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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! there is no physical store for public mobile now?

just want to take my friends to open public mobile account where I used to open. they told me there is no physical store to open account for this company. they changed everything online to save money. that is not convenient. so now only Telus st...

I guess $24 only on new users, i wish for light users there were some deals.I dont care too much

data

Lost phone

Hello,my husband lost his phone and we can’t report as lost on his account as the account authentication goes to his phone. How do we get into his account without the phone?

can i setup a number to just call one contact?

hey, if I were to bring another unlocked device and buy a public mobile sim card, would there be a way to set up that device so that it can only contact one phone number? kind of like a direct line. It would be for my kids to be able to contact me bu...

automatic payment is not processing

I support four plans for my kids on PM. I have received a notification that the payment was not processed for two of the four accounts however the other two went through without issue. I logged into MyAccount and manually tried to make the payment an...

Can i change my existing number without losing my rewards

hello,as the question states can i change my existing number and port another number to my account ( i own both the number s but would like to swap te other number to public . here is the part that makes me question will i lose my reward points etc. ...

Transfer my account to my husband

I am wondering if I can transfer my account over to my husband and keep our rewards. He has been paying for my account with Public Mobile since I signed up a few years ago. His credit card is the one on file for auto pay! I bought the cell phone and...

I Need My PUK Code

I need a PUK code for my SIM card. I cannot find a mod to send a direct message to. Can a mod message me to get my PUK code so I can unlock my SIM?

Need help transfering phone number

Bought the service, put the sim chip in connected to wifi pressed ok tried to transfer number didnt work now ive been just stuck on a page that says to contact customer support then an agent directed me here. Please help. I bought the $34 for 40gbs d...

friend code

I am having some issues applying a friend code ******

Lost Phone

Good Afternoon, I have recently lost my phone and wanted to keep my old number is there a way to get a replacement SIM if so what are my steps? Thank you

Successful transfer number but numbers cannot call in and text not received

I have transferred to Public mobile about 10 days ago. The last few days I realized that some phone numbers could not be received (straight to voice mail), and text messages also not be able to received. Are contacting the customer service the only ...

Not receiving Sim cards after 3 weeks

I purchased a plan with a sim card and still have not received the sim card since Black Friday. Can anyone help?

Cannot get a text

I’m a new customer and I was sent a text to verify my account to get full access to my number but that phone number does not work currently and wouldn’t be able to get a text how do I change that number ??

Port number from fido

I am having trouble from porting over my number. Can someone from public send another request to port over my number to fido

Resolved! SIM card

I’m a new customer facing issues with my SIM card, I lose service and need to restart my phone several times per day

subscription plan upgrades

Why dont I see any available subscription upgrades in the subscriptions and add ons page. The only thing there when I click the change subscription is a downgraded package from what I have.. I currently have the 3g 1GB package, most of the current o...

Purchased Phone Plane But No ESIM QR Code For Activation

I just purchased a Public Mobile phone plan but was unable to activate it because it ask me to download and use an app. My phone does not natively support ESIM but I have a compatible ESIM adapter. It is not letting me go past stage 3 on the Public M...

Issues transfer number from Koodo to Public

I have problems with transferring my daughter's Koodo prepaid account to Public. I don't know the account number in Public but know in Koodo. I need agent support

Resolved! I have esim and can't bring my number to a new device

I am unable to buy a new esim fr a new device i just purchased. There are no options in my account for me to purchase a new one. I need to keep y number HELP!!!

How do we access our Public Points?

I noticed on Public Mobile Plan, they state earn $0.75-1.20/mth on Public Points, does that apply to existing customers? If so, how do we access our Public Points ? Also, are the points redeem for offset of bill payment or?

transfering number

Hello, I'm having trouble transferring my number from Speakout to PM. I got the message from Speakout (this services pigging backs on Rogers) saying that they have approved the transfer but I haven't received any messages from PM confirming that the...

Resolved! Do Public Mobile not give out Free data & minutes during Christmas period?

Past few year, Public Mobile will give out free data & free international minutes to existing customers, do they not do that anymore this year? I have not receive any text message or anything?

Data

According to the public mobile app My data is disappearing overnight while the phone is on a solid wifi connection and not in use. And it doesn’t correspond with my IOS usage stats. I tried to open a service ticket but keep getting an error page.

Resolved! Need to receive a text in the USA and cannot change my accout to add the addin

Hi:I have a couple of public mobile numbers and I am travelling in the US . This one that I am using is working fine finally in the US so long as we don't connectd to AT&T, it took a phone upgrade to us this far. My current problem is with my other n...

Port number help

Submitting a ticket doesn't work, need to Port number from Rogers thanks

Resolved! Losing Rewards

Hi, I just switched y account to a 5G from a 3G and the new plan gave me more GB's then before. I am grandfathered with my rewards, so I get $5 worth of discounts every month due to referrals, loyalty and autopay. When I changed, there wasn't any not...

transferring number

Transfer my number from Koodo to Public

add ons

I have purchased' 2 15 days $15.00 add on but I have only gotten 10days. I purchased another this morning but it"s not working. Is there a contact number that I can call.

Resolved! Problems with transferring number

I got this msg:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID.Can someone please help?I’m with Cityphone/Zoomer. Thanks.

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