Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Automatic Pay

I recently upgraded my credit card to a new. I want to add the new one to my account but every time i try it tells me it won’t accept it. I’m using the same bank as i did before. the bank told me it should work. I’m confused on what to do

Rewards

Hello,I connected one of my family members to the public mobile via my code more than one year ago and today I find out I haven’t received any rewards for that. What should I do now?My family member name: xxxxxthank youMaryamedit by mimmo

Resolved! Cell signal very weak or no signal on and off all day today

Yes, my husband and I are both PM users and we have both noticed on our two separate devices that our cell signal (which is usually three bars where we are located in Ontario Canada) has been fluctuating from one bar to no signal on and off all day. ...

Resolved! International texting and calling

Hello,My parents are away in Europe and are Public mobile users. I too am a Public Mobile user and am in Canada.Before they left Canada, I made sure to purchase my parents extra international long distance minutes 600. There plan also covers internat...

Resolved! traveling

Hi. I am traveling soon and want to suspend my plan for 70 days? can someone please advice me how I can do it? Where should i go in My account and what to press? Like step by step

Regarding Add-Ons purchased

Hello all,I have paid for 15$ for Data Add-Ons for In Canada-1GB. But The service isn’t working. I don’t know what to do. Can anyone help me giving the solution please? I also don’t know how to contact customer service agent on call! Thank you all!

Switching my phone over

Hi there, I recently signed up with public mobile, my phone that I had with MTS the screen is broken to the point that I can’t use it any more, I had a second phone that I connected with public mobile, now some calls come to my second phone and some ...

Resolved! Travelling and Voicemail Password Locked

I am currently travelling outside of Canada and am connecting to my voicemail remotely. 1. Dial into my account2. Press * when voicemail answers3. Enter the correct password when prompted4. System says "incorrect password"5. Repeat 3&4 until it says ...

Resolved! Please help

I cannot remember the answer to the secret questionPlease help to unlock my account

Resolved! Got a new Iphone has an Android before

I used to have an Android phone with a Windows Computer. I would us Microsoft Phone link all the time to send texts and to copy and paste to my phone (send pictures to text messages. But phone link does not support the Iphone. I have been searching f...

No Service

I noticed this morning that my phone has no service.

Resolved! Trying to update plan double charge

I talked to a representative a couple of weeks ago because I noticed that the $50 plan had gone from a 8GB to 10 GB and my plan had not been updated. So she told me I had to update it myself to get the 10 and my renewal date is tomorrow. So I tried t...

Can't receive calls or call out

Hi, I have been trouble shooting this for over 2 weeks. If anyone calls me it goes straight to voicemail. I cannot call out, it just says call failed. Once in 15 times it works. I went back to the dealer that set me all up. They could call my pho...

Resolved! Question about renewing my plan

Hi, since I'm not in Canada currently, I didn't top up my plan for two months, and now my plan is expired. If I don't top up my plan by 2nd August my account will be deactivated. I will be back to Canada in September. My question is: if I top up my p...

Resolved! Talking to a Human

I have an issue. So an autopayment bounced and now my phone isn't working. My bank won't grant me access to my account without verification, which is a phone call or text. My phone won't receive either of those. So I can't pay my bill to get my phone...

Resolved! Forward a specific number to another number

Hello, I have an interesting case whereby my condo won't allow two numbers to be registered in our directory. I want to be able to forward to buzzer call to another number (my roomate) if i am unreachable. I only want this one phone number being rece...

Resolved! Applying Refer-a-Friend rewards after activation

I signed up my spouse and activated her SIM but neglected to use my Refer-a-Friend code. How can I get it applied after the fact?

Resolved! I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code

I failed to click the add button during setup on 12MONTHS2GB promo and freind referral code. Can that be manually done afterwards?

Resolved! new simcard

HelloI ordered new simcard 11 days ago but I didn't receive it yethow can you help me?

Resolved! New mobile number

How do I check if a specific number is available to use?

Resolved! Double charge on my credit card

There has been 2 payments taken out of my credit card on June 20th . One is $28.25. Other one $25.99. My credit card was in good standing but you suspended my account by June 20th and I couldn't use the phone so when I dialed 611 asked me to make a ...

Resolved! help

HI I have a second account that I cannot get into the account...My phone and my sim have been stolen... I need to know what I can do to get into my account because I believe the account has bee hacked as well... Please help.. I have all the info from...

Resolved! Late payment, plan not activating

I was a day late in making my payment. I have the available funds in my account now but my plan is not automatically renewing, any help?

Resolved! Reactivating Sim card

Hi, I'd like to reactivate my Sim card however my public mobile account isn't recognizing my email and if I try to reactivate my Sim card it says the card is invalid, Please reactivate my Sim so I can use it. Thank you

Cannot receive calls

I can't seem to receive calls and I'm not sure why. I've followed all the instructions to troubleshoot the phone but still nothing. Anyone know why this might be happening?

Resolved! How do I get the 12 Month 2 GB data?

I am planning on joining, but am curious about the above.

Resolved! Phone compatibility link is not working

At: https://www.publicmobile.ca/en/ab/sim-cardthe drop-down arrow for checking phone compatibility does not work.I tried two different browsers with the same result.

Resolved! What if I live in Canada only 6 months a year?

I am wondering if my SIM and number will be deactivated if I am away from the country, seeing I will not be able to use your service in Asia. Or, is there a way I can keep my SIM and number suspended for the duration of my absence.

Resolved! SIM PIN

Hello,I would like to enable sim pin.What is the default sim pin number?It is not written on the sim card envelope and it does not seem to be in the account info.Thanks.

Resolved! lost phone and forgot log in information

Sim card is gone since phone could not be found. Wanted to suspend the service but forgot email address and password.Please help out.

Community

Forum Posts