Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am BYOD and picked a plan and paid thru Visa but PM will not activate. @Geoffdawe
Hi,I have an account with Bell that has two numbers tied to it - Cell 1 (primary) and Cell 2 (secondary) - Cell 2 on this account requires a physical sim - whereas Cell 1 uses an Esim.I've signed up both accounts to use Public Mobile - though have to...
Hi,Wondering if I can add a second phone to my account with which I already have purchased a SIM from a local Telus Kiosk several months ago.jimi
Yesterday morning I was a Bell Mobility corporate account subscriber. I change it to a personal account. Then I yesterday afternoon I signed on to Public Mobile requesting an estimate card, and asked that my phone number be transferred from Bell to P...
Hi y’all. I guess this is more of a comment, as opposed to a question. My husband’s cell plan is with the big (monopoly) company and almost decided to go with Public Mobile, just like his smart wife! We went to a kiosk in the mall the day before yest...
I have heard rumors that Telus is starting to favor PM over Koodo. Any chance we might see wifi calling make it's way here?
For the last 30 mins, phone has been on SOS only aka no service. My bill has been paid, I reset my device, and went to airplane mode as well. This is the second issue I've had with Public Mobile in three months. Would love help with this ASAP, as I w...
It's been 3 business days since I ordered my SIM Card directly from Public Mobile using the App 'Shop SIM Card' Section.After Purchase was complete, it said my new SIM Card would be delovered in two business days.. I ordered on Friday and it's now We...
You deducted payment but account is not activated
I just recently changed from the $39 plan to the $45 5G plan and can’t make or receive calls. When I answer a call it drops immediately and when I try to make a call it says call failed. I’ve tried to submit a ticket and it shows an error. Does anyo...
I bought a new sim card, i already paid for a plan but i'm not able to activate it. It keeps taking me to the same page (login page). what can i do for refund or for fixing the problem? THank You
I’m interested in getting 2-3 different lines on my phone with ESIM. I’d like my personal line and a business line with a separate number. What’s the best way to do this? Should I do separate accounts? Or can I run two lines on one account?
Having trouble trying to sign up for a new subscription ($50 US-Canada) and e-sim, but cannot get past the payment form as it requires a Canadian postal code, but I’m a US citizen with a 5digit zipcode for my payment. Am I unable to sign up for this ...
I just switched over to 5G US-CAD plan. Data speed haven't improved much, only uploading shows a little better but downloading is still around 50-75Mbps. How is the experience of others?
I am new customer just transfer my number to public mobile on Aug 16. I get double charge to my credit card. The first charge showed that my service was on hold asking to pay again to resume the service. After paying again, the service resumedShould...
How do I access my account to update my payment method?
How long will the $40 plan be available for?
My account is locked I can’t get in anymore
I bought a SIM card and it's already used
I was charged twice this month. How do I get my money back?
Hello Customer Support!I have been a customer of Public Mobile for around 5+ years now and hope to continue its services! I love the constant promotions and plans available for customers. I am currently on a plan from a promotion that no longer exist...
I'm looking at the $15 plan. I compared it to the Lucky $15 plan and the Freedom $99 plan, but what's drawing me towards Public is the rewards system. How does it work?
i have lost my Sim recently but i still pay for it i have already buy a new sim and they said i have to ask customer to my new sim card that i buy which is not activate yet
Hi I have been getting double billed since November can anyone help? Is has been recommended to file a claim with CRTC
Hello-I have 2.7 GB Bonus data , yet every time I attempt to use data I am unable to....I am not particularly computer savvy so I don't know what I am doing wrong.....
Hi, who can I speak to that is a real person that work as a customer support?
I have just subscribed for a plan and tried scanning the QR code provided twice, but the message I got was “unable to activate eSIM, try again or contact carrier”.
I was a public customer for a long time but briefly went to Telus. Trying to port my number back I think it crashed mid-way through and when I tried to get Public Customer service ticket I'm getting an error XXX. I have no service after more than 5...
I did unsubscribe the plan last month in July My billing cycle for last month ends on Aug 1st. But it renewed the plan to this August month also and charged to my credit card. Greatly appreciated for help.
Text message from "5169" Public mobile texted me saying my subscription has been put on hold due to an unresolved issue with my payment, but money has recently been taken from my bank account from publicmobile like usual. What is going on?
