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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activation failure- Oops something went wrong

HiI tried activating my sim card but after submitting the form I got error message stating "Oops something went wrong" I tried reactivating with same procedure but now sim card number shows invalid. How do I activate the sim now? I waited for few hou...

Slow LTE speeds

My plan has the 6GB LTE option but only getting ~ 3Mbps on speedtests. I popped in another Public Mobile sim in my phone immediately got 90Mbps. I switched my phone to only use 3G and now I get 20Mbps.But I'm paying for LTE. Anyone experience this? D...

Cannot create profile / server slow / cannot reset password, cannot change payment

I have 3 accounts, and for some reason this month my autopay did not get taken out on the 13th, and now both my kids lines are suspended. When i call in says I owe 12 dollars. I dont remember if i registred there numbers and also when i try to crea...

Resolved! Can’t call or text after payment went through

I made a payment with my MasterCard/debit for my monthly plan and everything went through except I never received a text message like I normally do and when I try to call local Canada wide numbers it says that long distance isn’t included in my plan ...

Resolved! How come when I call outside my city I hear the warning "long distance charges may apply"?

Hi all, I have gotten a plan with Public Mobile where there is unlimited Canada-wide calls. However, when I make a call outside my city to another part of Canada, I hear a recording that "long distance charges may apply"? What's up with this? Thanks...

Resolved! US roaming add on - AGAIN NOT WORKING !!!

very frustating, and I mean VERYYYYYY So, 10 hours before the expiration of my US roaming add on, while I am still in US, I went ahead and tried to renew the add on.At the time, the only available option was the $8 for 10 days of unlimited texting. I...

Roaming purchase bugged

Hello, I'll go into more details later but in summary, this morning I purchased a US roaming addon (US Roaming - Talk Text 250 Data 10-day for $20 plus tax) and it didn't work, after waiting and restarting my phone and everything. No calling, no data...

Plan cancelled even though I'm on autopay and have paid?

I'm a new user and I'm set up for autopay. The money has been paid from my credit card, and there's a balance on my account, but the data stats haven't been reset and my account page says my plan has been canceled. Do I have to do something in orde...

Can’t make calls or receive calls

Every time I make a call a recording is telling me that I don’t have an active account, but I do and am paying for it. I also can’t receive any calls. I can only send and receive text messages. Please help.

Fund is available but I can't make any call

My plan is $15. i set up auto pay. It has enough money on my account. But I can't make any call. It says you don't set up for long distance call. please give me any solution.

Resolved! Cant get into my account

Hello, I cannot access my public mobile because I have forgotten my user name and password. Email: xxxxxxx@gmail.comphone: 647-xxx-xxxxThank you. EDIT: personal info removed by Ndesai

Resolved! $10 one time credit from referral not applied?

Hello, I just ported my number from Koodo to Public Mobile and I used my friends phone number for a referral bonus, it has not been applied. I ensured that when I signed up I added his number... but nothing. Is there any way to go back and add this i...

Resolved! lost account Add email address for my second PM sim

I've been waiting for 3 days to activate my 2nd sim I paid for.I did not see any warnings about using the same email address for my second sim & now I'm paying for it. My second sim self serve is completely unaccessable & cannot be activated. I authe...

Resolved! Can not change plan

Change plan just gives me an error . Tried to change mine and my son’s .. thought it might be the amount in the account they both have 120 bucks . And they both have the same error. .. no where to call . What do I do ?

How to transfer a TELUS shared plan

SIM card puk code

Got AT&T locked phone. AT&T gave unlock code, but phone needs carrier SIM card puk code which is not on the card package anymore as shown on some posts.

Resolved! Sim card replacement

I bought a new phone. Need a micro sim now, not the nano sim I have. Could you send me a new sim card at no cost ? Thanks

Resolved! Signed up for 1gb for $30 plus 3gb

Hi! I signed up for the above plan and it now doesn't show the 3gb, and I have used the 1gb so no access to data. My partner has the same and it is still listed on their overview, but it mine.

transaction history not showing beyond page 1

Hello,I inquired about my transaction history the past 6 months but the page did not show beyond page 1... It showed page 2 underneath but when I clicked on "page 2" or the signs ">" or ">>" nothing happened at all, only page 1 was shown! Anyone had ...

My line was cutoff

Resolved! New phone

Can you get a new phone on a plan with public mobile?

Resolved! Help

Hi allI have a problem to login in to my account and I can’t check my activity ! How I can get the access code ? Thanks

Combat against spam. List of spammers.

First it was in person junk talk, then it's junk mail, then it's junk telegram, then it's junk telephone, then it's junk text or junk pager, then it's junk airtime on tv, then it's junk social media.. the list go on and on Today, I received one olde...

Drop Call

Drop calls exactly after 7 minutes three times this month so far.

Resolved! In what increments is data usage recorded—bytes, kilobytes, megabytes?

Howdy, all. I've spent a few hours scouring the Community site and Googling and have failed to find an answer on my own. My question is just as it is in the subject line, but to expand a bit for context and clarity, here's my situation: I'm consideri...

Resolved! Expired account

On auto pay yet noticed that my status indicates Account status Expired

Faulty SIM card?

Hello,I activated a new account. The account is in order, my old Koodo account says that I have left. However, I have a "No SIM" message on the phone. When I put a different Public Mobile SIM into the phone it works. When I put, what suspect is th...

Unable to recieve text messages after US Roaming Expires

Hoping someone can help as I've noticed this is a common issue. My roaming to the US expired today (I'm back in Canada now) but now I can't recieve any text messages. People are recieving what I send but I get nothing back. Any solutions to this pro...

Unable to log into account

I accidentally set up 2 phone numbers to one email and can now only access one phone number when i would like to access the other number so i can change it to the number i had with my previous provider. i have reset my password and stuff and still ca...

New phone, no service

I have bought a new phone. It is unlocked. It recognizes that it is Public Mobile Sim but it has no service. Network says Not Available, Phone not allowed. I have called Apple and they say is a carrier issued as there are no blocks on the phone. I ne...

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