Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Wohooo, I am happy to inform you that my future dated plan change to the new $40/4GB plan while on auto pay went through. I have to admit, last night I panicked a little. Before I went to sleep around 2 am Alberta time I logged into my account just t...
Stil having issues,heres my problem:i have been using a moto g phone for years with no problems,i jts got a new Asus Zenphoneone 3 Max.T took my sim card are used in my new phone and it worked fine for week (internet and phone calls)and it just stop...
My plan has international texting message, I can send it on iphone 6s. But on the iphone 6 ios 10.0.2 can't. I can send texting message to local number but when I send the international sms they can't received.I check the iphone settings but I can't ...
Hello, Anyone else experience data outage in the Toronto area? I suddenly stopped getting 4G or any sort of data on my phone. It was working fine earlier this morning. Calls work fine. Thanks!
Hello there! Just wanted to confirm if I have to contact PM in order to port my number over from Koodo? I was instructed to just sign up for a new number during SIM registration so I did. However, now that I'm trying to port over the number using the...
Every one in the community know that I love complaining. Well today I am complaining about the cell coverage and how is it killing my battery. Any one can hell me out with that. ?So I having been monitoring my battery and how is it getting drained li...
I've been using PM for almost a year now and I have to say that its been great! Right from the moment I ported my phone over every thing has worked very well. In fact I seem to have better coverage than I did when I was with Bell. The worst thing abo...
So today I got a message saying I was at 75% of data and I thought that was weird last time I looked I hadn't even used 6gb of the 12 I have. 20 minutes later I get a text saying I am at 95%. I log in to self serve and it says I have used 11,725 mb...
Woke up today to no service. Basic troubleshooted performed: - Restart phone- Remove Sim card for 1-2 mins and re-insert- Ensured Account is Active Any other suggestions?
@Shazia_K, I sent you a pm on a question about my Self-Serve
Since the Users Online thing is not showing on the main Community page, where do we find it, or what do we type to find it?If we need to see what Mod is online, that users online would be helpful
My current plan is promo plan 120 dollars with 12 GB, unlimited province wise. I just want to know if I make calls to 1-800 #s lets say to CRA, is that going to be free.I made one to my internet provider and after few seconds I had to disconnect that...
Hey!My phone has been saying "Searching" for signal since last night. I've turned it off and took out the SIM card and put it back in and nothing is working. Any ideas on how to make my phone work again?
Hi everyone,I have problems to renew my credit card information. I tried to use one time payment but it still said error and said I need to call my bank. Does anybody have the same problem and know how to reslove? Thank you
I have 2 gigs of data and just cant seem to connect within the last 5 hours,is PM shut dow?
Hello PM Community ! I have some issues when I try to activate my SIM card. At the 2nd step (Phone Number) I receive an error when I try to transfer my phone number (with Videotron). When I'm entering alternate number I receive this message "Alternat...
This page can’t be displayedMake sure the web address https://selfserve.publicmobile.ca is correct.Look for the page with your search engine.Refresh the page in a few minutes.
Should we all encrypt our simm cards for extra security?
Hi,In the previous layout it used to be so much easier to tell the users online. It was helpful to see if there is a mod online. Has this feature been removed or forgotten in the new layout? Thank you.
I am posting this to warn potential new customers about public mobile. I have now had the service for almost three months. For myself it is FLAWLESS. For my wife's account the port is still not complete. She is currently in the spin cycle of neve...
Currently, Self Serve web page is not well-organized.I am wondering if Self Serve can be designed as mobile friendly, the same as Community.
Hi, I've just ported my number from Freedom (avoid them at all costs). Mobile data and SMS are working and I can make phone calls. However, when I try to call my own number from another phone it will go straight to voice mail. I have rebooted my phon...
Yesterday I was using my old number just fine but however today, it seems like my number is completely different now. I know I didn't change it myself. What happened and how can I switch it back?
Hi there, So I am looking for a moderator to help me with my new account. The problem is that I cannot recieve text messages or phone calls, but I can send them and make calls. I have restarted my device already. The number is a new number. Can you p...
Hi guys, So for the past couple of months my iPhone is showing me the red dot indicating a waiting voicemail. However, when I dial in and connect to my voicemail there are no messages. The indicator will go away only to reappear a day or two later, ...
So i'm in my self serve account trying to figure out my long distance usage yet I can't find anything to indicate where I used my minutes... i've only used 7 min but Im wondering why I got charged since I didn't call out of province... i've recieved ...
Hi, I'm new and just signed up. A freind referred me and said that when he had signed up and activated his card/account, he was able to get a refund on the charges for the SIM card. Is there any way for me to get that refund, or am I just dreaming of...
Out of 3 replies I've posted today, two mysteriosly disappeared without leaving any trace. I hit "post", the reply first shows up OK in the thread, but then when I changed thread, and came back, replies were gone. Is this a bug of new forum system? ...
Hi, how do I change my email address with Public Mobile? I am currently looking to delete the email address I'm using and cannot see an option to change the email.
Well not sure if it is 1 year since she started working for PM or just 1 year since she registered on the site but either way Happy 1 Year Anniversary with PM @Shazia_K Thanks for all you do for us here and hope that there are many more years to com...
