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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Incoming call not working!

Hello, My incoming calls are not working! I ported my number over from chatr few days ago and it was successfully ported. I can make outgoing calls. I can send and receive text messages. But I cannot receive incoming calls. I have the $40 plan, with ...

Is price same for New 3G - 1G plan (90 days) as the old 1G plan

My brain hurts, and I get a headache when I try to remeber old plans or do PM plan calculations.Is the price now same or similar for New 3G - 1G plan plus 1G bonus (90 days), is it the same price as the old 1G (90 day) plan. Is the auto pay included...

Resolved! $20 talk,text and data add on is missing

I tried to purchase the above add on and it is no longer in the menu.has it been removed? Are there any pans to replace it?Thanks

Payment Issues still continues

I've been a customer of PM since Oct 2015 on the 90 day cycle and ever since I've been having payment issues. I have 4 accounts, one for each family member, and 3 of them have the same payment date. 2 of the 3 payments go through and the 3rd one alwa...

Resolved! Addons with auto pay?

Hi, I plan to travel to U.S next month and would like to purchase the $20 1GB data add on. I already have auto pay enabled on my account. So do I simply select the add on from the self serve account and payment will be deducted from auto pay? Or do I...

US Roaming - Williston ND

I'm travelling right now and my public mobile sim will not roam on any carrier here, when I do a network scan I have the following choices: AT&TSagebrush312-770312-330Verizon it does not appear that AT&T is the native network as my AT&T iPad SIM says...

no data after change the phone

i change the phone from iphone 6 plus to lg g4after i put my simcard in , i can talk and text message but no data at allcould you help me to fix please?

Resolved! Invoice Request

Hello, I am looking for an invoice where it shows my name and address as I need it for utility bill proof. I saw in other posts that we need to PM a moderator directly. Would any moderator be able to pick this up and assist me? Thanks a lot!

Resolved! I just bought a new s8 only able to get 3g or 4g not lte ?

I have tried resetting and also tried my sim on my lg g6 lte working fine.

Resolved! Voicemail - Question

Hey everyone, I am wondering if there is solution to an annoyance when it comes to voicemail. I ported over from Freedom back in June for the FM promo. All has been good. Once thing I noticed that with voicemail, you have to call in to retrieve messa...

Porting number into PM and porting PM number to another plan

So I basically want to port two number simultaneously, and not lose the public mobile plan or any of my number. Let me explain in detail.I currently have a 711 speakout number which I want to port into my existing public mobile plan. My current publi...

Visa not accepted

@CS_AgentHi there,I know that this issue has happened for a number of people but I am hoping for an answer without having to search through the forums. I registered this morning with public mobile which was a difficult task. It would not accept my V...

Resolved! Add-Ons auto renew or are they one time payment/service?

Still very new to PM I added an Add-on of data to top me up to my next auto payment. Is that Add-on now part of my renewing plan and included for auto payment or is it one time fee & service? Wasn't very clear in my account looking afterwards. Can an...

Could not verify Credit card.

Keep getting this error when trying to make a payment.

Resolved! Deposited $120 to top-up pay/auto-pay also enabled

hi, i just topped up my account with $120, but i realized i have autopay. I assume with autopay that it will take $120 directly from my bank account instead of the $120 i deposited on the website. Am I correct in assuming that? Is there a way to refu...

Resolved! New account!

Hello my fellow humans, I have a second SIM card which I'd like to activate, and would like to create an account within the same email address as my current active account. Is this possible? Or do I have to create another account with another email? ...

US Roaming is not working

I purchased US roaming, crossed the border and don't have phone service for the 2nd day in a row, I have a note 3 phone, reached out to moderator team, they fixed my wife's phone but fine is still not working, still waiting for the moderator to reply...

Resolved! My account is suspended =<

Hi, i have switched my plan from 3 months $111 to 1 month $47. it is suppose to switch over today (july 29)and i made payment few days in advace (july 17) and the fund is sitting at the account. now the account is suspended. can not make call and no ...

Cant receive sms

Hi! Since Thursday it seems that i cant receive any sms. Ive checked on forums and perhaps it is because last week i took a US package for 10 days but now it is expired. So i would like what can i do. Thank you

Payment issue

Looking to get in touch with a moderator to assist with a payment issue. My payment rejected due to an expiry date - upon entering the new date the card rejects suggesting it cannot be verified.I've tried two separate cards, different browsers, etc.

Resolved! My account is suspended!

Hello!My account is suspended for not paying when I have 255$ credit in my account!Please mods help!

Account status: Plan Expired

I updated my credit card last night and i just logged back in my account which is now showing my account status as "plan expired"Is this normal? I have the amazing $120 3 month plan.

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Hi,I tried logging into my account and when I try to reset the password I get this message "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled".Thoughts?Will

Resolved! FM to PM promo bonus data carry over?

I'm on the FM to PM 90 day 6GB+6GB bonus plan. I know that regular unused data does not get carried over after 90 days - use it or lose it. But does unused bonus data get carried over or not after 90 days?

Account Issues

Hi there.I recently purchased a sim card and proceeded to register it and port my number from Fido to PM. I looked into PM, reviewed if it was possible for me to use my phone and everything added up. I proceeded to enter all the information for creat...

Can I pay a fee to use my current monthly plan and transfer the usage to Europe?

I will be traveling to Europe, Croatia and France to be exact and am looking to find a way to use my phone there. Similar to rogers (roam like home) does public mobile have a similar plan where we can pay a daily fee to use our existing plan in other...

if i order a new sim card how can I leave the same number?

Recently I've lost my phone and going to order a new sim card. But i it possible to get a sim card with the same phone number I had for the lost phone?@CS_Agent

Resolved! Autopay not wothdrawn yet

Hello wonderful community.Does anyone know when autopayments are processed. Mine ahould have been today but nothing has come from my acct yet?Cheers.

Public Mobile to Koodo Promo ?!

So I was talking to a Telus Representative one day about 6 weeks ago when I went into a Telus store to charge my phone in the mall. I told him I was with Public Mobile and I was disappointed that I was unable to upgrade my phone (due to financial rea...

Pricing

@CS_Agent I had originally subscribed to $135 per 90 Days and 6GB of data. I found that 6GB of data was not enough and I have since added extra data. I find this gets very expensive. Does Public Mobile offer any better pricing with more data?