07-05-2024 05:14 PM
Just activated an account and although I can make outbound calls. I'm unable to receive inbound calls nor send/receive text messages
07-05-2024 06:00 PM
@lenard2 wrote:Samsung S23FE... tried the reset and restart... no success.
Samsung S23FE... tried the reset and restart... no success.
HI @lenard2
look to me a problem on PM side. Please open ticket with them by message.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-05-2024 05:56 PM
07-05-2024 05:35 PM
@lenard2 ok reset phone networks. If still doesn't work send a message to customer service to look into it for you.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
07-05-2024 05:33 PM - edited 07-05-2024 05:35 PM
what phone do you have?
if you didn't port your number, try reboot your phone and try Reset All networks
if same, ask PM support agent to refresh your account. submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-05-2024 05:33 PM
I did not port any number. I selected a number from the list that was provided.
07-05-2024 05:30 PM
@lenard2 did you port in? Did you receive the SMS to confirm the port and replied to it?
I will send you another message with the porting team's phone number to call and check.
