[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Transfer Telephone Number
I have transferred my exisiting phone number from another provider over to Public Mobile today. How long should I wait to contact the old provider to cancel my plan/line there?
Account
I made my online account along time ago and forgot my password. I can't reset it because my ex wife changed my email password and logged out there for I had to create a whole new email address. I tried calling *611 to setup auto pay with my credit ca...
Resolved! How do I post a tip or advice to the other members of the community?
I don't have a question but want to share some advice on my switch over from Rogers and how I was easily able to sign up with PM. Where can I post that? TIA.
Resolved! 10 dollar credit and 2 dollars off a month for auto-pay, when will I see it on my bill :)
Pretty excited! Was with Rogers for 30 years and don't ever want to look back. Just wondering when I will see the referral credit of 10 bucks and my 2 off for auto pay?I left WOW Mobile who hooked me up but the first month was 25.00 plus taxes.TIA
Resolved! How does the community work?
Hey all, I just joined the community board- how do we earn back those $'s?
Resolved! What does Public Mobile want?
I received a phone call from 1-800-777-1888 and a woman named "Denise" said that Public Mobile is missing an information field on my application and they need it filled out. "Denise" is not clear as to what is needed and where to submit this informat...
Resolved! Cant update credit card for autopay
Im already signed up for autopay on and old credit card that is no longer in use. I cant see any way to update to my new card. It only gives the option to remove autopay. Ive done this and if I sign up for auto pay following it will automatically hav...
Resolved! Available phone number 807 area code
Are there available phone numbers for the area code 807. Specifically Kenora?
Resolved! hardware compatibility*
I recently purchased a "BLACKVIEW A60 PRO-DUAL SIM". I was told that it was compatible, for use in CANADA/MEXICO. When I placed my SIM card in, it showed up: TELUS and gave my phone number, but there is no network connection..Can you help me to solve...
Resolved! "Talk is not included in your current plan" message that is incorrect
I can't call certain numbers as I get that message, even although my account has: - 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextIt looks like local numbers are fine, but not long distance, even 1-800
Resolved! changing my number
I changed my number 2 days ago but now I want to change it again. My question is can I do it now or I have to wait for some time? If so, how long time do I have to wait?
Jethro 3G Model SC318v2 Incoming Calls go straight to Voice Mail Intermittently
We got this phone for my elderly mother and are having some issues with it. Jethro 3G Model SC318v2 It can call out without issue, but about 1/3 of the incoming calls go straight to voicemail without it even ringing. Do you have any suggestions or ti...
Sim card replacement
Cant get to register my new simcard ..Ive put it in the phone already and i still have the old one ...i get an error when i enter the sims number in the replacement page ..Never had any issues with PM ..
Payment refund
I was trying to change my plan and hit submit twice now there is 80$ in my account I want a refund for one charge. I tried reaching out to moderator but my information blanks out when I try to give it on the chat line. I dont want to continue the pl...
Subscriptions & Notifications
Hi,I can’t seem to locate an option in the Subscriptions & Notifications where I wish to be notified through an email when a PM service is affected across board for all users. Some examples below:Self-serve service down on certain days for maintenanc...
Auto Pay
Hi community, I have been on Auto Pay for years and years now. I checked my account today and it says my plan expired because the auto pay didn't work this time. I just paid by clicking 'Reactive Current Plan' but it still shows as EXPIRED. Does anyo...
Why my Refer-A- Friend Reward is not on available funds all the sudden?
Hello all, Any one have experience the Rewards is not showing on availabe funds, but I also checked with my friends, they are still using Public Moible...Please help!!
Payment
Can I pay for the phone from my bank account?
Sim Card
I just joined Public Mobile. Got 2 sim cards. One works in both phones and one doesn't. What do I do for defective sim?
$30 credit, why does my phone not work?!
Why does my phone not work after I have $30 credit? Initially I bought $20 credit and now I bought an extra $10. As this is not a plan I thought $20 was sufficient. Also i hope the recharge credit will start from today's date. Please reply asap as I ...
Resolved! Automatic top up
I got charged $10 this month and $5 last month for automatic top up. I started the plan only couples of months ago and this is surely not a charge for renewal. Also the SIM card is not inserted to any phone and there is no activity for usage and th...
Resolved! account suspended after no Autopay reward ($14 balance), still suspended after paying with voucher
I had a balance of $14 in my account and $15/month plan have been receiving the $2 reward for Autopay before payment is applied so I thought $14 + $2 = $16 would cover the $15 payment. However after the due date of Oct 24 I did not receive the Autopa...
Resolved! Extra bonus' for refering a friend
Is anyone aware of any extra bonus' for referring a friend, apart from the standard $1/month savings and friend getting $10 credit? I understand there was a promotion recently that the referrer (current PM client) would also get a $10 credit. Just...
Resolved! ID Requirements
Hi! I'm about to relocate to Canada (Alberta) from overseas. I've ordered my Public sim card - ready for my arrival soon. Will I need to provide ID to order a plan for myself?
Resolved! text message won't come through
I am trying to get a code from facebook messenger but text will not come through to phone. powered down, texted to it and from it all it good. any thoughts?
Resolved! auto pay rewards not applied
Hi, 2 months into using this network, first time on the community. just noticed on my credit card i'm getting charged 26 a month for the 30day play and not getting the 2$ taken off for my auto pay rewards. how to i fix this plz, the reward did not ap...
Added payment voucher
My phone did not reactivate! It's like my $ is stuck in there, usually I get a message saying that my phone has been reactivated & I am panicking because there is no one that I can call to make sure it is done!!!!
Resolved! Phone Network
Is 4g LTE CDMA or GSM?
Re: SIM not valid
hi my iphone is sim not valid help me please
Ignorant CSR/Mods?
I have my credit card registered for the $2 Auto Pay Credit but like most people on here I play it safe by manually toping up before the renewal. This message came in after the official announcement and after the official text. CSR/MODS of cell phone...
