Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

having a hard time making a payment with my credit card

i went to add my new visa card number, after i forgot to update it with new card and expiry date. plan had become suspended. every time i try it says unable to process. i have removed old credit card number and tried adding a new one. i have been car...

Re self serve account

I been with you and still can't get into my self serve account I put in my number and it don't send me a code I think if it doesn't fix I might be leavening public

How to change my plan

How do I can get a better plan

Resolved! Moving in PM need help

So last year we used my cousin phone number to open up a new account in PM to my other friend who recently got here in Canada but she got a new number after. And now my cousin is planning to move in PM but she can't create a new account because we us...

Lost payment

I tried to change my plan which expired at that moment so I chose 10$ for each month but I wasnt able to proceed.I tought my balance account should be charged first to get able to transfer to another plan so I payed 10$ to get started but I was notif...

SIM Card Locked need a PUK

SIM Card Locked need a PUK Is connecting with a moderator the only way to resolve this issue?

Resolved! How NOT to treat your phone...

Neat concept but the sliding camera seems like its just waiting to fail. Anyone out there on Xiaomi? How do they hold up?

Newbie

Just signed up.I can call out but can't receive calls or texts

Resolved! Add ons to existing 50 min talk and text plan

Does the add for US long distance calls ($8.00 for 200 min US & CAN) allow me to make calls to the US from Canada and also to make US calls while in the US AND call Canada while in the US?????

Cellular network not available

HI, I have a phone with 2 sim cards. Both accounts are active. One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?

Resolved! Changed my plan to $50.00 with data

I waited 24 hours and my data still doesn't work.Restarted my phone and took out sim and battery. Turned back on. No data.Edited*: Made the wrong APN address on my phone opps.

Sign in

I can't sign in to my account, says it can't verify my email

payment was taken twice URGENT!!!!!

i havent got anyanswer for my account for 2 days now; who else i can contact this is getting no where and no one is helping out.

Resolved! How to find the PUK for the sim card?

Does anyone know? Thanks.

Resolved! unknown outgoing calls to 4385804001

I just activated teh service. When I checked the usage history online, I notice there are several calls to the number. I didn't dial the number, neither is the number shown on the history on my phone. What is hapapening? What is the number? Thanks.

Rewards

I had a friend sign up at Walmart. Was told we both got 25.00 in rewards. This didn't happen

Can't seed message

i can't seed message .Not delivered.

payment was taken twice

urgent!!!!!! since yesterday no answerWhen attempting to make a phone payment, the first time it claimed it didn't go through, and that the phone was still not in service, so I paid another time. My bank statement states that both payments went throu...

Resolved! min. usage

When I dial my own number from other phone, then does it count for my usage? or only check my usage from my handphone, not very understanding the min.usage history, so When I make calls for 10 sec, it counts for 1 min. is that correct?

Data Usage History

Obviously during the course of a billing period I can log on here, check my account and see my data usage so far during that billing period. But how do I see my data usage for last month or last October?

Public mobile customer transferring phone to new public mobile customer

I am a current public mobile customer and I have given my iPhone 5s to my Mother. I have set up a public mobile account for her and obtained a PM SIM card and set up an account for her. I receive a “sim not supported “ message saying Public Mobile is...

Resolved! Payment make with credit card - Phone REMOVED

I tried twice to make a payment this morning with my Visa card but I got the msg that it was a mistake with the credit card, I tried with the master card twice and I gor the same msg,I just saw that the 1 payment on Visa cars was approved but i have ...

Resolved! New Phone doesn't connect to data

I recently bought a new phone (Zenfone 5Q) and for some reason it will not connect to data at all. It doesn't show that it is trying to connect to data. Under settings it says that data is enabled and my plan is supposed to come with data. Does anyon...

Switching Devices

I’m switching phones so I took SIM card out of old phone and put in new one. I set up the phone but it says no service.

Resolved! If I put funds on my account, will AutoPay still charge my card or will it draw from the funds first

Basically, I've got ADHD. Impulse spending is a real thing. I figured, what if I stick the money I have budgeted for my phone bill on my account up front so I don't have to worry about running out of money and not being able to pay my phone bill. ...

Resolved! Can't make payment with credit on account

I have a credit on my account from minutes I bought with my SIM card at Walmart. Do I have to use a credit card and set up autopay to use those minutes to make a payment on my account? It also says on the payment page that I owe $0 next pay period be...

Walmart Experience - Dufferin Mall - Toronto

I went to the Walmart at Dufferin Mall in Toronto on 27th of December to pick up a SIM card for a new phone I’d bought elsewhere. There were two guys working in the mobile shop, and it was super busy. At some point one of them asked me what service I...

reset password help?

I'm trying to reset my password to my account, I click forgot password link put in my email address, answer security question and hit reset, it loads to the restet sent page but nothing actually gets sent to my email! help

Resolved! Freedom to Public mobile

Hi - I just switched from freedom to Public.The shopkeeper was very annoyed that I was moving. He sold me a new sim card and ported the number few hours ago. I also charged the number.The SIM still doesnt seem to be active. Please HELP !! Thankyou.

Case of kettle calling the pot black?

Recall how much angst some customers faced trying to figure out where there limited SMS were being consumed. As it were for android, the dialer was the culprit. Now google is going to play the white knight and rescue us from SMS abuse. https://mob...

Community

Forum Posts