Fido to PM porting problem?

[JuliusI]

Hello,

I am new to Public Mobile and have recently obtained a new plan and new number. Today at roughly 10 am I began the porting process of my number Fido to Public. In the porting page, I entered all the information correctly. Now my Fido sim card is inactive, but I have yet received any confirmation of a successful port. My current Public sim card does not have a telephone number. I really hope that my number was not lost in the process because I cannot afford to lose this number. I am unable to access the plan details and loads a generic error. What would be my next steps on recovering my phone number? I have already private messaged the mods, any input from the community? Thank!

[JuliusI]

Update: my phone number still isn't transferred over and I believe it is now lost because it displays another phone number under my public account as of this morning. I still haven't gotten a reply from the mods after sending a message yesterday. Already feeling dissatisfied with public mobile 😞

[JuliusI]

Yeah, I've rebooted it and shut it off for 5 minutes and still the same thing. Mods havent gotten back to me yet so I'm still waiting for now.

[will13am]

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@JuliusI wrote:

Thank you, I will give them a message. A little update, my account at Fido is now currently cancelled, and the plan and add-ons tab at public mobile website now displays my phone number and doesn't give me the generic error. I believe that the number is now hung up at PM considering I still cannot receive or call out. I have tried texting, but i'm sure its the same thing. Is it just a waiting game at this point? I would like to know if others have also experienced this. Thank you all!

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Try rebooting your phone.

[Anonymous]

@JuliusI Once you send the message, nothing to do but wait.

[JuliusI]

Thank you, I will give them a message. A little update, my account at Fido is now currently cancelled, and the plan and add-ons tab at public mobile website now displays my phone number and doesn't give me the generic error. I believe that the number is now hung up at PM considering I still cannot receive or call out. I have tried texting, but i'm sure its the same thing. Is it just a waiting game at this point? I would like to know if others have also experienced this. Thank you all!

[Anonymous]

@JuliusI, At this point, i would recommend sending a private message to the moderator team.  A port from Fido should have gone through by now.  Something just doesn't seem right.  I wouldn't worry about loosing your number.  If it is no longer at Fido, it is with Public Mobile.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

[JuliusI]

No i cannot call out. If i try calling my number an operator responds saying that my phone number cannot receive incoming calls. I still do not have a working number.

[popping]

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@JuliusI wrote:

Hi it still gives me the generic error, but before it started giving me the error it gave me the Fido number and the PM one was gone

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Good.  Your Fido number is in PM system.

Can you call out or send text out?

If yes, just wait for porting to be completed.

[JuliusI]

Thank you! I really hope it does get ported completely within the day. I appreciate your help!

[JuliusI]

Hi it still gives me the generic error, but before it started giving me the error it gave me the Fido number and the PM one was gone

[Dunkman]

@JuliusI

Fido ports are usually quick within 1-2 hours.  Sometimes, it might take longer up to 2-4 hours.  Hopefully, it will successfully port in the next 1-2 hours.  Not sure whether today being a holiday affects anything?

You will very unlikely lose your phone number.  The moderators will help if incomplete port, but it will take some time for moderators to respond.  Usually 1-2 days.  Avoid sending multiple messages since that will delay the response time.  

[popping]

@JuliusI

Try to login again. When I got that error, I can login again after restart browser.

Which number do you have on your account? PM or Fido