Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Please help my phone is still not working after changing plans been 24hrs and can't text or call.. everytime I try to call it says it's long distance.. I have provincial wide calling and texting.. I've spent money on this and sitting with nothing.. I...
While ordering another Public Mobile SIM card, I saw this: Perhaps this field is a placeholder - but has it ever been used, will it ever be used?Where would Public Mobile announce Discount Codes, where would I find them? I'm cheap, lol, I'd hate to t...
Anyone know how I should continue with this issue... I'm supposed to tag a moderator or something.. Thanks
I tried to activate my new sim card and got all the way to the last page with porting my number over from Rogers and then got this error. "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...
Hello, I just tried to activate a second PM SIM card I received for my wife. However, at the last step, it failed with the error message: "- Sorry, your account activation request has failed. Please visit our online community at href=" https://public...
So I sent 4 of the admin's a private message with my koodo info to port over my phone number. Is this the correct thing to do? Looking for a quick turn around, my koodo line is getting billed in a couple of days.
Ok new member, going to put a second phone on public shortly, I notice in my account settings there's a pull down for a second number in the account number. Is there a way to add a second sim card to my account? Ideally I would like one login and b...
Hi, I just switched over to PM last week and I've noticed that occasionally I'll turn on my phone and realize that I'm no longer connected to the network. If I leave my home and walk around outside it doesn't come back either; it just stays disconnec...
Hi I've signed up for chat forum but haven't started a phone account yet. I'm still waiting for my SIM card.I've seen when setting up my account it's best to use a different email from the one my current provider has.So my community account is set up...
I Ported my wind number to Public Mobile and just found out it had recently been rendered inactive. Now incoming calls receive a message that the number is not in service. I can make calls and use data, but no incoming calls. I received an error text...
Hi, @Saray_O (I PM'd you more details but posting here too as it seems to be the normal procedure) I received my SIM and when I tried to activate it online, I got a server timeout error in my browser after inputting my credit card details.Now when I ...
Hello, common porting issues, @Shazia_K please look into this issue, I pm you already. Thanks in advance.
I want to make the switch to Public Mobile from Fido. Our account is in good standing, but we still have 5 months left on our contract. We're happy to pay the penalties to swtich, but want to know if we can port our numbers over without issue?
Hello, I just received my sim card, and I'm trying to activate it, but when I get to the numer transfer page, I get this message: "Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assist...
Hi, I really need your help on this. My plan supposed to be switched to the new 12GB promotion plan on my next renewal date which was Nov 8, 2016 but it turned into that my account has been suspended. I also checked my transaction history and it ind...
I have been trying for the past week to get this sim card to work and it won't.. I just paid for the service 9 days ago, so Have already wasted 7 of those days!!! Please help.. I have already tried to get a new sim but got nothing!! It's like I am p...
After many days of waiting and some bumps and glitches along the way. I am happy to say Shazia_K took very good care of me today. I am all set up and they found a way to allow me to keep the number I set up through self-serve. Shazia_K took the time ...
Hello, so i just recently switched over from koodo to public mobile and after about a day of waiting, i was sad to see that nothing is working. No data, cant call or text, cant transfer my koodo nunber over. ive tried every solution i can on the foru...
Usually we write in forums to complain, lately with the promotion, I understand that some have had difficulties with there new service. For me I've switched 3 phones, 2 from bell, and 1 from kodoo, and everything went perfecly. The koodo phone took ...
I reactivated my account my since reactivating it says every call is long distance and I can't send or receive texts or calls.. I'm paying for time I can't even use.. I have sent public mobile 2 emails and no response. . PLEASE HELP. it shows I'm on ...
Hi guys, I switched from Koodo to PM a week ago due to the 12 gig promotion. Unfortunately the data speeds I'm getting have been embarrassingly bad to the point that I can't take full advantage of the offer. I can't even watch videos without having t...
I signed up for the $120 promo on Sunday morning but got an error message saying the account activation request failed even though my credit card was charged. I received a welcome email saying my self-serve account has been created but I cannot log i...
Please help!!! No service at all, due to changing to the new plan, now shows balance owing, don't know what to do!@Mary_M@Shazia_K Disapointed about the service, regred to recommend to friends/family.....
Hello, My friend introduced me to PM, and he went to USA. Now he is back. Now I know his phone number. Can you add the reward to him? Thanks,
Plan and Add on management page down, are they updating for US Roaming features?
PM's Setup your phone (APN) shows the proper setup for Windows 8 but but the APN setup interface is different on my windows 10. Is there an APN setup guide for windows 10 phones? EDIT: ShawnC is right. Should be fully ported now, default/automatic s...
Add on question: for the $15 North America wide 400min talk, if I go down to America or BC, is it considered roaming, and has additional charges or just use the 400 min credit?
Will we still need US Roaming after that Wall is built?? All kidding aside it will be an interesting time with President Trump. Sorry for the Political post but this is a HUGE thing
HiI ordered my sim on Nov 7th.I just hope it gets here soon so I can take advantage of this great promo deal.My question are there any retail stores that carry Public Mobile sims that I can just walk in and purchase?
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