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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I purchased US Roaming - Talk Text (10-day) yesterday but it's still not active??

On March 1st, I purchased the following Add-On Plan - you can see this item under the transaction history:US Roaming - Talk Text (10-day) / Itinérance aux É.-U. - Appels + textos (10-jours) However, as of March 2nd, the plan is still not active. I ch...

SIM will not actvate

I tried yesterday to get help with this. have a new SIM and I'd like to make it a second SIM in my phone to use it for just data. having it in my phone causes all kinds of wierd issues, but im thinking once it is activated the other issues might go a...

Resolved! trying to get a friend set up on Publicmobile... no data or acct access.. Please help us out

We have the phone working/text but no data.. Purchased the 30 plan with 500mb with auto top up which included another 500mb.. Would also like to port in his telus number once we have acces to his acct..

Resolved! autopay

When yoou sign up for autopay you automatically get $2 off your bill every month? Is this correct?

Resolved! 200 min Us Canada add on

Hi I have a active account with a USA and Canada 200 min addon. I will be in LAfor the weekend. will my addon allow me to make calls locally in LA while there.Will I have to add a 10 day USA roaming package.Thanks for any help Lemew

Browser That Works Best With Selfserve

When I use Selfserve I often use Google Chrome on my Android phone. I find it always takes long to load after signing in. My Blu Vivo XI+ also had Opera pre installed. It's faster then chrome. So my question is what browser is the fastest for opening...

Resolved! US Roaming...

Hi, is there any posibility of US Roaming in Public Mobile monthly plans...

Resolved! Loyalty Rewards

How much loyalty rewards I can get, because using Public Mobile continuously from 2012...

Resolved! No 25$ reward even though I activated a new SIM online with a friend's refferal ???

Hey guys.I activated a SIM card this morning and ported my old number.Everything went fine but I got a text message later today saying "Congrats, rewards have been applied to your account: 0$ friend referral, 2$ AutoPay, 0$ community, 0$ Loyalty"How ...

Resolved! Bands used by the PM network.

Because of the large number of posts regarding phone issues and disconnects I thought I would post a list of what bands are used by the Public Mobile network. If your phone has the following bands supported you shouldn't have any issues. Hope this ...

Resolved! Data not working new sign up

Hello My name is Steve. Today i transferred from Bell Mobility to Public Mobile and my texting/calling are working perfectly but i can't get data to work. I am on the $40 plan that gives 4.5Gb of data. Any help would be appreciated

Resolved! Ported from Virgin but sim is still active

It's been 8 hours ,I still have both networks active.I feel like I will be charged for both.i don't understand how same number is working for both networks.usually how long does it take to completely port.i have Virgin and pm both on same number , sh...

Resolved! Suggestions for improving customer savings

A potential way for community members to support each other financially... Hi all, I'm informing everyone that in the last month my cost was $0 for the billing period.Why? Because many of you were gracious enough to provide my posts with rewards e.g...

WOW mobile Boutique refuse to sell SIM with no plan

Hello friends It appears that is is not that uncommon that something similar to this happens but a friend of mine was trying to buy a SIM card to set up a new line but whoever was at the boutique refused to sell him a SIM card without a plan. My fri...

2 # of Texts Used for every 1 text message sent for Samsung phones

Currently using the $10 month plan using my new samsung phone, and just noticed every 1 text i send it shows double the usage online in the Amount Used on the self-serve. Any clue why this is happening? I disabled permissions for sms on the phone app...

SIM not activated yet

I bought $30 per month plan but the sim card is not activated yet. What to do for sim card activated?

After a whole afternoon’s trying, I still can not make or receive calls

My earlier plan was unlimited province-wide talk, unlimited international text and 1.5GB data for 90 days payment cycle, it worked well. roughly 2 months ago, I found the unlimited Canada-wide talk is same priced, so I switched my plan’s talk to unli...

Resolved! closest public mobile near n1h 7n2

need sim referral where buy

self serve blank page

rewards

how do i get free plan

Unable to process this transaction. Sorry, we are unable to verify your credit card information, so

Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged. Same card, works one month, then not the other Forced to use recharge.c...

sim card

i have payed for a plan and i have my sim card but it says my network is locked, my phone has always been unlocked im not sure what to do

Resolved! Data usage much higher than iPhone cellular data report

Hi all- I just signed up with PM a couple weeks ago for 1GB of data a month but I noticed self serve is reporting I've used 667MB while my iPhone's cellular data report is only at 101MB. FWIW I reset my iphone data statistics the day I switched over ...

Referal sign up New

Hello My friend is signing up today as a new customer to Public Mobile he is going to refer me.He asked me just now how to refer me I advised you need to refer me online.He asked do i just give your phone number or can I sign up at Wal Mart and still...

Resolved! Can't make a call to NWT

We're trying to call our son in Norman Wells, NWT. We have the Unlimited talk to Canada & the US, but when we try to call him it tells us we don't have a funds in our long distance plan! His phone number starts with 867. Why can't we call him on o...

Resolved! Doubling up my plan

Is it possible to add another line to my account on the exact same plan? Just need an extra number with hopefully the same plan. I got it on promotion with the 120/90 days with 12 GB data/90 days

Breakdown of Bill (Cost of Data, Voice, Text)?

Hi all, I am just wondering (for reimbursement purposes) if there is any way to see what the cost breakdown of my 90-day cycle bill is. I pay $120 every 90 days. I need to know specifically how much my data costs. Any help would be much appreciated! ...

Resolved! US Roaming + Data

I'm reading about some issues with purchasing multiple plans for US roaming. I'm going to be in the US for a week, and know 250M data won't be enough (need talk/text though). If I simply purchase a talks+text+250M data AND a 1Gig data before I leave ...

Support

Thank You for the support and positive suggestions. I am thinking of switching from Freedom to Public since my contact ended in Feb. Just hope I dont have buyers remorse. Is it difficult to swich I imagine just a call to Freedom to l

The vendor where I purchased my 48.00 Time card got the receipt wet and wont replace the voucher.

Now I'm screwed. I dont have money to replace and I need my phone to be able to work. I have all the info to prove I didnt recieve it... what can I do?

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