change plan page doesn't work

[zmh1175]

Any1 got the same problem when changing the plan for exsiting customer?

the error message shows as below

"Sorry! We are having trouble with this page. Please try again later."

[Saray_O]

Hi @zmh1175, 

I'm sorry about that 😕

I think our website might be a bit overloaded right now. If after a while it still doesn't work, top up the funds and send me a private message with your phone number and the plan that you want and I will change it for you! 🙂 

[neilselden]

Hi,

I just tried changing my plan a couple of times and it worked without any issues.  Maybe I'm just lucky.

However, I did end up switching to the promo plan.  It will be nice to not have to watch data usage closely, and honestly, for $15, the long distance add-on is a complete bargain.

Keep trying!

Cheers,

Neil

[Grant_J]

Seems that the word just got out. Servers are getting slammed by all the people who were getting the same plan for $120/month postpaid. Just give it a bit of time and check back.

[neilselden]

Hi,

You are not the only one experiencing issues.  Saveral other people have mentioned this same problem.

The current working theory is that the servers are working at full capacity lately - perhaps due to increased demand to signup with PM... 

Don't give up!  If I were you, I would try periodically throughout the day.  

Hope this helps,

Neil