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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51672 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60034 Views
  • 186 replies
  • 30 Bravos

Resolved! Reciept for Quickbooks

Hi community,How do people apply their reciept of payment to their quickbooks account?  I don't see anywhere to download a reciept.  Thank you for your help!

Chefpeter by Great Neighbour / Super Voisin
  • 1440 Views
  • 5 replies
  • 0 Bravos

Updates to 90-day Plans?

Hey all,wondering if anyone has found a way to get the "new(ish)" 30 day plan deals to translate over to the 90 day plans. For example, now with the bonus data in many of the 30-day plans, one would end up paying the same amount in the 90-day plan fo...

luke11992 by Model Citizen / Citoyen Modèle
  • 1719 Views
  • 14 replies
  • 1 Bravos

Data not connecting

My data was working until I bought a new phone now it won't connect, it's a lg g6 I've ever added public  mobile  to my access point names but no luck now I'm wondering  if I used up all my data ,how can I tell if my data has ran out?

Resolved! Services Suspended

I have suspended my services however it is still saying my next payment is Feb. 6th.  Please confirm that while the account is suspended, payments do not need to be made. Thanks.

KP by Great Neighbour / Super Voisin
  • 1319 Views
  • 5 replies
  • 0 Bravos

Resolved! Invalid SIM

Since switching to PM I keep getting an error message that SIM is invalid or No SIM detected. This happens 2-3 times per week. After taking the SIM out and turning phone off a few times the service works again. This did not happen with my Bell SIM. I...

thelmachaulk by Great Neighbour / Super Voisin
  • 5662 Views
  • 28 replies
  • 0 Bravos

SIM not provisioned for voice

Transferred my wife's phone yesterday from Telus.....no problem, very slick !!Today, tried to transfer my phone from Telus.....everything was fine until I turned on phone with PM SIM card and I got 'SIM not provisioned for voice' ???  How do I fix ??...

burrowingeye by Great Neighbour / Super Voisin
  • 34140 Views
  • 9 replies
  • 0 Bravos

charged three times for plan change on Jan 17/2019

I had unlimited voice plan, System charged $20 Jan 17/2019. I changed plan to unlimited voice/text, system charged $25 Jan17/2019. I changed plan to data/voice/texty, system charged $35 Jan 17/2019. I should have a credit back for $20+$25, in my acco...

Harry707 by Great Neighbour / Super Voisin
  • 2179 Views
  • 14 replies
  • 0 Bravos

Bonus Plan Unavailable

On december 14th, I bought a $40 plan for my cell phone number (236)xxxxxxz at London Drugs Limited (========== st., Vancouver, B.C. V6K 2E3), and I were supposed to win a bonus plan (with the same data) for the next month, but my first month expired...

_pganso by Great Neighbour / Super Voisin
  • 1932 Views
  • 11 replies
  • 0 Bravos

Resolved! Referral

I used a referral number but the credit isn’t showing

shawnih by Good Citizen / Bon Citoyen
  • 1612 Views
  • 5 replies
  • 0 Bravos

Resolved! Sorry, we are unable to verify your email address

I opened an account for my son last week at Walmart. I have subequently tried to go into the account to make some changes and the system is not allowing me to access the account and instead brings up the message "sorry, we're unable to verify your em...

KP by Great Neighbour / Super Voisin
  • 1639 Views
  • 3 replies
  • 0 Bravos

paid for wrong plan

Hello. I started an account today * ************** T Brown *** *** ****. I accidentally chose the wrong plan. ($** talk text and * g data) I meant to chose the special offer - $** talk text *g data plus bonus ***mb if auto pay. I paid again to change...

