Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I cannot activate my SIM or contact customer support.

I tried to activate my new SIM on the public mobile app but it says "Subscription not activated" and it tells me to contact customer support. Over the last 2 days I've tried to contact online support and it says "Apologies. No agents are currently av...

I have not received my SIM card after 24 days

Hello,Hope you are doing well.I ordered a SIM card on December 19th but I have not received it yet. Could you please check? I really need my SIM card.Thank you in advance for your kind consideration.Thanks,xxxxxx xxxxxxxxxxx,xxxxxxxxxxxxx@xxxxxxxxxxx...

Resolved! Public Mobile Christmas gift

in last 2 years Public Mobile had Christmas gifts to his customers by giving extra Data or air time. But not this year.

Phone does not work

First, my fiancé could not finish his portability to Public mobile. While he was adding his IMEI number the system kicked him out. He called the porting team who apparently fix portability problem. However, he was directed to the technical support be...

I'm being charged for some top up I did not subscribe to.

Hello,Was just charged for the first time for some automatic top up I did not subscribe to. Can a customer service agent get back to me? $9+hst charged on Jan. 8th.

How to trace my mobile phone

Hello All,I lost my iPhone yesterday which had public mobile sim inside. Unfortunately, iPhone was not connected to Findmy so I am not able to track using Apple Services. My phone is still ringing. Can Public mobile help me to trace my number locatio...

Voucher question

I just moved to PM and registered the new boxing plan. However, I don't want to use my credit card to subscribe to the plan, so I canceled the subscription now. Instead, I want to buy PM vouchers from retailers.My question is if the voucher value is ...

Resolved! Port request

Hello. I ran into a little trouble trying to switch from rogers to public. When I signed up my rogers was automatically supposed to cancel and port my number over. Well I guess public just cloned the number and didn't port it from roger. This lead to...

Coverage for Mexico

Does Public Mobile offer any coverage while in Mexico/ Baja

End of existing promo plan

Hello, how do i find out when my current plan promo ends?

what is private message address for customer support

I have been reading the support messages for about an hour.I have read numerous posts about contacting customer support via private message.But no where does it say what address to use to send a message to customer support.What is their private messa...

SIM Card

Paid for a new subscription online since Dec 26, 2023 and still to receive my SIM. What is happening no contact to call this guys.

No service

It’s been 3 days since I bought my public mobile plan and no call or text is working

New customer

New customer. Attempted to transfer number and set up new account via app. Stopped at step 6/6, stating activation could not be complete. Cannot do anything or access anything, stuck on this step/screen. payment has already been taken from my credit ...

Link to contact an agent

can't submit a ticket, I need support immediately

I can't submit a ticket as error" oops....error" or " error 404". I have urgent question about my plan. how to reach customer agent directly?

I transferred my number from Public Mobile to Rogers - but I am still getting billed

Hello,I had my credit card attached as a pre-authorized method, and I am still getting billed even after porting my number away from Public.How do I stop getting billed by Public?

Necesito transferir mi número de mi teléfono antiguo porque se ha perdido

I lost my phone and i have one for a couple days and i need to put my umber in this one how can i transfer my number to a new phone ?

Refer-a-Friend credit not showing

Hi,I shared my link with a friend and received a text from Public saying I just added to my Refer A Friend Reward. That was one week ago. The credit has not appeared on my Rewards page. Any advice?Thanks,Amy

My old phone died and I now have a new phone with a new number

Can you please cancel my account as soon as possible and can you please email confirmation of the closure of my account. Thank you.

Resolved! Phone Set Up & No 6 Digit Code To Access Account

I am just setting up my account & am trapped in the "To confirm it's you, enter the 6-digit code sent to *******000" loop. I have not received a text because my phone number has already been requested for transfer. Is there a way to get that 6 digit ...

Resolved! New Customer Reward

I was a refer a friend customer but have not received my $10 rewards I only received a $5.00 welcome reward. How do I get my $10 rewards?

Resolved! $29 30GB plan

I've been trying to change to this plan for a while and while my sibling was able to switch all of her family to it, it doesn't show for me and we live in the same province! I'd like this plan. I'm also wanting to switch my husband to public mobile a...

Travel to Europe

I am travelling ot Europe in march for 10 days. Do I need to do anything extra to have the use of my phone? Travelling with a group and need to be able to stay in touch easily.Many thanks.

Resolved! Not receiving SMS

I recently activated a new subscription, porting from Virgin Mobile.Problem - I do not receive SMSHowever, voice calls work.

dropped calls

Hi, Recently (since early December) I have been experiencing dropped calls. This is true for others that are on Public Mobile (such as friends and family). My significant other experiences this more than I do, where she may have 3 dropped calls in ...

Change email for signing in

How to change my Email on the account

Porting from Freedom taking over a month

Hi there - looking for help from a moderator. I’ve activated and gone through the porting steps back in mid December 2023, to move my number from freedom to PM. After checking with freedom over their support over two weeks ago, they mentioned the por...

No service no sim card from you but charged for the service

Please send the sim card. I paid in December.

Resolved! Switching carriers - cancelling service

Hi All, I purchased a PM plan in the past few days switching from my current carrier, Fido. Is there any action on my part needed to cancel my current service with Fido once I activate on PM? Thanks!

Community

Forum Posts