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how to find my account number without an online account

rajseetaram
Great Neighbour / Super Voisin

hi, i want to know how to find my account number without having an actual account i can log into 

3 REPLIES 3

pmbc
Deputy Mayor / Adjoint au Maire

@rajseetaram This is mostly a self serve carrier.  You would have had to open an account with email address in order to start using Public Mobile (PM).  If you're saying you've lost access to the email then as stated below you'll need to contact the online customer service agent to help you get access or provide you with the account number.  Presumably you're wanting to port out your number and require this account.

Meow
Mayor / Maire

Contac agent to assist you. But it is very beneficial to have on-line account as you can do a lot of through self-serving system.

softech
Oracle
Oracle

@rajseetaram   you might be able to find it from the Welcome email, check your inbox

 

If you are looking for the number for porting, you can try to use IMEI as the porting info instead of account number

 

if you want to get account number instead, please open ticket with PM Support

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

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