Get Support
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 27 Bravos

Resolved! New Sim order difficulty

I have received an email that my wait is over and I can oder a Sim card now. But to begin with the proces when I put my email address it says it is not a valid email address. Contrary to this I received notification on the same email

Asadali by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Still not activate my service why?

HiI made the payment for my account $15 dollors.To activate my service for 10 days plan.Some one from pm told me it's talking time to activate my service 30 min or 1 hour But I still waiting , I can't make calls please let me know why ?Thank you.

kones by Great Citizen / Super Citoyen
  • 20 replies
  • 0 Bravos

Resolved! Unused data roll over?

I am thinking about switching to PM from wind mobile in vancouver BC.  After browsing the site i came up with a question which i couldnt find anywhere else, the fine print under the plans tab says that any leftover add-ons data and minutes will be ro...

mbilalbutt by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! what is your tax numbers?

what is your tax numbers? I've been charged the taxes all the time, so you must have the tax numbers. I can accpet that you don't have invoice for your clients, but at least give me your tax number.

Sherry by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Sim Card Expiration

Do Sim Card have any expiration if I didn't register it yet? 

TroyDaBes by Model Citizen / Citoyen Modèle
  • 3 replies
  • 0 Bravos

Switching to iphone from Android

I have an android and want to change to an iphone 4S. My existing SIM is too big for the iphone. Can I keep my number and info and get it onto a smaller SIM?

saharraza by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

I Keep getting texts from PM

"Public Mobile here. sorry, we dont offer text messaging outside of canada at this time." I'm not texting anyone outside of Canada... and usally when i get this message my call drops just before that.

joemob by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Help! Data not working even after APN set? [LGG2 D802]

I've set up the APN like the other posts have suggested but I still dont have data.Granted, I've just activated my Public mobile account a couple of hours ago but I can talk and text on it, which means everything should have transferred. I'm using an...

zetta_big by Good Citizen / Bon Citoyen
  • 44 replies
  • 0 Bravos

ACER Liquid Z220

I have an Acer Z220 and it wasn't found when I put in the MEI # ....will I be able to use it?

msender by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Love my new service

Gotta say guys, I absolutely love my PM service.I have had absolutely 0 network issues, only small issues like porting that were solved extremely quickly.The best part, are the rewards. I paid my account balance today, $23. Unreal. Puts a huge smile ...

burkely by Great Citizen / Super Citoyen
  • 35 replies
  • 9 Bravos

Resolved! Amazon firephone compatibility with Public

I just bought Amazon 32GB fire phone GSM.  Is it compatible with Public's network. Per Specs here are the compatiblity specs:UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz), Quad-band GSM/EDGE (850, 900, 1800, 1900 MHz), 9 bands of 4G-LTE (...

Mike2015 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Will my phone work?

PM has posted the following on the page Your Phone Might Not Work: "Remember our SIM cards are free, so the best way to find out if you’re ready for our network is to just order one and try it out." (I got this response when I entered the IMEI for my...

Luddite by Oracle
  • 10 replies
  • 0 Bravos

Is Cubot X15 work with our Network?

So I'm usually pretty tech savvy however my brain has failed me lol, I stumbled across this phone which and I'm not sure if it will work with our Network, so here is it's bands:Brand:2G: GSM 850/900/1800/1900MHz3G: WCDMA 900/1900/2100MHz4G: FDD-LTE B...

Moto X Play compatibility

I am looking to buy the new Moto X Play that was released today. I'm hoping to pick it up today, probably from Telus. I'm wondering if it will work with my Public Mobile account. I'm expecting to pay extra to unlock the phone but don't want to shell ...

Dmstephens by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

My new cellphone can not use the Public Mobile SIM card?

I bought a new cellphone in China, it can be used in the network of TDD-LTE:2600(B38)/1900/2400/2600(B41); FDD-LTE:1800/2100/2600; TD-SCDMA:1900/2010;WCDMA :900/2100; GSM 900/1800/1900, but i can not use my Public Mobile SIM card, I don't know my SIM...

muyusy by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos
Need Help? Let's chat.