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Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 580 Views
  • 15 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22327 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33807 Views
  • 185 replies
  • 27 Bravos

Telus now has VoLTE

Since Public Mobile runs off the Telus network, I thought it would be relevant to post this bit of news: http://mobilesyrup.com/2016/04/18/telus-launches-voice-over-lte-in-lower-mainland-b-c-canada/ Basically, Telus has now launched Voice over LTE in...

ckl by Town Hero / Héro de la Ville
  • 3799 Views
  • 30 replies
  • 4 Bravos

Resolved! How many customers PM has?

Hi, I am just curious, how many customers PM has? It might be a confidential information but a ball park figure would be fine. 

BAL by Great Citizen / Super Citoyen
  • 1444 Views
  • 6 replies
  • 0 Bravos

Resolved! meid

i cant seemo find out my meid # The # it gave me did not come up on this site. Please can someone help me with this?Thanks     How can i find my meid #?

sage60 by Good Citizen / Bon Citoyen
  • 3105 Views
  • 17 replies
  • 0 Bravos

Resolved! Fido/Rogers iPhone Unlock

http://protechparts.ca/collections/sale-items is unlocking these for just $17 during April. 

Luddite by Oracle
  • 2945 Views
  • 15 replies
  • 2 Bravos

Visa debit won't register

Hello, I've tried time and time again to register my Visa Debit card for autopay but every time it doesn't go through. I know it's not a problem with my card, I've used it on a wide variety of other websites and never had any problems, except with Pu...

JakeM by Good Citizen / Bon Citoyen
  • 3437 Views
  • 12 replies
  • 0 Bravos

Text message caller ID spoofing

I recently received an email from someone in the community. I won't name the person, but they are welcome to come join this conversation and identify themselves if they like. Here's the message, and then my public response:  SpoilerHello 7789849803, ...

Resolved! Link to Orchard broken on main community page

  This image that leads here is broken. Goes to page that says "The core node you are trying to access was not found, it may have been deleted. Please refresh your original page and try the operation again."

Announcement_Refreshed_Phone_EN_V2.png
IWIK by Town Hero / Héro de la Ville
  • 2255 Views
  • 19 replies
  • 1 Bravos

Resolved! Emergency Calls Only

Hello My phone was working fine today and I was receiving calls and texts but it is now showing "Emergency Calls Only". My plan shows Active online and I don't have a payment due until May 16.  No idea what is happening. Blackberry Passport 10 unlock...

Catness by Good Citizen / Bon Citoyen
  • 4793 Views
  • 15 replies
  • 0 Bravos

Resolved! Voice mail goes to my e-mail :-)

It might be old news for some of you but it is new (and good) news for me. I read in the Ideas Forum about a month ago that @ckl has suggested to forward voicemails to the email address of the owner of the account. As a new member of PM, I was very p...

BAL by Great Citizen / Super Citoyen
  • 2135 Views
  • 11 replies
  • 4 Bravos

Can't get onto self-serve

Hello! I am having issues signing up for self serve (havn't been able to for months, but now I need to pay, so kinda stuck) When I try to create an account I get this error:http://imgur.com/wIdSAYr saying my profile is in use.. or email invalid, and ...

lomaz by Great Neighbour / Super Voisin
  • 911 Views
  • 2 replies
  • 0 Bravos

Resolved! Mobile App for Community Forum

Hello PM Community  Which app do you guys use to keep track of the forum posts in the Community Forum?I know there is an idea in the Lab to get a PM App for the self serve, but I am asking about which app do you guys use for this forum. I noticed thi...

Screenshot_2016-04-10-16-22-57.png Screenshot_2016-04-10-16-22-57.png
jairolevi by Town Hero / Héro de la Ville
  • 2844 Views
  • 18 replies
  • 2 Bravos

A glitch in the system?

Hi! For some reason, when I go into my account, there is a banner that says "Please validate your email address using the email we sent to you. If you have not received the email,Click hereWithout a valid email address, you will not be able to reset ...

BAL by Great Citizen / Super Citoyen
  • 914 Views
  • 3 replies
  • 1 Bravos

Resolved! Emergency Call only

I already spoke to a customer service representative and they didn't solve my issue. Instead they told me to reformat my phone and if that didn't work then to call Samsung Support for issues relating to my phone. I'm now reaching out to the community...

james12341 by Great Neighbour / Super Voisin
  • 5489 Views
  • 13 replies
  • 1 Bravos

Resolved! MY payment WAS RECEIVED SINCE APRIL 6 AND I AM NOT HAVING ANY SERVICE

I made a payment since April 6th...my payment history shows it...my debit card show it...so I know PM received it yet I don't have any service plus it's asking me to make another payment!!! I am tired!!! And to make matters worst....YOU CANNOT OR DON...

