Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi! My subscription just switched over to the Black Friday plan (I had a 90 day subscription before and I set it to switch after my subscription ended) but so far, my data has only been LTE. My old plan had 5G and I’m quite sure my phone settings hav...
I purchased the plan of 300 minutes international calls but still not able to make one
When I signed up, I chose the wrong plan by accident. How do I switch to the correct plan? I meant to select the $29/month option with 30GB of data.
I can't seem to chat with an agent for 3 days. Can somebody PLEASE help. Wayne
help porting number from Public Mobile to Freedom Mobile
Hi, please remove current activation, i do not want a plan, wrong accountthank you
I am unable to update the new credit card expiry date and ccv number. Been two days error processing and called credit card company, all is good from there end. Please advise?Pat
I can send a photo using iMessage, when wifi is on, however, when sending text, I receive a "message send failure" whenever I include a photo. The photo has an exclamation mark next to it, and "not delivered" listed below the photo. A text-only text ...
Hi community,I was trying to change the card payment details for my account, as I had to borrow a family members card to make my first payment (I have recently arrived to Canada from overseas). I couldn't find any way to do this on the app. I tried t...
Why are these good plans only available to new customers I would like to take advantage of these special plans? How do I proceed if I want one of the BOXING WEEK PLANS FOR NEW CUSTONERS...The old loyal customers are no good anymore...
Hello I need to cancel one of my phone plans. No longer need it.
where is the option for 10 days us roaming add on
How do I remove the credit card Public Mobile has on file? When I go to manage the card, it only allows my to update a new card, rather than just remove it.Thanks
I finally got the port out text message and I typed “Yes”. is the text message supposed to send another message confirming they got my “yes” message? nothing came back!
There were a few weird outgoing call 1-902-580-4001 showing in my usage history on Jan 1 2024 in the Public Mobile App. I never know what this number is and I checked my phone call history there wasn’t any call I made to that number. How could that h...
I bought 2 public sim cards on 25th of Nov.I didn't get my sims so far after more than a month furthermore for one of them the amount was deducted twice from my visa card. But not returned to my account so far.Why should I pay ten dollars for each of...
I see that the current boxing week special $24 for 4GB at 4GIs better than my current plan$25 for 1GB at 3GCan current loyal customers be allowed to get the better boxing week offers that are offered to new subscribers?Thank you
4-year-old Public Mobile client did 1 month plan upgrade, and then rolled back to former plan, but i am charged as new client. why?
What should I do to resolve this error. I tried reactivating my number through the app but there is an error saying my “phone number not eligible for port”.
I received an offer from another carrier that is a better deal than I currently have with PM. I would like to stay with PM as a very long term customer. I see that you have a current offer that is very close to what the competitor is offering (Boxing...
I live in Alberta but I am being charged 13% tax. I should be charged 5% instead.
I wanna know if my data was left on and in wifi service, do u still charge me for data? Because my data was used fast !
In as mentioned in title, I want to take advantage of the current boxing week offer for new activation of subscription plan, but I want to do it later as my old cellphone plan is also prepaid and I want to use that instead for next 15 days. So can I ...
My iphone has recently broke so im trying to get another phone but im not sure what to do with my e-sim card. How do i get it to work on another cell?]Thank you
I have purchased my planand it says my phone isn’t compatible with the free eSIM the phone is an Apple 13 proWhere Can I ask for a refund of my 40$? If we can’t get this to work.
I searched the threads but didn't see a clear answer.What's the diff between these two 4g plans other than an extra 30 gigs? Is there a catch?Currently on $39 @ 20GB with max. monthly loyalty reward of $5/mo.
Are all rate plans subject to increase? I want to switch to Virgin Mobile. But their plans offered have a note included saying rates are subject to increase.Is it the same with Public Mobile plans?
I have an account etc. but now it says it couldn’t activate my sim. now what?
Hello,How do I get help with transferring a number? I have two lines that have not had their number transferred and honestly, if it wasn't for the price this service is offering, i would have aborted this whole process.
I have the same problem. Came to PM Jan 1. Replied YES to confirmation text from old provider to transfer the number . Left old provider sim in phone. Getting inbound calls. NOOutbound calls: YESAccess data: YESText send: NOText receive: NOMessed u...
