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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Beware if using OpenSignal for a LTE speed test!

It used up 37.6 Mb of data to run the test. If you're on a low data plan, don't run it often! Well, at least I know I'm getting around 21.5 MB/s for a download speed in Windsor. About six times faster than Wind.

How do I reset my data

I maxed out my data this month and read online that if you pay before the auto pay date the data will reset. I just paid and now it says I have 120 dollars available but it didn't apply the payment and my data hasn't reset. Please let me know how to ...

hello i need help

i need help to reset my online access please because public mobile have block my online access can somebody from public mobile help me please

Resetting my pin but don't have access to old email.

i cant get into my online account at all and i need to change my payment

Is the network down?

Hello...I have been a PM customer for a long time and have had no problems till now...I woke up this morning to having no service available..my account is active..is the network down? Chris

Accidental payment made

Hello. I am hoping a moderator or company representative can help me with a retraction of an extra payment I made.I am traveling to the us and purchased the $15 dollar roam bundle. I added the funds to my account and the top up was added. I just need...

Moved - Long Distance

I recently moved from Calgary AB to Innisfail AB and people in my new current local area have to dial long distance to call. Can I change this without changing my number?

Login Disabled

Tried loggin in to make a payment which is due today. Keeps telling me that my login is disabled. Never had a problem before. Contacted a moderator but haven't heard back yet. Anybody else having problems loggin in?

Data issues

Pretty well giving up with the data, can you guys credit my account back the $50. I've already lost out on $20 changing to this data after following all PM instructions from checking first to changing apn. This is completely unacceptable, I've only b...

Forwarding my number to my wife's roaming phone.

My wife and I are going to Florida for a week, and I've purchased the US talk and text roam plan for my wife. My phone will not be used there. I'm wondering if I can set up call forwarding of my number to hers. Does this work while she's roaming? Is ...

Re: Need a replacement SIM card?

I lost the last phone. I need a new sim card for the next phone. I do not yet have the IEM or whatever quite yet but the phone is supposed to work with any company.

Travelling to The Edge of The Province, Any Issues?

Hi there, I'm located in Calgary, AB and will be heading to Empress, AB for work. Empress is right on the eastern edge of AB, will I have any issues with my province wide plan?Do I need to get any LD addons? Thanks,

Canada and US calling

Hi everyone,I would like to know if the long distance Canada & US add-ons can be used in the US as well? How does it work? I travel between Canada and the US quite often. I am planning on buying the 25$/90 days basic plan (with no local call, no text...

Resolved! Not getting all incoming calls

Question:Not getting calls 100% I think it's like 30% getting but 70% go to voice-mail and I don't have the voice mail notification or the voice-mail at all. Not the phone as I checked with other Sim . I cancelled my account at wind to come to you an...

Resolved! Advertising for Cookies Kids through private message?

This morning I got an email telling me I had a private message here. I did. It was some advertising for Cookies Kids! Like what the hell? Am I the only one who received this? Are we getting spam in our PM community inbox now?

Can Add-Ons be Purchased from Phone?

Hi,I'm considering moving one of my family phones to Public Mobile, but I'm trying to understand one thing, which I haven't seen explicitly addressed. Can an add-on be purchased via the phone/device, or must this be done via the website? In "How Can ...

Any way to keep a plan after number is ported out

Is there any way I can keep my plan with a new number after the current number is ported out? Right now I have a work phone using the $120/12GB plan that I pay and get reimbursed by work. They are going to switch to a Rogers business plan where they...

Resolved! Will the Google Pixel XL work with Public Mobile? The IMEI checker said it couldn't find my device.

Hello, this is my first post in this community. I just ordered a Public Mobile SIM card, and then I went to check my phone, which is a Google Pixel XL that was purchased directly from the Google Web store, on the IMEI checker you have on the main pag...

Resolved! Should I activate now or wait for new promo

I really want 40 dollars 4gb plan fall one I missed it last year any chances for getting the same promo again or signup for whatever public mobile offering now

Resolved! Out of country for 3 weeks

I m about to activate my sim if i am going to vacation is there a way to stop by service so I won't lose my service and days either someone said if I login and select lost phone then service goes in hibernation mode if I pu my service in hibernation ...

Resolved! Moving from one region to another within Ontario, can I keep the same phone number?

Hi, I will be moving from the 613 region to the 705 region in Ontario and since the package I have include's unlimited Ontario calling, can I keep the same phone number even if I'll be in a different phone region most of the time? Thank you,

Re: Adding Add On

I did the top up data add ons onto my plan and I am unable to see browse the internet on iPhon 6

Why wont my password reset?

Tried twice and I dont get the forgotten password email . . checked junk.

Resolved! Self serve can't log in

I really don't understand phone works, SIM good number works but can't log into my account

Need help to port Chatr number to Public Mobile

I activitated PM SIM yesterday 5pm with Port number and info. Up to today, I can't phone in or out and my Android cannot see the phone number yet. Try to do one more time from "My Account" -> "Add On" -> "Change phone number". The website says I ...

Uninstalled my whatsapp & non-stop error message

An hour ago, I activated my sim card and inserted into my phone. Right after I turned on my phone, I notice my whatsapp on my home screen disappeared and few seconds later the error message of "Unfortunately the process com.android.has has stopp...

Android Pay now online

Hi all,Has anyone tried Android Pay yet? I just added my cards but haven't had a chance to use it.

Just starting out, not having a good experience!

Can I just "rant"????So I installed my sim 5 days ago. I went online and did all the stuff, chose my plan, put in my CC information, then it said that the charges were declined. I tried to do it again, still, same thing happened.I checked my credit...

Resolved! Unable to login after activation

I went through the activation wizard, including the request to port my phone number, everything looked fine. Trying to log in fails. Forgot password fails. Trying to re-activate the same SIM fails. Trying to make a call fails saying that I have $0, e...

Wondering how 4GB/$40 per month folks are doing

Hi Everyone, I joined PM from Rogers back in October last year (my wife and daughter moved their numbers from Rogers to PM too). Over six months later, we're all still very happy with the service and it was the best move we've made in wireless servic...

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