Porting number

[FrannyG]

@CS_Agent 

I recently ported a number but received this text:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

no one has called, how do I update my MEID?

[computergeek541]

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@FrannyG wrote:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

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The text message that Public Mobile sends containts outdated information.  The correct link to contact Public Mobile is 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Dunkman]

@FrannyG 

Yes, Public mobile is a Telus company so they use the same porting team.  

[FrannyG]

Thanks, and the Telus guys are the people I update my MEID with?

[Dunkman]

@FrannyG 

I will send you a private message for the Telus team porting phone number.  Only can be used for porting issue.