[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK
My plan was for $33. I paid $15 MORE. I had data for the last two months. YESTERDAY my data was abruptly suspended, though I have paid well in excess. PLEASE RESTORE & ADVISE ME BY PHONE
Resolved! Easiest Way to Switch Plans Between Two Phones
Can you advise the easiest way to do this. This situation is that Phone A was signed up first to the limited $10 plan. Then a second phone B was signed up later when the $10 plan was no longer available so it had to be put on the $15 plan. Both plans...
Resolved! Very Important!!
Hi my name is April. I just got my phone back from the police station. My car was stolen in the beginning of this month and my phone was in my car. My plan just expired today and I never got to use my phone cause of the inisident that happened. I've ...
Resolved! Rewards
Hi.OK so I bit and opened a Public Mobile account via Walmart. I like the feel and look of the PM website. Account activation was pretty smooth - BUT - the hook was this teaser on the website - a this weekend only deal that is hard to pass up. 30 Da...
Public Mobile App
So I recently found out that Lucky Mobile has their own app for viewing their account statistics such as data and minute usage. Seeing this, I suddenly got interested in why Public doesn't have an app or if there was one in the works. I'm a novice to...
A Curious (Galaxy) Note Fan
Hey, I'm wondering who here has a Samsung Galaxy Note X phone, and by "X" I mean any variant. I currently have a Galaxy Note 4 I picked up about a week ago. How about yourself?
Enable RCS for Android on Public Mobile!
Please note that Google could disable this at anytime. Steps I used on my Galaxy S8+:1. Join the Messages beta program https://play.google.com/apps/testing/com.google.android.apps.messaging2. Install Messageshttps://play.google.com/store/apps/details...
Rewards not added.
Hi, My loyalty rewards seem stuck at 4 $. When I try to look at my rewards part in my account, it gives me an error. Is there anybody that can verify why I am getting an error and correct it ? Thanks
Resolved! Rewards not adding up
I’m new to PM. My rewards are $10 referral bonus when I signed up, $2 auto pay, and $1 refer a friend but my total available credits says $12. My math says it should be $13.
Resolved! Data service.
My account is active but I've been receiving this message sporadically all morning. Anyone know why??
Resolved! refer a friend reward - must activate online?
Hi, I switched my Fido prepaid service to PM in early October and my husband is considering switching his after he finished his remaining Fido vouchers. My question is: in order for me to get $1 off per month and for my husband to get his $10 credit,...
Resolved! Locked
I put a sim card in my phone. When it restarts it says device locked plz enter master lock code. How can I get the code I need with out having to go to a phone store.
NEED HELP CONTACTING PUBLIC MOBILE
Hello, I pay for my father's phone bill which is over $100 a month for some reason. I am trying to remove my method of payment from his phone bill however I can't, for the LIFE of me, figure out how to do it. He has forgotten his password for his ac...
Resolved! can't received text messages
my son who is also with public mo. sent me a text message , he showed me a screenshot of it ...but the message never arrived to my samsung A8 2018 no wonder why i never received a text message from public mo ticket support.
Participating retailers
The latest flash sale and free SIM card promotion when activating in store notes:Participating retailers include:WalmartThe Mobile ShopWOW! mobile boutiqueOther retailers?.....does this include any authorized dealer or is it limited to larger retaile...
Browser error halfway through setup
I got halfway through setting up my account and got a browser error. I got as far as entering my SIM info and transferring my number (old provider shows its gone) but never entered payment or plan info. Now I can't login to my PM account to finish se...
Resolved! sim
hi i cant get in my acc and lost my phone today and i need to actavate a new simcard can u help plz
my new SIM card is not working
I purchased a second number, and that number doesn't work in my phone. My first number is also with public. There's no issue, but the second SIM card shows no service. I've already activated a plan for it and paid. Pls advise. Thanks!
Resolved! $10 per month plan
Hi Everyone, What happened to the $10 per month plan (talk and text only)? I tried to change plans and it wasn't listed as an option. Thanks!
Resolved! What time zone is payment due by?
My son's account said I had to pay by 11:59 PM on October 25th. He had run out of data so I was waiting til closest to this time to add funds so that the money don't get used on data overage, leaving his account short for funding the next plan cycle....
Resolved! can not login with my account
My friend brought a new pm card in a local walmart, the sales guy said he must activate the card inside walmart, can't take the card back to do it himself. He said that was new PM policy, is that true? so he did all that and set up his account and ph...
Going on holiday for Three months-A/C: Removed ACCT Number by ShawnC13
Hello,I am going on holidays from 1st November till January 31st, can I suspend my account without losing my phone number. Please inform.Thanks,Raghu& Shobana
Transfer the old number failed
I'd like to transfer my old number but failed.and it's can not get new number as well... what's can I do now?
making a payment using the money already on account
How do I set my account up to automaticly add money to my cell as it needs it?
Active
Can public mobile active my plan for do walamrt rude and went do for me they said it 13.00 for sim card and ask public mobile to active it
Resolved! Add-on US roaming
Hello,How does it work for add-on calling US roaming ? When does it effective? Eg: if we go to US on Tuesday, should we add-on for today? in advance? or we have to wait till the day departure to US? if we are in US, do we get charge if we have incomi...
Resolved! Can't verify credit card info.
Yeah, so a payment failed. Now there is no way to ever verify my card information. Can you fix this?
Phone as ID for digital estate plan - what if lost/destroyed?
I want to give my spouse access to my digital IDs as part of an estate plan. I've put the high-value stuff (banking passwords etc.) on my Microsoft One Drive Personal Vault, which requires 2FA. For a proper 2FA, I wanted the phone to be the "someth...
