked.have reset my phone four times.i have a iPhone SEjust get no service is there something I need to do?or is this SIM just bad...
HiI am trying to change just the expiry date on my card.I tried to edit the card but only 2 options, remove or replace. Is that what i need to do, replace the card? Thanks
Hi sir,I have just activated my sim card, and I was supose to get $25 account credit.I got a new free public mobile sim card on August 26 from walmart and activated a plan there too. i thought i was supposed to get $25 credit within 72 hours. I check...
Tried to change to $10 plan after my previous plan expired on 24th of August 2018. Have $10 balance in account. Since yesterday I'm trying to reach out for help and have messaged the mods as well with all the information. How to figure out if there i...
Does anybody have the APN settings on hand so I can manually input it? I have an LG phone and would prefer not to do a hard reset.
I sent modteam a PM yesterday with a technical problem I need to get resoloved right away. The guide said they typically respond within a hour. No response. Anybody been able to reach public mobile or have they gone under???
my pack cylce expired and I dont have canadian credit card. If I have safficient balance in my account then Can I reactivate my plan ??
Hi there, I just changed my old account to a new sim without problem. Now, I want to activate a new account on the old sim card but when I try to do that, it saids invalid sim. How do I do this? The old sim is a public mobile sim card. Thank you.
Hi, I am waiting more than 2days after replying private message but nobody takes it. So I am still using Fido sim.Am I PM customer or Fido customer? my porting issue is existing more than one week and still not fixed.I am paying both Fido and PM but ...
Hi, I recently joined the $10 plan. I did some research and read that incoming calls ARE charged and considered minutes of your 50 limit. However, I'm wondering if I do not pick up the call will I still be charged the minute?Example: I see my friend ...
Dont know who to turn to, im extremely fustrated and dissapointed at the lack of options to contact Public Mobile in regards to account loging problems on one of my other accounts. Phone services expired 4 days ago, cannot log in to make the payment,...
I hope this isn't too convoluted. A friend is on the $10 plan and wants to move to something more robust. I said it's easy, just pick a plan and tell it "next billing date". Simple enough, right? The wrinkle is they will be going on vacation about a...
I told my friend about PM and he was interested in porting his # to PM. He doesn't want to wait for the sim card to arrive in mail so he decided to buy it from retail stores that sell PM SIM card (the ones listed on PM website). Unfortunately, both...
Hi I'm a long time Public Mobile customer and need help unlocking an old Public Mobile Samsung phoneI want to give it to my son he has an phone service with the other guys LOLCould somebody please lead me in the right direction thank you in advance
Hello,I used to have Province-wide talk plan for 25, then one month nothing and now I would like to change it and pay for 10 CAD Plan (Canada-wide talk 50 min + International Texts 50). The GUI have a button that does not work. What can I do to react...
Today, August 26 @ 5:00 PM EST, I went to Walmart and got my number transferred from Fido to Public Mobile. However, as of right now (10PM EST), I do NOT have service. I cannot call, text, or use data. I did not even receive any welcome text message....
My plan is voice only and voicemail included. How can I disable the voicemail feature?
Just want to share a positive experience at a Walmart. Yesterday, a family member and I went to Scarborough Town Center, ON. We went to WOW boutique first, and were told they were out of stock of PM’s sim. Then we went to Walmart and the two guys t...
Hey everyone, I realize this might not belong here, but I thought I'd ask anyway. I got the text message offering 8gb for $40 with Koodo, but part of the plan has me confused. It says it gives a $15 per month discount for 12 months. Is that on top of...
Anyone have any trouble using debit visa for payments
Hi there I would like to ask how to get help from the moderator about my problem in porting my virgin number to my public mobile number, I did mine using the procedure in my account and then my virgin mobile number got cutoff and were not successfull...
My password doesent work and i tried to reset it multiple times with no email coming to my account to reset. Fix this please as i have been trying for weeks.
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