Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have bought a sim instore yesterday. I then tried to activate online and recieved a connection timed out error near the end. I retried to activate the sim, however it said the sim was invalid. So with the email and password from the first activ...
Woke up this morning with my phone telling me it was unable to renew my auto payment.Tried deleting and re adding my CC information, then Public Mobile says, "Unable to Process Transaction.Sorry, your credit card transcation was denied by your card i...
I just signed up beginning of March with public mobile. I was told my first bill would be March 31st. I have already been billed the full amount March 1st. and it shows my next bill being March 30th. First do they take a month in advance? Second ...
I have set-up a PM account that has reserve funds that I plan to use exclusively once the funds in my BELL prepaid account are used up. When my BELL plan's funds are are all but used up I plan to port the number to my new PM account. In the mean tim...
I’m locked out and it won’t send me a email to reset my password
I’m trying to signup for the service via the Store. I am getting a blank screen. I have tried with Chrome & Safari (iPad). When I refresh my screen, I can see content briefly. Then it goes blank. Very odd behavior. Thought I’d mention it as I am a pr...
Hello, I am currently vacationing in the US for a week, and my plan (which includes unlimited international texting and unlimited calls to US and Canada isn’t working here). Does it not work when I’m in the US? Is it only when I’m making the calls an...
Hi everyone,I signed up for public mobile a few days ago...i referred my son and we both got a $25 credit....so i referred another friend...do i get a $25 credit for EACH friend that i refer?
Does U.S roaming (talk and text) include calling back to Canada number or I need to select long distance add-on as well?Thanks
https://productioncommunity.publicmobile.ca/t5/Announcements/Plan-updates-new-10-limited-talk-and-text-plan/td-p/233167 Update as of June 19, 2018: This post has been updated to provide additional clarity that leaving a voicemail message uses minutes...
Is payment processing down? My auto-renew didn't process, however, I did get my $2 auto-renew credit. When the auto-renew didn't process, I didn't get notified of an issue. Today I got a text informing me that my service is suspended. I tried to m...
I've been a customer for months with no problem. I put in a request to change my plan on the next billing cycle, to a plan that still has talk & text btw, but later cancelled this request. Since then I get a msg when attempting to make a call saying ...
Hi I activated my account in store today and ported my number over and was told it would take two hours for it to port and my phone still says no service and it’s been about 4 hours. when I put in my other providers card it also says no service, so ...
I went into the Walmart today and signed up on a referral from a friend. I believe I get a $25 credit as well as him. His account shows he gets a $1 credit for the friend referral but neither of us see the $25 on our account. when should we expect...
Unable to receive incoming call...please help?
hello, I can’t figure out how to renew my plan. I have a billing cycle from the 17th -> 17th, but I am out of data and would like to renew early, changing my billing cycle to the 9th-> 9th. How can I do this? thanks
I just bought a SIM from Walmart and had them activate it for me on a 30 day monthly plan with autopay. When I got home I started to setup my account that I saw that there is a 2 day promotion this weekend for a free SIM card and $0 first month. Th...
I'm moving next week, so I plan to change my number. I just looked at the form, and there is a slight difference between the registrations sign up. I just signed up my sister last week, and when we went through the form, there was a part to lookup th...
Tbh when I first found out the only way to gain support for PM was through the online community and to message the PM Moderators, I was slightly unsure of how this would all pan out (simply because of the major problems I've had with other mobile pro...
Call and text working. Data is not. Tried to change APN , still not working. Not sure what's wrong. Tried turning it on and off, airplane mode etc . Still not working,
Q.1. If I buy my top up from drug store and input the voucher number and activate the balance then for how it stays on my account ? (i think telus had 30 day balance validity)Q.2. Can I use the above method i.e. top up--> enough balance-->auto pay to...
I have ported my landline from bell aliant.my cell is working but not getting incoming. Bell said I need PM to send request again because they dont see a port request. I have messaged moderator and didn't get response . Please help
I have recently registered in the $30 per 30 Days promotional plan that includes: -- 1 GB of data at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI have also initiated “auto top up” by providing my credit card info that gives m...
50mins canada-wide means incoming and outcoming together?how about rate to pay over 50mins thanks
HiI figured might be easier to keep my old number since switched to Public Mobile due to the Telus Coverage. Issue is I have a credit with Freedom right now and wonder what others have experienced after porting their number cause what I have read her...
Hi Has anyone else encontered problems not having data with the LG G Flex Phone?Cause I switched the Sim card to my LG X Power and had data right away. I guess with some models you need to put in Public Mobile Data codes.Seems odd some phones requir...
Hi Ya, Can anyone advise if a forum here a Public Mobile for Customers to sell or buy used cell phones? Or advise the best place to buy a backup phone that is compatable with the Public Mobile Network?
Hello,A family member gave me a AT&T gift phone the LG Phoenix # 4G LTE. She bought it brand new as a gift back up phone. Can anyone advise if this phone will work on the Public Mobile Telus system?I do not have the IMEI number since its at her h...
So I just landed in SAN Francisco. I have the $40 plan which I thought gave me international texting. I bought add ons for calling and for data as well. As soon as I landed I went to send a text and was notified that texting was not part of my plan. ...
