Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
clearly they are not the same as the account name (email address) and password on the account.on the community page if i hit create account it takes me directly to the community help page.so i can't for the life of me submit a ticket--lacking a commu...
It says it's "4G" speeds, right? But I did a speedtest from speed.cloudflare.com and it never really got over 4 Mb/s download rate.I compared my old $40/5GB at 3G plan: to the new $40/15GB "4G" plan: Same location, same phone (iPhone 14 Plus). Seem...
I am a current member of Public Mobile and I got a text message for a promo and it says that my friends can also get the same offer. The text message goes on to say "available for a limited time to new customers during the activation process," howeve...
I have enough funds in my account and the money is automatically deducted from my bank account but my SIM card is deactivated!
my usage says 17 minutes used but my account status stated all minutes used, what’s happening
I am unable to sign in to my account ever since outage started 2 days ago. Tried Incognito, cleared cache and cookies, tried different browsers, nothing seems to work. Every time I try to sign in I get the message "Page Expired". Only upside is my ph...
I’ve just switched to a 4G plan. My account verified this change. Why does my cellular service sometimes still say 3G and/or LTE like it did on my old plan?
I upgraded back in Oct 25? From 3G to 4G and STILL has not changed? I’m being charged 4G but still on 3G? So can you please help me with this and put through my up grade , thank you.
my card block due to payment issue how can solve?
Need to request phone number unlocked
I want to switch to 4G speed and have the bonus 15GB internet
Can not make a payment after my pre authorized doesn’t work.
When people call me they get a message ...."the customer you are calling is unavailable at this moment"
I Changed my plan to the $40 for 15g. On renewal date. It was today and it's still saying $40 5g. Can someone help me change it Thanks
I have my credit card registered with my account, but I have autopay on my mother's debit card. I want to remove my mother's card so I can use my own debit to pay for a better plan. There is only an option to change my credit card info, but nothing t...
so today was my due date to pay, and I decided to change and lower my plan because I dont use as much data as I thought I needed, so i lowered the plan and paid and topped up my account, my bank says the funds were removed and now my phone doesnt wor...
So today I decided to change my plan to a cheaper one now that I am rather working with wifi or home with wifi so didn't need to have alot of Data. when to the $40 a month plan instead of the $50. My account states ACTIVE but i cant make or take a si...
Please help @CS_Agent Trying to complete Activation.System not accepting 2 different Credit cards.Thank You
Changed my plan this morning payment went through it says my account is active but I cannot receive calls or make calls or have any data. Is their a system outage ????
I forgot my account login email and password
My monthly 300 international talk minutes add on that I am paying for just stopped working. When I go to my account it shows the add on and says I have used 0% of my 300 minutes. Help!!!
Why am I getting an extra charge on my card? I am being charged $13 for my plan since I have $2 credit but am receiving $30 and $50 charges as well even thought they aren’t apart of my plan. Last month I received a $50 charge at the beginning of the ...
Hello, I would like some help on how I should proceed to port my number from Chatr to my recently purchased Public plan. Some aspects to consider are, when I activated the sim I haven't waited for the SMS confirmation request from the previous provid...
I have been trying to activate SIM card for new phone and after completing all four steps I continuously get error code 837 after hitting "activate SIM card"I was told yesterday the system was down but same thing today?
I have two phones that i pay for, ky debit card changed and I didn't realize that payment would not go through, made payment for first phone, how do I make payment for the second phone?
I ported two numbers from Koodo. First one went flawless. Second one will not connect to Public Mobile Network. I did reply Yes to the port authorization from Koodo. Help
I helped someone get set up with their first smart phone and am their "support person" as they're not too computer savvy. He said he got a message from PM that his account was suspended but I haven't been able to view that message - he's in another p...
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