Community

No account set-up

It says payment was processed but account was not set up. What do I do now? 

sim 1 not provisioned

i ported out from my telus plan to publicmobile, but nothing has worked as of yet.it gives me sim1 not provisioned, can't make calls, or have any data.I got the you're all set email at 8:30pm 

Anyone else unable to get their esim?

I am coming from Koodo and have been frustrated trying to change to public mobile and transferring my number over. First my subscription activation failed, so I had an agent help activate my account. Now I am supposed to be able to acquire the e-sim,...

Failed to activate.

It said my payment was processed and to submit a ticket and go to Community to await a response. How does that work?

How long is the 40 gb for $34?

Ive been trying for hours to login to my account to change subscriptions

$34 40GB 5G speed plan

I highly recommend Public Mobile can do it and make an announcement in the community forum and social media.  For the people that signed up $34 20GB 5 Speed plan a few days early before Black Friday, those subscribers can automatically upgraded to $3...

How to switch my account if I have more than one?

Any logout button or I need to clear the cookies?

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Activation failed

Please help me. Activation failed and "contact agent" message keeps showing on the app 

$34 for 40G offer disappeared

Finally I go to the change page but the offer disappeared!

US Data

Hijust switch to can-us data plan.got the 5G in the US but unable to use internet Any thought

Anyone able to use the self serve portal today?

Either never loads, or partially loads or when I get lucky, fully loads. Then you try to add and add-on and says you there is no valid payment - even though it charges my CC on a regular basis. So I add my card info again and it saves it but the shop...

No network. SOS only

I switched to public mobile yesterday and it was working. However today, I only see SOS. I tried all the trouble shooting instructions on the website and nothing is working. I also tried to create a ticket multiple but the website won’t load.  Anothe...

subscription not activated

I'm in the process of setting up my new account. I am trying to port my number from my Telus prepaid account. But I'm stuck on step 6. It says "Subscription not activated" whenever I log into the app. I have a physical Public sim card which I haven't...

Had trouble log into my account

Hi,I had trouble to log into my account and update my email address. Is there any people can talk to customer or in store service. 

Porting from Koodo

We got stuck on the last step when creating our new account. Trying to port a number from Koodo prepaid. 

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Stuck on "Checking session" when logging into portal

Hello PM Community,I am a legacy PM user and am having difficulty logging to PM self serve portal.  I am able to log in with my credentials, but then it gets stuck on "checking session" and loads forever without resolving. Would appreciate any help!T...

U.S. roaming calls not working

Nov 6 I bought the $30 U.S. roaming plan for talk, text and data.  Before leaving Canada I upgraded from 3G to 4 G. Roaming Text and data were fine but any calls would immediately drop.  I tried calling local numbers I tried numbers back in Canada, I...

As I moved from Kudo, my cell phone number suddenly changed..

@CS_Agent Hi! I just joined the public mobile today but I found that my cell phone number suddenly changed.I need to use the same phone number before.Can I get the help from CS team? Thanks.

Still can't login to activate to $34 40GB 5G plan.

It has been over 4 hours. Still can't login. A few times I've been able to get started logging in, but eventually it give some error message and dies, and I have to start over again. Same thing I guess I said three hours ago, but I assume they will l...

Login never logs in

I'm trying to make a payment, but when I login, entering my correct username and password, and providing the correct 2FA code, it then lags on the next screen with the spinning thing, sometimes saying "Checking Session", finally ending with a black s...

Transfer number from CTExcel to PM

In the transfering  number processing, the previous service provider CTExcel is not on the list. And CTExcel only provided the PIN for transfering instead of account number.  I tried to contact the CS_agent by private message, but no one responded my...

Cannot Login Account

Tried for 30 mins and cannot login my account still

Can I cancel my subscribe and get my money back?

Can I cancel my subscribe and get my money back? Because I did not receive my SIM card for 10 days, I am losingmy patience. 

Upgrading Plan

I cannot get into my account to upgrade my plan.  I get into the first page where It says Welcome with my name.  But when i try to add a plan it asks me to register.  I have been with public mobile for a few years.