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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2028 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30261 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42028 Views
  • 185 replies
  • 29 Bravos

Resolved! Voicemail Problem

Hello! Is anyone having an issue with their voicemail? Mine is indicating that there's a voicemail when there is not. I can't clear the indication either. I've done a hard reset on my iphone XR, but that hasn't changed anything, the red dot is still ...

mern16 by Good Citizen / Bon Citoyen
  • 1206 Views
  • 7 replies
  • 0 Bravos

Resolved! Changed subscription

When can I access my new plan I have successfully paid it, it still not working. Pls help me 

Resolved! Dropped calls

I only receive a single bar anywhere in my home.  Every call that comes in is dropped.  I can’t make any outgoing calls as the line drops after the dial.This poor reception makes the plan useless

Mjk12 by Good Citizen / Bon Citoyen
  • 2345 Views
  • 11 replies
  • 1 Bravos

Resolved! Grandfathered plan

I set up the account on the app but it is not showing me my current account, it just shows the new plans to pick.  I don't want to change my existing plan, how do I overcome this screen and get to my account? Thanks

Teets by Great Neighbour / Super Voisin
  • 373 Views
  • 2 replies
  • 0 Bravos

Resolved! Overcharged

Hi I am knew here at PM ,when I create my account and doing the subscription its suddenly hang them when I check the credit card that I use it's been double chargand this is the proof.  

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Nickki by Great Neighbour / Super Voisin
  • 448 Views
  • 3 replies
  • 1 Bravos

Resolved! URGENT PORT NUMBER TO NEW CARRIER

I need to port my number to a new carrier but my service has ended, so I cannot recieve the SMS text to accept porting the number over

Edyta1 by Great Neighbour / Super Voisin
  • 1331 Views
  • 9 replies
  • 0 Bravos

Resolved! International Minutes

Hi everyone, just curious why it says I have 256 international minutes tied to my account yet I'm unable to call anyone from my phone (says I have no minutes). This was an american number I tried calling (from ontario).Thanks

Resolved! Trouble transferring phone #'s

Hi,I'm having trouble transferring my phone #. I just purchased a plan, and when I enter the phone # I want to transfer it brings me to a white screen with "continue" at the top and nothing else.

Patrickoo55 by Great Neighbour / Super Voisin
  • 424 Views
  • 2 replies
  • 0 Bravos

Resolved! Prize draws

I'm new here, but I've heard lots about draws with public mobile. I don't see them anywhere, where can they be found? How do you enter? 

Albsie by Great Neighbour / Super Voisin
  • 491 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM

I accidentally deleted my esim on my phone and wanted to move it to another phone, how would I transfer it to the new phone? @CS_Agent 

Ariful2 by Great Neighbour / Super Voisin
  • 482 Views
  • 2 replies
  • 0 Bravos

Phone not in service suddenly

My phone just suddenly out of service today, I logged in my account which show already paid and still can use. Tried restart the phone, toggle airplane mode off/on still not work.  What should I do now? @CS_Agent 

Alan2023 by Great Neighbour / Super Voisin
  • 594 Views
  • 6 replies
  • 0 Bravos

Resolved! Code refer to a friend

Hi all, How can I find a code to refer to a friend to use Pulic Mobile? Thank you

Lee80 by Good Citizen / Bon Citoyen
  • 887 Views
  • 7 replies
  • 0 Bravos

Resolved! Find SIM card

Trying to buy a SIM card in Red Deer. Any ideas? 

JBonnie by Good Citizen / Bon Citoyen
  • 1201 Views
  • 7 replies
  • 0 Bravos

Resolved! 5G not working on iPhone 14 Pro Max

I have recently switched to Public Mobile and I have signed up for the 5G Plan, it's been a few days now and everywhere I go, I only seem to be connecting to the Public Mobile network via LTE.  I have done network resets and everything else in betwee...

TeddyXIII by Good Citizen / Bon Citoyen
  • 4847 Views
  • 23 replies
  • 1 Bravos

Resolved! Need account number

Hi need my account number for number ending with 

Svit by Great Neighbour / Super Voisin
  • 562 Views
  • 5 replies
  • 0 Bravos

New subscription

@CS_Agent the new subscription of $44 says 15 gb plus 15 gb. Is the additional 15gb just a one time thing. Is it 15gb plus a one time additional 15gb?

Avi01 by Great Neighbour / Super Voisin
  • 833 Views
  • 11 replies
  • 0 Bravos

Resolved! One time password

I have multiple accounts with Public Moblie.One of my kid's phones was recently lost. When I try to log in to the account, it sends a One-Time-Password (OTP) code to the phone's text message. However, the pone is not available.When I click "Resend co...

TobyASmith by Great Neighbour / Super Voisin
  • 697 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan

I purchased a 30 gig $44 monthly plan and it only gave me 15 gigs and didn’t activate proper plan. What do I do?

Joe6883 by Great Neighbour / Super Voisin
  • 640 Views
  • 5 replies
  • 1 Bravos

Resolved! ESIM

Where do I get an extra copy of my eSIM for a back up most carriers, email you a copy of it

bh83 by Good Citizen / Bon Citoyen
  • 1235 Views
  • 11 replies
  • 1 Bravos
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