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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! first time paying online

HelloThis is my first time paying online as the first month was done in store, so please bare with me. My account says that I have $40 in available funds to use. My account is due to be renewed on the 16th and the plan will cost $35. Will I need to...

Pin invalid

We signed up yesterday and my husbands SIM card says invalid. We tried mine in his phone and it works. Not sure what to do

data not working

i put my sim card in my new phone all working good but data is not working it reads the sim card as telus but the net work is on public mobile 3g and i can not change the apn. i have tried all the troubleshooting. i have read ..

Resolved! Using a new SIM card

Hello.My son lost his Iphone6. I have an old Iphone 5s which I can give him. Since he will need a new SIM card I am wondering if I can use a SIM card from another company or if I absolutely need a Public Mobile SIM card? Also, once we get the new SIM...

Resolved! Call Forwarding

Hello, Does the $10 basic plan include call forwarding? And if so, if I forward the calls from that phone to a landline, are the public mobile plan’s minutes used or the landline’s minutes?

Resolved! Outage

My phone and my sons phone not working at all and have plans on them not close to expiration or anything

PIN

When signing up for PM at London Drugs I was asked to choose a four digit PIN. Soon after I got a text from PM giving me another PIN. What are these PINs for? They didn't work when I set up my online account the next day.

Don't receive the referral credit in the account

Hello Eveyone, I have a question regarding the promotion in December last year that when you referred a friend and both get $25 of credit. I switched to Public Mobile on Dec 11th 2018 when my friend refered me and one week later I referred another fr...

Resolved! Can get a discount on your monthly bill if you have enough bravos ?

Resolved! my daughter did not get her free 30 day activation

my daughter signed up at Wal-Mart and was suppose to her service free 30 days. I had to pay for the first month. please help.

Need a puk code ....please help

Resolved! Can't use my old number

I never seen a place to test my current number before ordering the sim card and paying my $10 now it tells me "We were unable to transfer the phone number you entered" I cannot change my number so does this mean Public mobile is not for me?

Resolved! phone says no service

phone says no service yet logging into the account says that there is an active plan with call, text and data. Tried resetting phone and testing settings. still doesnt work. phone number matches and name and address matches

Transferring my old number

I tried to transfer my old number from kodoo, but when I typed the number to see its eligibility public mobile said its not eligible. Any thoughts of what to do next? Thank you!

Re: 1 week with No Talk/ Data service and counting...

Can you get planhave money on it 778xxxxx Jaysonbuysse my name want free calling free texting month and some data thank you need module person don’t no what I’m dojng

what does Account status Expired mean in my situation?

I planned to cancel my account and stopped the auto payment for my plan about a week ago but I changed my mind and decided to keep it in the last day of payment due date which is today. So I enabled the auto payment again today but in the Overview p...

Resolved! Long Distance...?

Hello, while calling a number from Sarnia, ON (226 - 886), I got a message from PM before dialing out and I didn't catch it all just something to do with "Long Distance charges" and I'm not sure what to make of it. I'm paying for unlimited provincial...

Resolved! US Roaming - Unlimited Text (10-day)

I have a 1Gb LTE data plan and need an add-on to receive some messages here in Canada, but the only one appearing to me is US Roaming - Unlimited Text (10-day).Would it also work in Canada?

1 week with No Talk/ Data service and counting...

Does anyone know how I can submit a formal complaint?I haven't had service for an entire week; no talk, no text, no data. My account is paid up until mid February. I cannot login to my account. When I try to login, it says its been disabled.I PM'd th...

Price went up?

Hi all. I have the 18gb + 1.5 plan and my wife has the 3gb over 3 months. We had this same plan before but we are paying $30 extra for the 3 months. Why are we paying more than before for the same plan if there were no changes made?

Resolved! $10 plan

does $10 plan include incoming call free?

whats it take to get an answer?

hello....was on a $40 plan....want to switch to a $30 plan....money has been in my account for weeks....have had no phone...wtf?...anybody alive out there?

Arrival of Public Sim

I had purchased an another PUBLIC SIM and it has been already been 11 days that it has been shipped but the SIM has not arrived yet to my home.All my addresses and ZIP Codes are correct but the SIM is not here yet. All it has said is "Your order is o...

Another Person has the same number as mine

Hey, there so I just purchased my sim card from an authorized public mobile. The thing is the number that he gave me goes to another person. The reason why I know this is because my son tried calling me and it went to another person which seemed a bi...

Ported to PM, but only text works so far

At about 20:00 on 2019-01-10 we ported a pre-paid Speakout number to PM. We could immediatley call out and text out. I know it can take an hour or two for a port to get registered, but now about 9 hours later when trying to call that number we get im...

Can't receive text messages after returning to Canada

Folks looking for help here .Yesterday after I got a text saying my usa add on had expired ..I stopped recieving text messages ..but I can send them and people see them ...but I can't see their reply ...email and data still work .Can someone help me ...

Can't make calls when I come back from Asia, Always respond with "Your Plan Do Not Have Int'l call"

Hi, I used my phone in Asia in a trip for a week, just come back today, when someone call me locally, they hit my Voice mail and my phone didn't ring, also, when I tried to make calls, it always said, "I don't have International calling", wondering i...

Resolved! Incoming placed calls to my number are getting considered as long distance

When my friends (which are all local), call my cell phone number it tells them that my number is long distance. We are all in the same metro vancouver area.

Resolved! Can I purchase and use any of the US Roaming Addons if my plan has no talk, no text and/or no data?

Hi PM Community, I'm traveling to Maui in the next 2 weeks and I wanted to use PM, because it's the cheapest rate for the 2 weeks I will be away. I already purchased a SIM. My question is if I activate it and choose a No Talk, No Text, No Data plan, ...

Made a payment...still no service

Super frustrated at this point...didn't have minutes for just over two months on my phone...but my dissconect date was Jan 28th...put minutes successfully on my phone yesterday or the day before...and it took my money...and shows I still have a $13 b...

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