09-02-2018 06:41 PM - edited 01-05-2022 01:38 AM
09-02-2018 11:26 PM
@Gracie_May, there are two types of add-ons which contain data. There are ones intended for use in Canada and ones for use in the US. You have to make sure to buy the right one.
09-02-2018 06:56 PM
Hi. Did you add a US roaming data add on to your plan? Have you used any data at all in the US? You could go onto your account and under the 'My Data and Add Ons' click 'view my usage' and then click 'usage history' on the far right of the screen. Take a look and see if there is an expanation for the data used. It will show you a breakdown of the amount of data used per day etc.
09-02-2018 06:50 PM
Include some more information if you want the community's help.
What plan, region etc.
Otherwise you can contact the moderator but their reply right now is 48 hours.
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