Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need a roam plan for Mexico, but only see one for the Unites States
So I was subscribed to the $34 50GB US/Canada plan and I see it has expired. Does that mean that my plan goes away and I have to pick a new one or does it get grandfathered in and remain the same until I change it?
Why my payment is not going through ?
I have submitted tickets and PM's daily since last Thursday with no response at all. This is in regards to my sms texts not working since porting over from Virgin. Has anyone else had to wait this long?
clicking my account but the page won't open
I just signed up to public mobile. During the the sign up phase I verified that my Samsung S20 would be compatible with an Esim. Once I downloaded the app it tells me it Is not compatible. Any avenue I have tried to get help do not work. Please help...
Hi all,I’m having some struggles communicating my issue with the Public Mobile agents through the ticket system. Can I talk with Koodo or Telus over the phone to better explain my problem? Cheers,
The Canada-US plans are no longer available, does anyone know if they will be offered again? I am a snowbird and would like to switch plans when I head to the US in the fall.
@CS_Agent Can you please help in resolving ticket 403982-406.
I just transferred two phones from Rogers and cant get inbound sms mms nor 2FA no interc transactions. I try and file a ticket and the bots think they know everything. I am going to wait 3 hours and go back to Rogers
I've been abroad for 5 months and just got back to Canada. During those 5 months, I was unable to log into the community! Why? The community login insists on phone verification and since my phone was suspended I couldn't login! I could log into my ac...
I can not access my accountCan Someone please help me..this has been affecting my work today, as I need to authticate via receiving a call
Hi, I set up my SIM card on April 4th and transferred my old number. Everything is working fine but the SMS. I am not receiving or able to send out any messages. It’s been almost a week and there has been no changes . I am able to also send iMessages...
Similar issue, any suggestions?
I am trying to set up my new phone with the SIM card they sent me and when i try to logon i have been getting this message, so i am unable to logon
I am now a member of Public Mobile - the phone does work for outgoing calls, and it does say Public Mobile on the top right of my phone screen. PROBLEM: my previous carrier, virgin mobile, still has a voicemail on my number and it is intercepting all...
Are they doing away with Canada /Usa plans and when will that take effect . I have an existing plan . Will that be grandfathered? I just signed up for a new Can /Usa plan starting April 22. Will that no longer occur . Thank you
Can’t log in to website dot even get a chance to enter log in details just says forbidden . App won’t work either I get to enter log in details . Then it just pops back up the log in page endless loop . Anyone else experiencing this
Hello,Imessages and Facetime only working with an email. I switched to Rogers’s and they’re waiting for you to send me the confirmation by text but my texts dont even come through?please help as its two days that my phone does work
Hi I just arrived to Mexico and i cant use my data. What should i do?
Where do I find my sim ME lock NP
Hello! Help me please, I want to make a deactivation of my account
merge with a pre-existing thread about the same issue
Told me to contact a member here.I was trying to transfer my number and activate my account.It failed.
Hello! I just would like to ask for the steps in transfering my eSim subscription into another device...
Can someone send me the proper sim apn settings for android public mobile 2024?Plz and thank you!
Hi it's been over 10 days since my sim card was supposed to be delivered, I am not sure how to contact anyone about this. I am aware they can't be tracked
I’ve requested an official invoice on March 7,2024. I’ve been told to wait 30 days and that most of the time it would be sent in 14 days. Well, now 30 days has past, I sent them a message requesting an update and they still haven’t replied (3 days). ...
I haven’t been able to receive calls or texts from most of my contacts and have no idea why? Reset my network settings but no good. Filled out a ticket more than a day ago but haven’t heard anything. Who do i need to talk to to get assistance, becaus...
