I had the same problem and got it resolved through Customer Agent on your Support Button in the App. The agent sent a ticket up to Finance and told them to look for a duplicate payment. They will credit your card within 10-15 days. I got my money back after 7 days
Did you switch plans and click on switch NOW and not on your NEXT RENEWAL date? If so then this is normal.
If not, you can contact a CS_Agent for a refund but the extra charge will remain in your account as credit if you click on switch plan in your Next Renewal date.
I am a new customer since yesterday, but public mobile charged me twice for 35 $ but for 2 different plans for the same number.
And nobody is answering my ticket?
@Mailman450 What is showing in the app under payment history? Are there 2 separate charges for different plans? Did you try and change plans after you signed up? Or are the 2 charges on your credit card under pending, in which case only one would eventually be processed. You can send support a direct message at the link below:
