Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just bought a new phone which is not compactible with my old SIM card, how do I change or activate my new sim card keeping the same number and plan? Thanks
Password for self serve would not work, so I tried to reset password and the answer for my security question would not work. After a few attempts I locked myself out of the account getting message to contact public mobile
Bills February,March and AprilHello,Unfortuntaely, I do not get answer of messages which I send to private message. Now I have one additionl problem my card has been charged $29.90 in Febryary, March and April bill. While in the account it is showin...
Plan expired Mar 31 but shows 3.8 g out of 5 used btwn Apr 1 and 31??
Had to change credit cards.Made payment .Still no service??
Here is my issue:I installed my Sim Card 24 hours ago. It set up my account, took and processed my payment, my phone is unlocked and compatible, I am NOT porting a number - everything seemed to go without issue but NO ACTIVATION! I have rebooted th...
Hello, Today while on my phone I've been farting around on it and suddenly got this message. I suppose it's entirely possible for my carrier to send me this message regardless if my data is turned on or off, but I do find it weird that I got it while...
So, i paid my phone time at 6am.. still told me i didnt have enough funds. I emailed in, and was told to restart my phone.. i did.. now it's telling me i can not make calls (not even to my voicemail) because i dont have a long distance add on plan. M...
I activated 2 new SIM cards over the flash sale in store. I was told I'd get the 30 day credit within 72 hours and it's been 5 days but it still isn't in my account. However, I got the refer a friend credit already. Can someone help?
I just understood that my phpne number was registered by someone else's name in a store. And I have been receiving a phone call from a credit card company which is looking for that person. What's wrong??? What should I do???!!!
I tried to port my old phone number and it did not work, now I can not text or call.. I am trying to just switch back to a normal public mobile phone number but it says my request failed.. now I am stuck and apparently I need to wait 30 days to chang...
Suddenly my data isn't working. I have a 5 gb plan that renews on the 11th of each month and according to my phone and my account info have only used a bit over 1 gb. Are there any system issues right now? I'm in Belleville, Ontario.
If I choose a 90 day plan.. for example the a plan with 6 +1.5 Bonus GB/90 days does this mean I only get 7.5 GB for the enite 90 days or is it per month? Thanks
I purchased a pin and a message tells me that the pin has already been used
Hi, My wife and I both have iPhone 6 phones on public mobile, but the voicemail seems to be functioning differently between the two phones. Both phones are on the latest iOS and Public Mobile v35. We can both access our voicemail, but how we access...
I've been waiting 5 and half hours and still no activation is this normal
Hi ,I have the exact same problem .So terribly frustrating when u are not tech savvy .I. May need to return the phone actually .A mod gave me some info to feed into a steering but like u day u cannot get into it .What I will say is on you tube a man ...
I am currently able to make phone calls and text, but unable to receive them. Another problem is the fact that data can’t be used. I was previously using speak out. ( I am currently using iPhone 7, and I transferred my number from speak out)
Hello Community!I bought a new Umidigi A3Pro through Amazon last week. Unfortunately, when I am trying to use my mobile data, it is not working. There is a default APN settings that cannot be edited. The sim that I have inserted in Umidigi A3Pro was...
I can see that all lines and accounts are seperate. How do i pay for my daughter's account (so i can see usage) and still have it on my email? i use yahoo.ca email. Any advice for adding multiple family members with same email?
I added $8 200 mins Canada / US talk to my plan and 10 days text but it has not been added to my account. It also charged me $26 for some reason.
Have tried a dozen times already, across several browsers. Get this message every time ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Good Afternoon, How would anyone be able to check the porting progress? How would you be able to know if you ported your number properly? I tried porting my number from Vonage but it never asked for my account number.
Allô! J'ai un gros problème avec mon forfait a 180 pour 90 jours, il s'est renouvelé tout seul alors que je m'en vais dans deux semaines a l'étranger pendant deux mois. Je n'ai fait aucune manipulation, je ne l'ai pas renouveler et quand j'ai essayé ...
Good day, I referred 2 friends, during last month, for the 25 dollar referral credit. I did not get it. My friend did not get the credit either. I got the 1 dollar off auto pay reward. Who do I contact to get this resolved? It has been over 72 hours ...
I was wondering how successful have PM users been at recruiting their friends. Has anyone reached a bill statement of $0 purely on friend referrals? Have you been actively seeking individuals or have events occur per chance? I haven't had much luck...
I bought the SIM card about a week ago at a mall kiosk but did not have time to register it. I tried today and I keep getting "Invalid SIM" message.
I'm trying to update my data plan so that I can remember the day of the month that the plan resets on. However, the only option online is to update your data plan at the beginning of the next billing period. I ran through all my data this month speci...
we finally convinced my mother that public is the way to go. and that she wont really need customer service. we attempted to transfer number once the sim card was received but it would stall forver at a loading page and eventually says timed out or...
