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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54736 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62536 Views
  • 186 replies
  • 32 Bravos

Porting from Petro Canada Mobility

Can't port my number. Just signed up and we used wrong password number from my old provider. I have an account setup.

keithw by • Great Neighbour / Super Voisin
  • 1287 Views
  • 3 replies
  • 0 Bravos

Voucher

This is the second 100$ voucher we have purchased and when we attempt to enter the voucher number it is telling me is is invalid... this was the same issue as last time. I wondering if there are ongoing issues when attempting to add phone time with t...

Heffys44 by • Good Citizen / Bon Citoyen
  • 1685 Views
  • 9 replies
  • 0 Bravos

Resolved! $10/1$ a month referral with flash sale?

Hey everyone,I was wondering about the latest flash deal... Does anyone know if the $10 to the customer and $1 a month for the referrer is still valid with the first month off service? Sorry if this has been posted already and thanks.

public2 by • Good Citizen / Bon Citoyen
  • 1324 Views
  • 4 replies
  • 0 Bravos

Buying a phone

I need to buy a phone. How do j know if it will be compatible if I don't already have it to check the code on it? I know the model number of the phone,  but that's it. 

Scohene by • Great Neighbour / Super Voisin
  • 1214 Views
  • 5 replies
  • 0 Bravos

Resolved! Changed from 30 to 90 day plan

Hello!I have been with public mobile for a month and love it. I signed up for a single month for $47 to test it. I loved it. Today the 30 days ended and I went to my account and went through the motions of changing my plan for a 90 day (unlimited Nat...

Zachcasser by • Great Neighbour / Super Voisin
  • 1213 Views
  • 3 replies
  • 0 Bravos

Several PM's to mod, my account is still in limbo due to failed port

It's been several weeks now my port is still hung and I can't make calls from my phone. I left repeated private messages with the moderators and I have not gotten this issue resolved yet. I admit I am getting frustrated. It looks like the only way to...

cal800 by • Good Citizen / Bon Citoyen
  • 609 Views
  • 2 replies
  • 0 Bravos

OVERCHARGED

 I was told when I signed up that my monthly bill would be $ 10.00 plus taxes = $11.20.  I just realized that Mobil has been charging my credit card more than what I signed up for. Since June My credit card has been overcharge.  The master card credi...

TessC by • Great Neighbour / Super Voisin
  • 1123 Views
  • 4 replies
  • 0 Bravos

Buying a phone

Where do you suģest buying a reasonably priced unlocked phone ? Thanks.

Scohene by • Great Neighbour / Super Voisin
  • 1618 Views
  • 9 replies
  • 0 Bravos

Unsolicited Referral Offers PSA

This post isn't meant to scare anyone from not using referrals but I just want to make people aware what happens when you use a referral. So I have had a few members reach out to me about how they received unsolicited referral offers and if they woul...

ShawnC13 by • Oracle
  • 6875 Views
  • 45 replies
  • 17 Bravos

Auto pay?

I am signed up on auto pay but not really sure how that works now as I thought it would automatically charge my card every 30 days which should of been today but instead my accountexpiredandit said I needed to top my account ? 

Morgaan by • Great Neighbour / Super Voisin
  • 1081 Views
  • 3 replies
  • 0 Bravos

LG K4

PLEASE HELP! I want to smash this phone.  How do I get it to recognize words?

loriann1969 by • Great Neighbour / Super Voisin
  • 1429 Views
  • 5 replies
  • 0 Bravos

Dialing Long Distance

Was just playing with this over on Koodo and no idea why it is what it isJust curious for any members feedback on Public (want to see if this is a Telus limitation or something) From my experiance, you normaly are supposed to dial +country code then ...

kav2001c by • Mayor / Maire
  • 1199 Views
  • 3 replies
  • 0 Bravos

Resolved! Did I just get scammed?

I was asking about activating my account, and while doing it someone pm'ed me with kind introduction to refer his number when activating. I entered his number as a referral, but in my rewards section, I do not see the $10 credit given to the new cust...

davpm by • Good Citizen / Bon Citoyen
  • 2392 Views
  • 8 replies
  • 1 Bravos

Why can't I send or recieve picture messages??

