Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Had to do a factory reset and no longer have Public Mobile APN. ONLY TELUS and KOODO!There is no way to add another APN manually. Android 8.1. Before update adding or modifying the APN was possible. Help pls.
Hi,I recently switched from Telus to Public mobile. While signin up with Public mobile, I used an email address that is different from the one I had with Telus.Now, after my phone is switched over to Public, I want to change the email I have with Pub...
Hello I am still being overcharged for texts doubled and once tripled(no i have not gone over the 160 character limit) and about eight or ten charges for imessages so far mods have done nothing to resolve this issue in over thee weeks is there any se...
Hey All, I bought a SIM with the intention of porting my number from TELUS. I went through the entire activation process, including entering my credit card details and submitting, whereafter I got an error that said "oops". The PM SIM now reads as in...
I got some credits to my account in the first few days of starting PM. Am not complaining, but would like to know how it came about and what do I need to do to keep it coming.Would also like to know how I can get my bill down to 0 please.Thanks
@CS_Agent not sure how this works here, but I signed up before the december 31 promotion ended, the first month was suppose to be free. I do not see the credits for the first month, I paid on the 28 december and at the kiosk was asked to contact sup...
Current plan will expire in early March. If I suspend my account (for 30 days) whilst out of Canada, does the next autopay date change ? Does rewards status change ? Thanks in advance.
Hey is it possible if I can get a proper phone bill statement. I need it for verification of identity. Thanks!
I just referred my friend to start using PM but she can't seem to port her number from Bell. Her bell number was not active when she activated PM. Once she got it active, she's unable to port her number. I got a voicemail from PM saying she needs to ...
Just wondering if I have certain amount $$ in Credits available then how can I use those available credits ? Along with this, If I change the plan after 30 days, does it effect to my available credits ? What happens If I don't recharge my plan righ...
I have not been able to make or receive phone calls for 3 days now even though my account is paid up until February. When I try to login to my account on the public mobile website it says my login has been disabled and to visit the community page for...
I signed up for the $10 for 30 days- 50 minutes. Will I be still able to receive incoming calls if my 50 minutes gets exhausted in that month?
In the 10.00$ plan, are network acess fee, 911 fee and taxes included . IS 10.OO TOTAL COST OF THE PLAN
I bought a new sim card for my phone today, my old phone took nano and my new one takes micro. however when I go into the section to change sim card it gives me the following error message."Sorry, the sim card is invalid or already in use. please try...
Hello,I'm going to Australia for a month or so. I'd like to get a new sim card with a plan for over there.My question is: When I switch back to my old SIM, will I keep the # and plan I previously had?If not, what are my options? thx a lot
I purchased a $48 payment card from Walmart , and got a 12 digit pin.But the payment card is not getting added onto the account , neither via *611 nor via online. Can you please recommend what can be done
Hey, I made an account and entered all the information to start a new plan with a new sim card, entered in the porting information and entered my visa information. When I clicked process it buffered for a couple min then said something went wrong, I...
The U.S. Roaming talk add on I purchased expired and now I am not seeing an option to purchase the add on again. Is there some kind of limit to how many times it can be bought?
Hi, I would like to transfer my old number from Public Mobile to Chatr. Chatr called me and said it not possible because my Public Mobile number is not active. Since, I don't want to pay for a month to activate my Public Mobile number. There is any w...
Below is a screenshot of my transaction history.I recently switched my plan and it was supposed to just automatically switch on my AutoRenew date. However, I was charge twice on my credit card on Dec 20.Can anyone explain how the 'Credit' and 'Debit'...
Hello, my plan entails the following:- 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Textbut whenever i make a call this is what i hear on the receiving end: " sorry we cannot complete your call you dont have a active long di...
I moved my Public Mobile Sim card from my old phone to a new Asus Zenfone max Plus (M1). However, I am not receiving any phone service and not able to connect. WIFI does work. The SIM card toggles on and off and is unavailable. The PM SIM card works...
I signed up for a Black Friday promotion that said I got $10 off my monthly bill for months 2-7 of a new account. The offer ended on Dec. 2nd and all customers were then given credit towards their next bill on December 3rd. I assumed the next five ...
Our household has 4 Public mobile accounts. We're not been recieving any monthly refer a friend discount.
Was at Walmart in Point Clare QC. Wasn't the usual location I go to. I was buying a payment voucher for my mom. I come to learn that not all locations carry vouchers. I would think if one Walmart carries it then all should. I know it's not a big issu...
I created my plan on Dec 2. PM offered a $60 credit for new accounts and gave me my initial $10 on Dec 3. There was supposed to be additional $10 credits for the next 5 months each time I auto-renewed. I have not received my January credit. How d...
Just wondering when my number will get deactivated if I don't renew my plan after 30 days?
What is the minimum readymade Plan I do need to activate Autopay discount ($2 discount/month) ?
I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?
I tried to transfer from Chatr to Public Mobile porting my number. After filling the informtaion when I activated public mobile, I can call other people using PM sim card. The ported number even shows on other people's phone. However, when other peop...
