Community

I can make outbound calls but cannot receive calls or texts

Hi, I was excited to join Public Mobile but its been 6 hrs since I made the transfer and I cannot receive calls or texts but can make calls. I also can use data.  Can someone please tell me what is going on? It shouldnt take this long to transfer my ...

No Service

Hi folks,Initially I was going to post about being unable to recieve the eversafe 2FA code except via email but then I asked my wife to text me. Sent but not recieved. Callers get: "The customer you are calling is not equipped to recieve incoming cal...

i pay automatic payment every month. i now pay $ 42.00 every month how many Gs do i get

Lost my phone.

I have lost my phone and can't remember my password. I no longer have access to the email that I registered with. What do I do now?

Says my newly ported number is not in service

I have just changed carriers had my phone # ported to Public Mobile.  They’ve confirmed that it was successful; however, when I call my number it says “this number is no longer in service”.  I turned my phone off, took the SIM card out and re-inserte...

how to redeem the points when paying my next bill.?

I would like to know how to redeem the points when paying my next bill. Could you please provide guidance on the process?

customer support

I'm so frustrated. I've been a member of public for a few years.  I want to activate an account for my parents, but it seems I have to download the App in order to complete the application? I posted this once before and someone agreed that it is nece...

E sim transfer or transfer esim to physical sim

How to transfer esim from one phone to another phone?How to transfer esim into physical sim?

Loyalty (anniversary) points not transfer

After switching to Public Rewards points on May, losing all my anniversary points. When will it back?

Promo code

Is there a promo code for changing subscription? 

Subscription

I have paid my subscription fees but it has ended it today and I have 20 days left what the hell is going on

International use with a wifi puck

Hi all. I’m going travelling globally for a year. I hope to take a wifi puck (Skyroam Solis, purchased from London Drugs) with an international data plan. Will my Public Mobile service work overseas with this wifi puck (or on wifi in our hostels etc)...

Rcs messages still not working

I've been with Public for a week and had a challenging time getting it set up, but it's been great since - except this. How do I get this to work again? 

Number Transfer

Transferred number from Rogers. Received text from Rogers and responded yes. 2 days have gone by and still don't have incoming calls or outgoing and incoming texts. Data ok.Any suggestions?

New activations eligibility

Interested in $21 plan that comes with 3GB data. I switched away from Public Mobile 2 months ago to try Fizz.The $21 plan is only available for New Activations only. Is there a wait time to be considered new?

Request for revision of subscription payment

I understood that the 3-month subscription will be changed at the end of August, but I think it has changed from today. I think something is wrong. I thought the subscription I paid 2 days ago on May 29th was refunded. Will it be paid? I will ask for...

Just transfered my number from bell and having issues with cellular connection displayed

I transfered over from bell and installed an esim from public but the cellular connection show "...." in the status bar and not 5g+ on an iphone 13 Pro.I reset the network but that did not help and also updated the iOS to the lastest version but noth...

rewards

I was in the hospital with a broken hip'Did not use my computer or cellphone for 3 month.Today I find out that the reward system has changed and instead of 7 dollars  I was charged 16.95.I am totally lost with the new system and very disappointed.The...