I have only been with PM for 5 days but since day 1 I have not been able to send or receive picture messages. I have checked my plan and it's all included but eveytime I try to send it says not delivered. My grandaughter said she has been sendign me ...

Haroldjpower by • Great Neighbour / Super Voisin
  • 3875 Views
  • 17 replies
  • 1 Bravos

Resolved! *URGENT* ACTIVATION FAILURE

Hi, I was activating a new sim and porting a number from TELUS.I got an error message: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We a...

angeliquem by • Great Citizen / Super Citoyen
  • 2735 Views
  • 19 replies
  • 0 Bravos

Resolved! No help from Moderators after repeated messages

I have trying to get help for my data plan which has mysteriously stopped working. I have sent several messages to the Moderator team but no one has responded to help. I am stuck with no data and there is no way to get help from Public Mobile as ther...

abig by • Great Neighbour / Super Voisin
  • 3225 Views
  • 11 replies
  • 0 Bravos

Not yet received SIM card in the mail

Hi there,I submitted order 146276 on September 5th and have not yet received my SIM card in the mail.  Please let me know if you can help.

Ragu40 by • Great Neighbour / Super Voisin
  • 497 Views
  • 1 replies
  • 0 Bravos

Resolved! Activating a new account

Hi all,Im looking to activate a new account for my son with just data. Is it possible to set up a reccurring data plan or a pay as you go data "add on". Or do I have to sign up for a voice and text plan as well?   Thanks in Advance

Geoffrey by • Good Citizen / Bon Citoyen
  • 1371 Views
  • 7 replies
  • 0 Bravos

New Phone won't access data

New Phone: Zenfone zoom.-Public Mobile shows up on phone, shows my number.-*611 reveals all the correct info (paid up until Nov)-wifi works Data will not activate.  Help! 

DarinSquire by • Great Neighbour / Super Voisin
  • 1269 Views
  • 5 replies
  • 0 Bravos

Can not active my new SIM card; Can not reset my password

I opened a PM account in October, 2017. I forgot the password, and the system only gives this error:"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I tried incognito mode, different browser, clearing cache and so on, but nothing works. Second pr...

davpm by • Good Citizen / Bon Citoyen
  • 2522 Views
  • 13 replies
  • 0 Bravos

$ 10 plan.

If i put the $10 plan on my credit card will i get the $2 off ever month will it make it  $8 ????

Salvo by • Good Citizen / Bon Citoyen
  • 2119 Views
  • 10 replies
  • 0 Bravos

Resolved! Suggestions for an email app?

Hello Community.Yesterday I did a system update on my phone, and the update eliminated the stock email app built into Android. (Not sure what they were thinking.)  Does anyone have a suggestion for a good email app to access my POP3 email account?

seallaibh by • Good Citizen / Bon Citoyen
  • 3781 Views
  • 19 replies
  • 0 Bravos

Resolved! Port from PC mobile

How long does it take to port a number from PC mobile, it has been 48 hours since I requested port and no action has been initiated.

Larocquec by • Great Neighbour / Super Voisin
  • 2201 Views
  • 7 replies
  • 0 Bravos

Moderator

Still can't this dumass public mobile to work on my phone.. I bet I can't even get a refund do to no call centre's.. I tryed everything.. 

Tony26 by • Good Citizen / Bon Citoyen
  • 1987 Views
  • 17 replies
  • 0 Bravos

Koodo Offer

Hello everyone. There seems to be a lot of discussion regarding the Koodo offer being received. I thought I would share the response to my question regarding the offer and how it works.I will point out that initially I called Koodo support and they t...

krazykiwi by • Mayor / Maire
  • 1657 Views
  • 5 replies
  • 0 Bravos

Outreaching foreign language speakers

Looking at PM's counterparts...Lucky and Chatr both have Chinese pages. (Not sure about other languages, but Chinese do form a significant linguistic minority already.Chatr and Fido had ran commercials with multiple languages. Example.In my opinion, ...

austinhuang by • Town Hero / Héro de la Ville
  • 2206 Views
  • 9 replies
  • 0 Bravos
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