Can’t transfer over

[Monctoncell]

Got text to transfer authorization from Virgin Mobile.  Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

[computergeek541]

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@Monctoncell wrote:

Got text to transfer authorization from Virgin Mobile.  Said YES to transfer, 24 hours later, the transfer has not taken place. Called Virgin and they said to Public Mobile to send a 2nd request

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To make another request, the chatbot should be used to open a ticket and contact a Public Mobile cusotmer support agent.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hTideGnow]

hi @Monctoncell 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call