Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
when I am making phone calls or sending sms text, does that use any of my data
@CS_AgentI would like to port my number from PC mobile to public mobile. I have already activated my public mobile sim card but missed the text from PC mobile to authorize porting my number. They require another request to port my number. I cannot su...
I've been a customer of Public Mobile since 2019, which means it's been four years now. However, I've noticed that there is only a $2 reward for my loyalty in my account.
I'd like to have my account number please for my files.
Thanks for all the replies on my other post. I know now i use the app to setup every phone, I have 3 phones i want setup. Can I log in with the same credentials on each phone so basically i will have one account with 3 lines? Is the 5G truly 5g as if...
I'm trying to activate a new account and plan (90 days 20gb 4g plan @ $34/month), but ran into payment issues. Found out public mobile doesn't accept international credit cards. Is it possible maybe to purchase a $115 voucher to be used to activate t...
i have just switched from virgin to public, online, with esim option, and now unable to receive text messages to my old (ported) number
hii tired setting up the phone - picked eSIM however my phone is not compatible.Went to store got the SIM card but cant finish setting it up - the process stopped at activating eSIM as that what i picked at the beggining, ... how to skip that ot get ...
So since the plans are monthly, what prevents them from changing the plan you subscribed too. One month it could be 40.00 next month 45.00 Correct ?
I live in a rural Ontario community and get only 1 bar (or less) of signal when the phone is on LTE. 3 bars on 3G. I’m on the $15 3G speed plan but I’m contemplating switching to the $35/mth 20GB plan.I keep hoping Bell/Tellus (or Rogers for that m...
Hello,I have a ticket but the only answer I've been given is to close my credit card and get a new number because Public Mobile is taking 3 payments from my card instead of 1. What about the almost year of extra payments I'm out? I've never been able...
My services (including tax) cost $50.85 a month.If I add 50.85 to my account through the website a few days before the payment is scheduled to go through, will it still charge my credit card as it normally does.I'm just trying to control when the pay...
Tl;dr versionOld phone: Samsung A32 5G (lost)New phone: Blackview A80sSim card reading talk/text, plan paid for 6 days ago, no data connection despite standard troubleshootinOn July 14th, my regular phone (A Samsung A32 5g) went missing in the disast...
I've been trying to get my account phone number and complete account activation, but everytime its says subscription error, and i cant do anything about it. after i get my account i want a refund.
I need a refund
I tried to port my number to Rogers but on Rogers end they somehow don’t recognize my active Public Mobile number as port-able. Their tech team said it’s Public Mobiles port protection that is hindering this process. Am I able to turn this off somewh...
I went to public mobile's site and clicked "my account" which took me to eversafe. I logged in using the username and password I created earlier, which worked. It takes me to a page that says "Let’s complete your activation.", so I click "Resume acti...
I'm going to US fron NB Canada to Bangor and onto North Conway NH for 3 days and going to get the data roaming. Can anyone tell me if it's decent. I need it for a program called circuit which optimizes your route and also uses GPS on your phone. Jus...
Hi, I changed my Subscription to a lower level but still got charged for the old subscription. I tried to put in a ticket but get an Error XXX code, I did everything asked but cannot submit a ticket. How do I speak to a Billing representative?
Hi,My question is when i buy a Samsung or iPhone here in Canada, will i still be able to use the same instrument in India - of course with a new SIM Card & Indian phone plan subscription?Thank you!
@CS_Agent Hello,I stopped my subscription with PM sometime in late July and signed up with Koodo with a new number. I am seeking to port my new number that I got from Koodo with my existing account and get the $40 30GB 5G Plan. Is this possible?Thank...
How do rewards work when switching from a 90 day plan to a 30 day plan?
My husband has been trying to submit a ticket via his account regarding the incorrect charge of his account and keeps getting an error message.
I am being charged the monthly subscription on two separate credit cards. How do I get credited for charges that go back to April?
I really am trying to like Public Mobile, but it's getting quite difficult. I even signed up for a three-month payment because I was optimistically confident it would work!I upgraded from a $40 per month to a $65/month plan because it was supposed to...
If I’m still on the old platform, getting cash rewards, ( Loyalty, referring friends and auto pay ) will those still apply x 3? Or will I lose them and be bumped into the points program? I’m currently get $17 in monthly discounts. Thanks!!!
I already had an esim card activated on my iphone, can i purchase a new physical sim card with same phone number to be used on my ipad or some devices? I just wanna to use the data function of the sim card to access the Internet on my ipad.
How do I go about asking again why I am not getting $4 off per month for loyalty. I asked this months ago and I was told it was being looked at but nothing has happened. Can anyone guide me through the process. I know that $5 is the maximum which I...
Visa payment didn't go through now I can't login to my account to add funds. I get :1. Resume Activation or 2. Go to Login Page.Both take me to login page that won't allow me to login. Thank.
having trouble with payment and my plan is no longer working @payment
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