Spidy by Great Neighbour / Super Voisin
  • 1390 Views
  • 9 replies
  • 0 Bravos

Phone going straight to voicemail

I tried to port my number. I can't have a new number the only reason I transferred was because I was told I could keep my number. How do I port my number it says it can't but when i activated my sim it said I could. in the meantime I have no clue wha...

shawnih by Good Citizen / Bon Citoyen
  • 2840 Views
  • 19 replies
  • 0 Bravos

Creat an account

Set up new service yesterday. Successfully ported my Koodo number. My phone can make and receive calls. Tried to create an account. Typed in my cell number and an error message came up saying the number is invalid. How can I fix?

Burke46 by Good Citizen / Bon Citoyen
  • 2088 Views
  • 15 replies
  • 0 Bravos

Resolved! Plan has changed without my knowledge

I have had a public mobile account for a number of years. No problems with it and I don't go in to check my account very often as I am on auto pay. Just checking my account now and see that my plan has changed. I used to have the $120 auto pay 90 day...

Vdb by Great Neighbour / Super Voisin
  • 2198 Views
  • 9 replies
  • 0 Bravos

Resolved! switching back to PM

I've been on PM for a couple of years. In December, I switched over to Telus briefly as I was sold a supposedly good deal and realized once I received my first invoice that this is not the case. I ported my number from PM over to Telus.  So now I int...

Al_C by Good Citizen / Bon Citoyen
  • 2111 Views
  • 7 replies
  • 0 Bravos

Resolved! Coverage in Panama?

Hello, im leaving soon for a trip to Panama and just wondering if there is an add on that will give me coverage there?

Briguy by Great Neighbour / Super Voisin
  • 1456 Views
  • 3 replies
  • 0 Bravos

Resolved! activation issue

  I have activated my phone and get a new number, but the phone does not work. I contacted Koodo to unlock my phone and they gave me an code to unlock, but I do not know what to do with that.

esthersunlin by Good Citizen / Bon Citoyen
  • 2095 Views
  • 12 replies
  • 0 Bravos

SIM network PIN Blocked. Enter SIM network PUK

Hi All,  I'm running into some issues activating my public moblie SIM. I transferred a moblie number from Rogers service this morning.  Once the rogers sim had deactivated, I booted up my Galaxy S7 with the new public moblie sim and it asked me for a...

BrettJarvis by Good Citizen / Bon Citoyen
  • 50204 Views
  • 49 replies
  • 0 Bravos

Resolved! Does the zenfone 5z work on this network?

Looking to replace my phone, I want to get an asus phone, here's the one I'm looking at.It's an international version of the phone, I'd imagine it probably works, but I want to make sure in case anyone knows. (I do not have an imei to check because I...

Pmastracci by Great Neighbour / Super Voisin
  • 4091 Views
  • 32 replies
  • 0 Bravos

Resolved! Self Serve link to "Plan" is broken

Unable to find out what plan I have because the link doesn't work.I keep getting the above message whenever I tap "Plan Details" or "Plan".  

Screenshot_20190117-003424.png
Ed_Ap by Good Citizen / Bon Citoyen
  • 1623 Views
  • 5 replies
  • 1 Bravos

I can't pay my fee

I have the $120 plan for three months from a while ago with 12gb I believe or 15. And my payment was due on the 16th. I don't have auto pay. I was trying to make my payment a few minutes ago but the site was really slow and now it won't even allow me...

Raptors10 by Good Citizen / Bon Citoyen
  • 2670 Views
  • 18 replies
  • 0 Bravos

having a hard time making a payment with my credit card

i went to add my new visa card number, after i forgot to update it with new card and expiry date. plan had become suspended. every time i try it says unable to process. i have removed old credit card number and tried adding a new one. i have been car...

kurtehman by Great Neighbour / Super Voisin
  • 1504 Views
  • 8 replies
  • 0 Bravos

Re self serve account

I been with you and still can't get into my self serve account I put in my number and it don't send me a code I think if it doesn't fix I might be leavening public

Twin71231 by Good Citizen / Bon Citoyen
  • 1624 Views
  • 10 replies
  • 0 Bravos
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