Sign in to network Public Mobile error message and no data access

[bellusha21]

please help I am not able to get the mobile data, I am getting the error bellow The network that you’re trying to join has security issues. For example, the login page might not belong to the organisation shown. CONTINUE ANYWAY VIA BROWSER VIEW CERTIFICATE

[mcpepper]

Yes this helped alot. It didn't update data usage for some reason thank-you 

[softech]

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@mcpepper wrote:

Im having the same issue. I have lots of data left tho. 

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@mcpepper   just check again on your My Account to see if you really have data left.   The current My Account site has some cache problem and you could be seeing old cached info. 

Please login My Account again using incognito mode and see how much data left, and click the refresh spinner once as well under the usage section

https://selfserve.publicmobile.ca/en/account/overview

If you really see data left, check if you have set a data limit on your phone.  It could also be you reached the data limit you set on the phone and your phone stopped the data access

[mcpepper]

Im having the same issue. I have lots of data left tho. 

[Anonymous]

 @Schroeder : What are you asking? What problem are you having? If you might have a language thing then use Google Translate and copy/paste the English (or French) result in a reply.

Click on Get Started up top to follow along with how to go about becoming a customer if that's the question.

[esjliv]

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@Schroeder wrote:

how can we do to get the notification 

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@Schroeder what do you mean notification - what type?

Community notifications?

Go into your profile and look at the notifications settings that you can receive (or do not want to receive)

Do you mean the porting text notification?

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you missed the 90 minute window, contact the Moderators to resend you the text.

Two ways to reach Moderators, found here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[Schroeder]

how can we do to get the notification 

[esjliv]

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@Schroeder wrote:

Hello, this cell phone has not been requested and it has not been stolen, please activate my line. Thank you 

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Hello @Schroeder  - did you just activate a Public Mobile SIM card?

Or have you already been a customer and just lost service?

Is your account showing ACTIVE on your Self Serve? https://selfserve.publicmobile.ca

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

[Schroeder]

Hello, this cell phone has not been requested and it has not been stolen, please activate my line. Thank you 

[GR]

@bellusha21  log in to your account to see how much data you have left! 

[computergeek541 · Accepted solution]

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@bellusha21 wrote:
please help I am not able to get the mobile data, I am getting the error bellow The network that you’re trying to join has security issues. For example, the login page might not belong to the organisation shown. CONTINUE ANYWAY VIA BROWSER VIEW CERTIFICATE

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@GR's suggestion to check how much data you have left is a good one.  If nothing is how within the data and add-ons sections of the first page of your self-serve account, you have ran out.  The Sign into Network error messge happens to be the exact message that shows on many phones if you are out of data.

[bellusha21]

I am using a Pixel 3 XL

[bellusha21]

Is there a page I can look at, to see how much data consumed

[totalUser]

Which phone are you using?

[GR]

@bellusha21  log in to your self serve account and check to see if you still have data! If you don't see it in your add ons it means you have none left!