[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My phone isn't working
It been 2 weeks I tried to Port a number from Fongo to Public Mobile and it not working. I need a number as I can't text or call and this is taking to long. Can we cancel porting and put a number on my account. I even tried to change my number as it ...
Hello
My activation is locked I recently got my phone to unlock by bell over the air this is what it says it says this "SIM not supported. The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activ...
Resolved! How to switch from a 30day plan to a 90day plan
HelloI am unable to change my 30 day plan to a 90 day plan to take advantage of the recent promo I saw somewhere. I want to keep the same plan $34 CAD/US plan but hoping to save a bit more with a 90 day plan.
Why the cellular data network does not work?
Sometimes, I only have cellular service , but not LTE data service? why is this? and It really bothers me a lot?Could you please let me know why
Unable to Access Account
Hey there, I did a port out from my old carrier to PM yesterday on an eSIM. I created the account but unfortunately when I try to login using either the web portal or the app, I get "Forbidden A1" message or I am stuck at login loop. Also, outgoing c...
Re: Outgoing calls to 438-580-4001
The same here, so strange
Phone number not active on new phone
I just moved to a new phone and my phone number did not move to the new phone. It said unable to transfer phone and to contact Public Mobility. Anyone experience this and is there a fix instead of waiting for Customer service?Help
Service
My old number hasn’t been transferred and I don’t receive calls when I insert the new public mobile SIM card
Resolved! iMessages not working
After porting my number over I was having issues with texts. Which are now working, but my IMessage is not working under my phone number and I contacted Apple and they said it’s a Public Mobile issue. I’ve tried resetting settings, removing SIM card,...
Resolved! How to get hold of a human being to resolve a payment issue
Been with PM for a year. Three phones, three monthly plans, all billed to same credit card once a month. Each month I get three charges for the three plans; all good. But for May my card was charged four times (not three). I cannot seem to find a wa...
nothing is working
I just received my Sim and have ported my number. I'm trying to login and I don't get codes or they do not work. My phone will not work. Can someone please help me. I do not have a landline and need my phone working.
Accidentally deleted esim
deleted esim profile in iphone. how to get it back? thanks
Sim card error
Hi, I was having trouble login into my account that I believe has a sim card attached to it. I am unsure of what the username and the password is for login but I think the following 3 accounts are associated with the SIM # of which I will provide. I...
Receive Calls
do not receive calls
Available funds not usable.
I have $60 of 'Available Funds' but get a payment error when I try to purchase a $30 AddOn. What could be the problem?
5G Plan Question - US Minutes
Hi there, I just switched to the 50GB 5G plan that states it includes unlimited Canada and US wide minutes and messaging plus unlimited international text and picture messaging. Does this mean calls to the US are included in the subscription or that...
Cannot Create Wifi Hotspot with my phone
The support articles on the Public website have been of no help. Also the options that are in the community are not available on my phone (greyed out) for changing the APN. I'm on an Apple SE original so older but still functioning well for everythin...
Resolved! i phone 8 to i phone 13
I only have i phone 8 to start with PM plan for now, but I am thinking to buy i phone 13 soon.how I should prepare SIM card ? one SIM cargo can cover both ?
Resolved! i think my payment is overchargged
hi I usually paid about 18 $ plus Tax because there are some rewards but from May bill does not applied .---------------------------------------------- this is Previous bill -------------13:27 PMReward - Refer-a-Friend ($1 per active friend)$1.00Ava...
Unable to manage account
Hi,I've gone through setting up an account, and have activated my plan & have an eSIM setup and my number successfully ported in. There were some issues with SMS that was resolved a day after activation.My current issue is that I'm not able to manage...
Call Forwarding Lost
Hi,I set my phone to call forward on my iPhone. It worked for a few days but then the setting would be lost and call forwarding would stop. I enable it again but then it would again cancel itself on its own.Please advise.
subscription for old $15 plan
my subscription for old $15 Plan was $10.17. Two days ago I was billed $16.95. I was not notified for the increase or is it just an error?
Resolved! No 5G on iPhone XR
Recently changed from Bell to Public but I’ve noticed my phone has no option to connect to a 5G network. My plan is a 5G plan but I only have 3G and LTE as options for my connection despite being in a 5G service area. I’ve tried everything the chat b...
Resolved! Subscription not Activated Step 6
Had an issue transferring my moms phone number to Public mobile, getting the above error code, can sign out of contact for support, which leads to no where, with the account created, how can I go back from step 6 to 1? Spent an hour on the phone with...
Resolved! Do I owe any payment? "Account" not accessible after login
I joined Public Mobile for briefly a week or 2 by porting my numbers from another carrier to public mobile.A week later, my former carrier contacted me and wanted me back with incentives.I left by porting out my number from public mobile to my former...
Resolved! New Subscription - Services on Hold
My wife purchased a new subscription yesterday. We've had endless problems with the transfer. She still has no service. Telus was great trying to troubleshoot from their end. Confirmed number porting was successful. We were able log in using a web br...
Resolved! Re: Sms not working on ported number
Yes, after porting over to Public Mobile, my SMS didn't work. I was using Google Messages and I switched back to the default and it still didn't work.I sent a support ticket and they fixed it pretty quickly. I just had to reset my mobile network sett...
No text messages
Hi I am now on day 10 of waiting for a response from PM to my tickets sent on May 4 and a few more since then concerning the known issue of no text messages after porting to PM. In the mean time I have become aware of a number of important text messa...
Alcatel linkzone 2 hotspot wifi
I have an alcatel linkzone 2 hotspot from boost mobile and it turns on I get full signal bars and the wifi light comes on but when I go to find the network on one of my devices I can't find it but the wifi light is on
Accidentally Buy A Plan
Hi I’m currently with another carrier so I want to finish this month first then move to PM, but I’m already purchased the plan, will it be there after a month or if I don’t use it, they will cancel it? I haven’t activated yet.
