Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have recently heard that Canadian mobile networks will soon be getting 5G. That means that those who are on 4G/LTE will be on the new 5G networks. Ultimately, this means that 3G customers will be upgraded to 4G/LTE. Does anyone have some more facts...
Hey,Looking for help please. I’m having trouble activating my sim. Every time I’ve put in my credit card details and selected to activate it just goes blank and says sorry that it can’t be done. I’ve tried multiple cards and it hasn’t worked. Has any...
Hello. Bought a Telus SIM card, your site is telling me that it is an invalid SIM.Does the SIM have to be a PM SIM?Thanks
I just activated my account, but cannot receive incoming call. I can make outgoing callAnyone can help?Thanks
Hi I'm a newbie here and just have set up my account & plan, now have to set APN? I don't know what this is, when do I change my sim card. I need help with the next steps.ThxD
@CS_Agent I got the 40$ a month plan, 5gigs of data, Canada wide calling as well as international texting but I can't send or receive text. My data and calling works but my texting does not. Please help!!!
Phone has worked flawlessly on network for a year. Around noon I had no signal but was in a poor coverage area.Went back into good coverage area restarted phone and saw error "SIM Card not provisioned". When I call my number from a land line it says...
I already PM'ed the mods, but while waiting for an answer, figured I'd ask here. I just got my SIM card and tried to activate online. I got through the various stages of the "wizard", entered my SIM card number, chose a new phone number, etc. On the ...
I'm in Montreal and been getting automated calls in Chinese. Last week got one from a local Montreal number. Yesterday it came from Ottawa. Both times it was a female voice. Not Chinese so don't know what it was about. Any one else getting Chinese...
Hi everyone. I need to travel to China in about two weeks and last time I was there PM has no cellphone signal for all time. I am hoping to set up an SMS automatical forward like I used to do when I was with Rogers to my wife's phone num...
Hi @CS_Agent I was called earlier as you were having trouble porting my number to 647 xxx xxxx old account no. from freedom mobile was 647 xxx xxxx (account no. Not phone number) Please help.
Hi there! I activated my service on Sept 30/2018 at London Drugs. On Sept 30/2018, Public Mobile had a promotion that gave the second month of service for free. I had a balance of $42.00 on my account but the amount has already been withdrawn from my...
I keep getting a text that saysMultimedia message is arrived. Recieved question mark (which is wrong use of English)with a downlad button. But when press the download button it says``currenly unavailable for download please try again later``I will k...
I am having issues with my phone not allowing me to edit the APN settings once I install a Public Mobile SIM card. With the sim card installed I have no option at all to change / edit the APN settings. With my old SIM card in there I am able to add /...
What does 30-day mean under the pricing. Does it just mean montly?
ive payed my balance this morning with a store coupon at 8 am it is now 3 pm i still have no **bleep** service my car needs emergency repairs i can not use my phone because public mobile is freezing my 26 $ in my account basically i'm paying for a se...
I’m new to public mobile.I have a 3 month prepaid plan including unlimited talk and text to North America.Today your telling me that my plan does not include talk.... I am unable to call anyone! The plan is prepaid, it’s about 1 month into the 3 mon...
I searched the Community and only saw that this was a Lab suggestion, but no indication that they'd been rolled out yet. Love the idea, so much easier than calling around to retailers to find out if they'll sell you a SIM without requiring in-store a...
Hi there. New to Public Mobile and i have a question about the port in. So here's my situation. I ported in a (587) number from Fido a week ago, and got the $40 data plan with a $25 referral credit. Fido called me back with a really good Winback offe...
I just got the 40$ plan, I've been a pm member for a while now, I never had this problem but my plan will not work. My old plan expired yesterday and I didn't get around to putting money into my account until today and when I selected my plan and ren...
Fido told me that you get charged if the call is not coming from the same area code as you?I want to be sure that I can accept calls and make calls to anywhere in canada at no charge.
Hi there,I receive incoming international calls on a regular basis and it appears on format as this: 1[country code][caller number]. the problem with format is that it doesn't recognise the contact I have saved in my phone since I have saved it as fo...
Hi all, I have a sim card and have answered all the information but when I go to submit payment it does not work. It says CC invalid. Yet I check my credit card on line and indead it has gone through with 0.00. No one to talk to getting very frustrat...
Spoiler I tried:-Resetting my phone-Removing and re-inserting the SIM card-Re-entering my APN settings-Declaring my phone stolen (suspending service) and reactivating it 5 minutes later My data plan is active.
My friend renewed his account last night, changed to a different plan and added a voucher. On his online account it says it is all paid for a month, it is active again. I don't understand why he isn't able to call or text anybody and no one can text ...
HelloI connot create self serve Account it say phone number invalid,i have this number last 3 years
I purchased 2 sim cards for 2 cellphones to be used by myself and wife. I made sure both phones were unlocked and compatible with your company. The cellphones both passed. I proceeded with the activation process with no activation. I purchased a $25....
I just purchased a Sim card from Public Mobile. The plan I want is ending in 2 days. Will I still get the promotional plan I want? @CS_Agent
I’m is the US and paid for talk and text add on but it’s not working? Can you please help?
Well..your all signed up and have found your way to the Community where great advice and help is always available..While here take some time to navigate yourself around..Use the features the site offers..especially the search feature..if your having ...
