Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried calling 1-800-661-8683 and it says the services not provided with public mobile. I did order the LD addon. What should I do?
Hi, My account is suspended because the credit card I have on file is no longer valid. I can't log in, I keep gettig a "Oops" Message regardless of reseting or account info. Is there any other way to change my Credit card? How long does it take fo...
Hello, How do I check how much data my phone consumed on website. I checked the usage tab it gives you minutes and data. But for data it is only showing 30mb and I am on 4GB 3 months plan. I try to use the phone but I don't get any data at all. How ...
This is a stange one. just activated a new PM simcard and when it i put into the G5 it goes into an endless boot loop. Phone history 1) LG g5 2 months old purchased from koodo ( no boot loaders etc all orrginal)2) phone was unlocked and fido sim was ...
Hi,I can't log in at https://selfserve.publicmobile.ca/ I'm quite sure I know my password, but I used the "Forgot password" link anyway. Filled out my security question, got the email, set up a new password, and tried to log in again. Still couldn't ...
Hello,I activated my new Public Mobile SIM card on May 4th (new activation, not a porting). Data works as it should but I noticed that I can't receive incoming calls, other phones simply say "call failed" when they try to reach my number, and I alrea...
Hello everybody, I just bought a new 20CAD prepaid card (from Metro store). I still have 10CAD left on my account from my previous 40CAD prepaid card (from Shoppers). When I'm trying to add the new 20CAD voucher I get the message: "Unfortunately, Vou...
I have a payment voucher that i am unable to get to work in my account please help
Hi I am helping a friend port over their fido account tonight. But they also have a koodo account.. I know there are issues when porting koodo to PM ( you need to use a different email address), but i dont recall seeing a situation when porting fido...
Ive tried changing my credit car for auto pay as it expires but it will not let me.ive tried cancelling auto pay then reinstalling it and it just goes back to my old card. can i get some help.@Shazia_K
My account has expired and I want to get it going again but on a new plan. It was on a 10-day plan with voice, text & data and I want to move it to a 30-day plan with data only. I click on the Change Plan button and make the selection that I want ...
Okay I admit it. I'm an idiot. When try to port my number I put in one digit wrong. Now my Public Mobile SIM has the wrong phone number on it and I can't get the web site to port the proper one. Is there anything I can do?
Hi, I just purchased the 200MB add-on for $10 (and completed the two-step process of adding funds, and then purchasing the add-on), however my mobile phone is still re-directing any wepage to http://publicmobile.ca/en/on/zero-balance. That page itse...
hey guys, just curious why can't I change my phone number? is it because i'm on this promo or what's the deal? thanks.
Hi there, I had my phone service stopped back in July 2016, but I've been getting automatic withdrawals charged to my VISA account since then. If I try entering my old public mobile number into the telephone service, it says that the number can't be ...
Hello, my 3 month plan expired may 5th and I do not have auto pay set up. For personal reasons I only ordered a one month plan and paid for it mid day Friday. My account says it is active but I can not receive texts, send or receive phone calls or us...
Is there a map of what areas PM covers? I have friends all across Canada and would love to help them save money, but don't want to refer them to buy a SIM card if the service is not great in thier area. Thanks!
hey can anyone tell me why i cant pay 300 on my account it keeps say unable
Hi I signed up with Public Mobile in November 2016 and shortly after I referred someone and it's been several pay periods since but the referral reward is still not showing. Is there any way to get this looked into and rectified? Thanks
I have ported my number 2 days ago, all incoming calls are still goes to my previous carrier.
Hello, I am in the US and am trying to buy the $20 US roaming bundle. In my account to purchase add on for US roaming, there is not avsilabke option to purchase it. The only bundle available is text and talk for $15, and the data for 250 mg is $10. S...
Hello, I leave for Colombia in just over and week and would like to take my phone. I know and have read that they are promising international ads ons for several months now, has this finally done? Or am I out of luck when it comes to international r...
My old device serial number is a sequence of letters. When I am filling out the form to activate my sim card, it only lets me type numbers. Am I doing somethign wrong? Is there another serial number for my phone that consists of numbers?
Hello,My wife's account has had a glitch of some kind, I think it just needs a payment but I am unable to sign onto her self serve. The account was set up for auto renewal/withdrawal so I'm not sure why this has happened.Please assist,
I looked at my account and noticed that the community reward for April has been added to my reward total. For those interested, take a look at your PM self-serve account under rewards. This assumes, of course, that you know how much reward total you...
Hi, I'm review my account and am wondering as to how I am actually being charged. I am ont he 120$ per 90 day 12 GB plan. With autopay. My last credit card charge was $122.04 and I can't figure out, at all, how that adds up. Can someone please clar...
Sadly, Public Mobile still don't offer roaming service in most countries.If I want to receive calls while I am travelling, what should I do? I am thinking of getting a virtual phone number and forward my Public Mobile number to it so that I can recie...
I lost my credit card and I failed to pay this month and my account is inactived right now and I can't log in my account to change or to pay either, what can I do right now? @ Shazia_k
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