I got a problem about poring number. (Petro Canada --> public mobile)

[YunsooKwon]

Hello,

My new phone can call and text to my father and mom, but I can't receive any call from my father and mom.

And I got a message ,

"Public Mobile here: To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. You'll need to provide the correct Password or PIN from your previous service provider. Thanks."

Howerver, I don't know how to fix this problem. I already have visited the following.

If you need more information, send a message please.

[Acekiller]

it's a common glitch that PM refused to fix. The mods can help you no problem.

[YunsooKwon]

Okay, Thanks

I send a private message to Moderator_Team.

[NDesai]

@YunsooKwon You will need to send a private message to the Moderator_Team with the required information so they can request to port in your number. 

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)