Account Issues

[mjanek]

Hi there.

I recently purchased a sim card and proceeded to register it and port my number from Fido to PM. I looked into PM, reviewed if it was possible for me to use my phone and everything added up. I proceeded to enter all the information for creating an account. When I put in the payment, it proceeded to the next page, saying my account was created but that the payment hadnt gone through. I recieved an email from PM telling me I have an account and that I still owe for the new plan. When I try to login, it says that login attempt failed, even though I am using the correct email and password. Obviously, if I try to create another account, it says the sim card number is invalid. I would appreciate any help at all.

Thanks,

Jacob

[SD08]

When you get the "sim card number is invalid" message, you've encountered an activation error and you'll need a moderator to help.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your PM SIM card number, e-mail address and the phone number you're porting, your account number with your previous carrier, and the authorized name exactly as it appears on that account.

In the meantime, if you still have service with your Fido SIM, you can continue using that.