Ale11 by Good Citizen / Bon Citoyen
  • 1929 Views
  • 8 replies
  • 0 Bravos

Resolved! With Fongo and PM, can I have 2 telephone numbers?

Hi everybody, when I opened my account, I was given a temporary number with a 10 days of voice and text. Today, I bought a 1 GB of data (just to start). I have downloaded Fongo to use VoIP, which also give you a telephone number. I assume that my tem...

BAL by Great Citizen / Super Citoyen
  • 5631 Views
  • 11 replies
  • 0 Bravos

Resolved! International Long Distance???

There is an add on that says "400 mins international long distance, incl Canada & USA" for $15. But I can not locate anywhere which countries this add on would let me call?

kav2001c by Mayor / Maire
  • 4319 Views
  • 11 replies
  • 1 Bravos

Resolved! Network connectivity in Thunder Bay / Fort Frances

Hi, I will be doing an internship in Thunder Bay/Fort Frances ON. I was wondering how good the service was up there with PM as PM seems to be the best option for me. I know the map says there is service, I just want to make sure before I get up there...

Cj1950 by Great Neighbour / Super Voisin
  • 1807 Views
  • 4 replies
  • 0 Bravos

Resolved! Orchard: Telus = PM?

I have been window shopping at Orchard. I see that the selection in the Telus section is greather than in the Public Mobile section. Shouldn't Telus or Koodo work as well with PM? Any Telus phone would be compatible with PM? What I am specifically th...

neoceltic by Good Citizen / Bon Citoyen
  • 1412 Views
  • 3 replies
  • 2 Bravos

Time zone wring

My phone choosing wrong time zone , I tried to adjusted it in the settings but it still change it after 10 second automatically.Automatically time and zoneUse network-provide time.

PMuser by Great Citizen / Super Citoyen
  • 2385 Views
  • 12 replies
  • 0 Bravos

Highway-1, ON>MB no service.

Two days ago I crossed ON to MB , after MB border until Winnipeg was not service .Also between Kapuskasing and Nipigon no service.My previous providers Fido, Wind, Bell as well didn't have service in North of Ontario.But in mountains of BC , Public M...

PMuser by Great Citizen / Super Citoyen
  • 627 Views
  • 1 replies
  • 0 Bravos

Android App , Public Mobile

I would be happy to get link on the app Android , I didn't found it on Google play.Thanks

PMuser by Great Citizen / Super Citoyen
  • 2728 Views
  • 4 replies
  • 4 Bravos

Resolved! Entered incorrect email on sign-up, cannot access self-serve.

When I helped my father sign up for a new account with PM, I accidentally entered his email incorrectly. Now, he can't access self-serve. I emailed PM for him, but they want the account number for authentication (I already provided them with a ton of...

clogan2 by Model Citizen / Citoyen Modèle
  • 2251 Views
  • 12 replies
  • 0 Bravos

Resolved! Suggestion : Blocks of data by increment of 1 GB

Hi! Why not to be able to have a plan with data by an increment of 1 GB? From an accounting point of view, this would not change anything. In the plan selector on the web, it would be to change the data window with a drop down menu to select how much...

BAL by Great Citizen / Super Citoyen
  • 1389 Views
  • 5 replies
  • 3 Bravos

Resolved! Unable to make Calls

Hi there, I recently re-activated my account; However, I am unable to make calls either locally or outside of my provicnce. Hopefully, Someone could help sort this out for me. Thanks

DanDan by Good Citizen / Bon Citoyen
  • 1914 Views
  • 6 replies
  • 0 Bravos

Questions about Public Mobile and IPhone compatabilitu

Hello Public Mobile!I have heard about this service from my friends and It is really cheap and runs off a telus network as i was told but I had a few questions. 1. Does everything work properly with Iphone (Imessage, Voicemail, LTE) 2. Does this serv...

neymarmessiop by Good Citizen / Bon Citoyen
  • 1613 Views
  • 11 replies
  • 0 Bravos

Porting, sim , no service, not connected to network

I ported my number to PM yesterday, no service, can't connect to network since yesterday.I have sent a very detailed email with all my info. I've even contacted Samsung to see if the issue was from them, it's not, my phone is not defective. I use my ...

Oumarfall by Great Neighbour / Super Voisin
  • 1158 Views
  • 5 replies
  • 0 Bravos

Microsoft Lumina 650

Is this phone compatible with Public Mobile network?

gauthira by Good Citizen / Bon Citoyen
  • 1440 Views
  • 5 replies
  • 0 Bravos

Resolved! New Account - No Access to "My Account"

I am new to Public Mobile (PM) as of yesterday.  Very carefully following all instructions to port my number over from one of the Evil Empires only to have it "Fail" on the very last screen (after giving over my credit card info). With email help fro...

TSGarp99 by Great Neighbour / Super Voisin
  • 2931 Views
  • 14 replies
  • 0 Bravos
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