Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Minutes issue, sim issue and support ticket not working

I tried to make a call today but my phone says I have exhausted my minutes. Well I have unlimited minutes so I don’t know why this is happening! My iPhone Notification Centre also keeps telling me to reinsert sim to keep using my phone number for iMe...

FB Messenger and WhatsApp voice calls-Plans issue

Hi, Seems that FB Messenger and WhatsApp do NOT work for receiving or making voice/video calls. Why?Also... many of us tried to sign up to the 40GB plan and upgrade to our next subscription cycle. Still waiting for a respond from PM on this.

CS agent

Why is it so difficult to get support, as a customer for several years I'm getting to the point that I might start looking at other options.

No Esim option available?

I have a Samung A34, which should be esim eligible, but I am only given the option to purchase a physical sim charge when I try to sign up for a plan. I entered the IEMI and a red error shows up.Any thoughts?

My account is saying no active plan

Please my account suddenly stopped working and it says no active plan

Resolved! is us roaming data unlimited, just slower after 3GB is used, or does it just stop

heading to the States this week and planning on the US unlimited talk, text and 3GB data add-on. Tee 3GB is probably enough but if I use up 3GB is the data unlimited and at lower speed or is it 3GB and that's all and done, and have to buy another add...

Flashing new OS onto phone. Will I have to get a new eSim?

Question is the title. Just going to flash stock OS back onto the phone. Will the old eSim still work, or will I have to purchase a new eSim?

transfer number issue

Recenty I've switched to public mobile. However, I passed the 90 minute number transfer authorization text, so my number did not transfer. I went on my profile to manually type in all of the information again to proceed my transfer number, but when I...

Account and subscription

How do I cancel my add ons on my account

public mobile website extremely slow to load

any solution to solve this? I have very good computers but public mobile website is really slow to load. what should i do?

Very slow in speed

Slow speed after join PM. Speed test shows only around 20mbps download and 1.5 mbps upload which is unacceptable for LTE. I am using iPhone XS Max

Resolved! New activation - No talk, text, data or account login working

Hello, I recently activated my account. Its been over 6 hours now and I still don't have cell and I cannot log into my account.I did send a PM to @CS_Agent, I am just wondering if there is anything else that can be done at this point? Ive tried resta...

Payment method

I am trying to pay my bill as my current card on file is expired

Resolved! Re: Subscription Change

I had issues with my connection and didn’t get it at all

Usage history

I am unable to see my usage history, it only shows up to Nov 30th and nothing else afterwards. I changed filters, logged on and off my account and no usage history showing. I've never had this issue before, anyone experiencing this same problem?

Resolved! Number Transfer Issue Callback

Edit / Update for people here via search: Use your account number, not IMEI, when initiating transfers.Additional info: Most carriers require an SMS confirmation before allowing a number to port out. A few are an exception to this though (eg. Zoomer)...

Subscription Change

HelloI recently changed my subscription plan to the $34 for 40Gb black friday subscription. However, it no longer says that this new subscription will change over on the 14th December like it's supposed to. Can I confirm this will happen and you will...

How to put phone/SIM as lost stolen online.

I need to put my SIM as lost/stolen… when I follow the instructions on the website it says to go to “my account” and then the “profile” tab…. There is no “profile” tab I can find.

Trying to transfer from Koodo

Trying to transfer from koodo it is not working

Resolved! International call error

Tried calling international number but received this error message:Hi, public mobile here. Sorry your call cannot be completed as dialled. Please check the number and try again.I've bought the add-ons for international minutes, and it's already refle...

New sim card

Hi All,Initially, I had a number xxxxxxxxxxxx and then I lost the simcard then I order a new Simcard and got a new number xxxxxxxxxxxxx then I lost the Simcard again. If I want to reuse my number xxxxxxxxxxxx, what should I do?ThanksNghi

manual porting number

Freedome mobile is trying to port my number. but not able to sent msg to my xxxxxxxxxxxxxxxx number.can you port manually to freedom mobile

Remove the Credit Card

HI,I don't want subscription anymore, how can I remove my credit card?Thank you a lot!

Access to voicemail

After the latest operating system update on iPhone a password is being requested to access a voicemail message but only a numerical screen shows up with no option to switch to alphabetic. Anyone else have this issue>

number tranflsfer

how to confirm number porting to public mobile?

credit card expiring

My credit card will expire soon, and the online update isn't working. it says the request can not be completed at this time. It is the same card and number and address but the expiry just needs to be updated, and the chatbot cant help.

add-on data missing

On nov 30th I purchased 200MB data for $5 and it is missing in my account. how do i resolve this?

Billing

Hi there, I’d like to ask the reason why there were two payments withdrawn from my account, $11.30 on Nov.13 & $66.67 on Nov.14 respectively. From my previous experience, there had been one withdrawal every 90 days. Why is it like this this time?

Resolved! Add-ons

Paid for US talk and text, arrived Florida no way to make a call, tried texting again nothing.now trying to create a ticket and just get a ooups seems not to work, stuck in loop of click here and click here if not working. Time to get refund and fin...

conditional forwarding not working

Conditional forwarding stopped working January'23, but as I didn't have mobile service I couldn't reactivate it. I just tried to activate it again but the unconditional options do not work. . Message: Call forwarding connection problem or invalid M...

Community

Forum Posts