Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When in voicemail the app does not respond to keyboard entries
I created an account and am unable to complete it as I never got the email for the ESIM.
HiI am an existing customer with existing public mobile number. I left Canada for a year while putting my number on minimal subscription but when I come back, I found that my number is not working.I then try to buy a new number, the purchase is succe...
I cannot access my account page to make changes such as Cancel Auto Pay, or just cancel in General.When I log in it says Good Afternoon Followed by Let's Complete your activation. I click Resume Activationhttps://myaccount.publicmobile.ca/en/account/...
Recently changed subscription today. Credit card was charged. Called the credit card company and they indicated the charge was authorized successfully. It shows as active subscription on the app. However I have no data despite having issues yesterday...
Hi there. Does anyone have any advice on how to get refunded for a double charge?
How do I change my old email to log into my account. It keeps sending the link to old email and I don't have that email nomore. Its been months I have been trying to fix this with no help or access from this company. Almost 1 year now. I am about to ...
HI. I'm traveling to a non-us country. Is there a way to have roaming, mostly for calls and text? Thank you
Need to speak with an actual rep. Our credit card changed and I’ve been trying to reset the payment info for days. I can’t get logged in and continue to get errors each time I reset a password to update info.
Can anyone send me the PM agent link that I can do private message to them directly? my friend did porting number and was charged but the last step said error:((
My friend is try to transfer her number to pm, but she could not find the right place on website but could done it on app, is it must use the app to transfer phone number now ?
I need 5GB data in U.S. Public mobile addon only has 3GB option. How to buy 5GB data?
Anyone know the answer to moving esim to new phone, free?
No photos will attach and send with message, no attachements the message works properly
UPDATE: Problem solved but still a mystery. Turns out Roaming was turned off on his phone and is now working when he turned it on. The mystery is that his Canada/US plan had been working for the 3 months he has been in Florida with Roaming turned off...
i did not receive email after esim purchased i need QR code
Coverage between Banff and Lake Louise on the Trans Canada is poor. I know they share networks but I don't recall this problem when I was with Telus. When I have been with people on Rogers in the same vehicle, they have no problem. Are there plans t...
New subscriber. My texts from iphone to Android phones are not going through. Help!
I have an active plan and I've had it for years. I even have auto pay and everything is paid up. Why doesn't it still say I don't have an active plan? Please fix your crap
When I enter the US with my plan, do I need to turn on roaming to use?If I have to turn on roaming will I be charged?
I subscribed the US/Canada data plan. Do I need to do anything to continue to use the data when I enter US? Thanks
Trying to update a credit card for an upcoming payment and just getting pinwheeled to death. Anyone else?Extra grumpy about the loyalty payment changes… Freedom!
I understand how the new points system will work, however I am concerned that I will lose the savings I already have.I hvae 5$ in saving from referring friends and loyal customer etc. and I'm wondering if that will change when I switch to the points ...
If I get a plan. Do I have to use PM service every month or I can discontinue the service and pay for the month i use?
How can I change my plan
I have enabled roaming, tried pretty much everything else and still no data. The bars appear at the top of my phone, including the LTE symbol, it even says I’m connected to Verizon but no internet/data is coming through. What do I do? I’m currently p...
Hello Community,I ordered the $40 75GB CDA/US plan last week. SIM card arrived yesterday and I activated it today. My account shows the plan as Unlimited CDA minutes. Is it normal for the CDA/US plans to not show anything about the US minutes?Wonderi...
on my s23 ultra 5g top speed was 280 normally about 230-250 . Am I slow on 5g?
