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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1713 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30175 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41860 Views
  • 185 replies
  • 29 Bravos

Changing phone number

Hello, please I need accurate information about this. If I change my phone number my plan change too? Thanks

michangel by Great Neighbour / Super Voisin
  • 602 Views
  • 2 replies
  • 0 Bravos

Help

I need help! Network locked sim card inserted. I need the unlock pin. Thanks@CS_Agent 

Ai_21 by Great Neighbour / Super Voisin
  • 614 Views
  • 2 replies
  • 0 Bravos

iPhone 4 or 5 for voice and text?

Hey iPhone users, I'm an android guy, but am helping a friend replace her phone that was damaged by her son. Another friend is selling an iPhone 4 and 5 for reasonable prices. The friend who needs a phone is on a talk/text plan with PM (I'm her tech ...

youbme by Deputy Mayor / Adjoint au Maire
  • 1183 Views
  • 5 replies
  • 0 Bravos

Happy New Year!

May the New Year be full of great health, happiness, and prosperity. Happy New Year!

danielj by Town Hero / Héro de la Ville
  • 926 Views
  • 4 replies
  • 3 Bravos

Resolved! Account Status: Inactive/Inactif

Ok this is a new one to me I got a text about a friend leaving Public Mobile so rewards are less etcSo I logged into the account that "left" and it shows payment for $120 was processed on Dec 28 2017, but account status shows as Account Status: Inact...

kav2001c by Mayor / Maire
  • 2359 Views
  • 14 replies
  • 0 Bravos

US Roaming Add-ons / Bundle missing

As per subject... I cannot add any US Roaming addons to my account. It worked about 6 months ago.. so not sure why its MIA now (tried Chrome / Firefox on desktop). Anyone have this problem? @CS_AgentI notice I have a 1GB data add-on still on my accou...

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kevinf by Good Citizen / Bon Citoyen
  • 1563 Views
  • 7 replies
  • 0 Bravos

Rate of Data Usage

Hi everyone, I'm new to Public Mobile.  I just switched three phone accounts over, and I logged into my PM account to notice that it was already showing almost 6MB of cellular data usage.  This isn't much data, and I'm not really concerned; however, ...

Distinctly by Good Citizen / Bon Citoyen
  • 1482 Views
  • 8 replies
  • 0 Bravos

Can't text wife in US

Purchased US Roaming - 250 MB Data (10-day) for my wife who is traveling in the States and she is not receiving my texts. She has tried restarting phone, removing SIM, not really sure what else she can do. Any help appreciated.

Klr649 by Good Citizen / Bon Citoyen
  • 2005 Views
  • 21 replies
  • 0 Bravos

Re: Trouble logging into Self Serve

my account wont let me login, i keep resetting my email since i have forgotten the password but i am not recieving any emails, and my service was turned off, help  

satvirj by Great Neighbour / Super Voisin
  • 737 Views
  • 4 replies
  • 0 Bravos

Resolved! what plan is pm compet all other phone providers

what type of plans is pm the the best priceas i knowprovince wide talk for $18 a m, for 90 day planprovince wide talk & text a m, for $23 for 90 day planus talk rooming for $8 for 10 dayus talk & text rooming for $15 for 10 day not so good price comp...

Rabbi by Model Citizen / Citoyen Modèle
  • 1456 Views
  • 6 replies
  • 0 Bravos

Resetting Password

Hello All, We have forgotten our password ot our account it appears the password reset option does not work. We enter our e-mail address but no link is sent. We need to update payment information ASAP. Is there a reason the link is not working? Regar...

anardelli by Good Citizen / Bon Citoyen
  • 2106 Views
  • 11 replies
  • 0 Bravos

Resolved! Are mods available on new year's day?

