Changed Plan but billed twice

[jwbavalon]

Hi, added global text to my plan but hit the wrong tab adding $120 from my credit card to top-up my account.  Selecting the correct tab to add the text to my plan, cancelled my old plan (only 20 days out of 90 days used) and setup my new plan using funds from my top-up account.  How do I get my unused 70 days from my original plan refunded or transferred to my top-up?

Thanks.

[Samianauman]

That's what usually happen since its a prepaid service you not suppose to change plan untill your renewal close by or you set a future date for plan so when you get renewal date plan get changed automatically. Since you made a change in between plan that's why you got double charge contact mod hopefully they will get back to you soon with solution. More likely you will get a pm credit which you can use on your next renewal time.

[mimmo]

You need to send the moderators a private message explaining what happened. hopefully they will credit you.  Any  plan change will forgo your current plan unless you futuredate a plan

To send a private message to the Moderator_Team click here

In your message send them:
1) account email address
2) PM phone number
3) explanation of what is happening
4) link to this thread if you want