Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
why is 611 saying I owe double the amount I just paid. I had to stop my auto payments don't trust Public Mobile
My email for self serve was deactivated and I have been trying for some time to get the email changed but I never seem to get contacted. is there a direct number we can call or a easier way to speak to an agent besides submit a ticket and hope that w...
why wont my public mobile account take my new credit card? its the same card same card number i have always used just a new expiry date n cvv number. its acatvated also.. also can i use 1 credit card for more then 1 public mobile accoount?
I cannot receive picture messages from networks other than Public Mobile. Data is on; APN is correct; swapped SIM cards; tried another phone....even upgraded my plan, but the problem still persists.
Honestly what's with the site, account page) ALWAYS being "down for maintenance"?? I feel this happens so regularly and it's not like I'm really noticing any significant changes to warrant this constantly inconveniencing me.
I received a message last month saying that I would begin to receive a loyalty reward with my August payment. Where is my loyalty reward?
When I enter my password to sign in it loads a "this page is down or unavailable for maintenance. Click below to go to my acc page." Both links don't work... is this scheduled maintenance? I only need to change my payment info for my plan.
I can't seem to log in to my self serve account, I pass authentication but it gives me a 404 error. For a couple of weeks now I have also not been able to get to the add-ons page of my account.
Some observations regarding U.S. roaming. 1. Not being able to buy a second 1GB bucket is stupid.2. T-Mobile really sucks.
I can't use my phone as it fell in some water and I want to check my voice mail. Can I check my voice mail by calling my number with another phone? If so how? Also if I want to get another phone how can I find out if my new phone is compatible wit...
Can I transfer my current phone line with a new number to a family member and keep my current phone number for myself?
I had asked the system to change my plan automatically today on renewal date. It shows it will change today but has not happened yet. When will the plan change?
My SIM card is locked & I don't know the code????
I cannot make or receive phone calls, and was getting a message that I haven’t paid my bill. Looking at my account online, my plan is active and I paid my bill (also autopay is active). Please help? Thank you.
I pay every month automatically on the 17th of each month. Is it possible for me to change that date to and earlier date in the month?
Cannot receive FB verification text. all other verification and normal texts work
Hello. My plan resides in Ontario and includes unlimited International Text. Can someone confirm if this means I am able to text when I'm travelling within the US? Also, are there any options available to have text, calling and/or data in Portugal an...
Hello,looking for some help porting my 905 number from Koodo. Is there someone I can contact directly?
I purchased a roaming package for travel to the US but I can't make an outgoing call. I dial the number (including to voicemail) and nothing happens. I have restarted my phone, etc.
Hello,While I've been getting texts saying they've taken $5 off every 30 days for referral, I haven't seen a $5 credit since? All my referrals are only getting $1 off each month.Thanks!
I am trying to purchase the US Roam-Talk Txt 250 Data(10d) Add-on. I have added the money to my account but I keep receiving the error message 'Oops! Something went wrong, please try again later.'.
I need to have my phone number imparted from Freedom Mobile to Public Mobile
I got a call from unknown numbers and as usual did not pick it up.Call ended up in voice mail. Issue is I did NOT access my voice mail at all (not through mobile nor landline) but PM shows like I did. WHAT is going on? My phone shows that I called vm...
Hello,My son and my wife both have accounts with Public Mobile. However, the email address for my wife's account appears to be linked to my son's number - text messages to validate a password change usually end up on his phone, and they codes are ac...
im still on the old rewards system but it seems that i can not find anywhere to login in to check my rewards. Where is everyone finding info on there rewards (the old rewards system).
Sure, you guys changed the website, great, but why did you remove features? Why did you permanently save my payment method and I can no longer remove that method? this jeopardizes my personal security, cause now anyone can just hop on and do as they ...
Hi There I would like to use my name as my Caller ID so that the people that I call can see my name with or without my number instead of just my number. Does Public Mobile provide this option? Meardey Kim
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