Totally understandable if they're not, but I'm catching a flight back to Canada and there's something I'd like to get resolved before I land so I have cell service to get directions home.

sinovercos by Great Neighbour / Super Voisin
  • 1952 Views
  • 8 replies
  • 1 Bravos

My account has been locked

Hi,My account has been locked after failing to retry my password more than 3 times. How to resolve this issue?  Thanks

king601 by Great Neighbour / Super Voisin
  • 1360 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan change

I've changed plans yesterday. My online account says it's active but I can't call or text anyone & vice versa... I've restarted my phone twice and still nothing. Please help @CS_Agent

petionerik by Great Neighbour / Super Voisin
  • 1975 Views
  • 8 replies
  • 0 Bravos

Re: Stolen phone, need IMEI

Hello there, I was going through your conversation and as I have the same problem, my phone's got stolen and I was careless in noting down its IMEI number and now when I tried looking at the IMEI number through google dashboard, it doesnt displays it...

sofia by Great Neighbour / Super Voisin
  • 1365 Views
  • 8 replies
  • 0 Bravos

Issues porting from PM to Telus

Hello, I'm try to port my PM number to Telus.  When I provide the Telus rep with the account number shown on the PM My Account page in order to submit the request he;s getting an invalid account number.  What could the issue be? Regards,Dennis Sartor

Resolved! SIM card adapter

Hello,I am trying to use my Public Mobile SIM card with an older phone using the micro (not nano) format.I already tested the nano card with a newer phone and confirmed that it works.Yet in micro format, the SIM card is not being read by the older ph...

Resolved! canada long distance addon - roll over question

Hey, How many times will the Canada long distance addon minutes rollover to the next cycle? For instance, if minutes are never used for a year, will they rollover each cycle indefinately or is this a limited to their rollover times? ZM

zm by Great Neighbour / Super Voisin
  • 2179 Views
  • 7 replies
  • 1 Bravos

Putting a SIM in to an iPhone 4

Hello my boyfriend dropped his phone and needs to use an old unlocked iPhone 4 but when the SIM is put in that phone nothing happens just says no SIM anyone know how to fix this problem?  Thanks for your help 

Lynne by Great Citizen / Super Citoyen
  • 1844 Views
  • 16 replies
  • 0 Bravos

Setup Call Forwarding while overseas

I'm trying to setup call forwarding while overseas and it's not working because I don't think I have any service here.  It says SOS only.  Is there a way to set it up from abroad?

zeeden by Good Citizen / Bon Citoyen
  • 5004 Views
  • 15 replies
  • 0 Bravos

Problem with paying with American Express credit card?

I just joined Public Mobile and so far so good! I just had one issue while completing the payment, it seemed not to like our American Express credit card. Not sure if it's my card problem or Public Mobile's system. This card is used daily with no pro...

frenchonion by Good Citizen / Bon Citoyen
  • 2291 Views
  • 10 replies
  • 0 Bravos

249 Area code not working

Pretty simple Anyone with a provincial only calling plan having trouble calling the 249 area code. It’s a new one I guess, same area as 705. This is for anyone in Ontario. Apparently Telus has been giving out this area code for new numbers where I li...

Rockdaddy22 by Retired Oracle / Oracle Retraité
  • 6149 Views
  • 15 replies
  • 3 Bravos

Can't get an incoming call

I created a new number through you (not a port) and after 2 days incomming calls still don't work. All I get is a message stating that "The phone number is not assigned". I have removed the SIM, restarted the phone, nothing helps. Outgoing calls work...

dalehandy by Great Neighbour / Super Voisin
  • 643 Views
  • 1 replies
  • 0 Bravos

Local calls to a non-local numbee

Hello, My friend has a phone number from a different province but lives in my local area. For some reason when I try to call her I'm given a message saying I don't have a long distance plan. From my understanding, provided the recipient is in the sam...

Bregreb67 by Great Neighbour / Super Voisin
  • 1720 Views
  • 9 replies
  • 0 Bravos

Resolved! Few questions about changing plans

Hi, I'm on a  grandfathered plan (province calls, canada texts, 1gb data, 90 days, 90$) and have autopay (6$) and loyalty (3$) rewards currently.  Seems like PM is offering a very similar plan, but a bit better: province calls, international texts, 1...

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manelgm by Great Citizen / Super Citoyen
  • 1904 Views
  • 4 replies
  • 0 Bravos

Resolved! MMS coming from wrong phone number?

I've encountered a strange issue with MMSes on my current Public Mobile plan. Whenever someone sends an MMS, I receive it as a group message with the sender, myself, and my old phone number. My old number was with T-Mobile in the US, so it has no rel...

eternal by Great Neighbour / Super Voisin
  • 1892 Views
  • 4 replies
  • 0 Bravos
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