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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24495 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36114 Views
  • 185 replies
  • 27 Bravos

Unlimited US minutes plan

I have been subscribed to a 3G plan for over 2years which includes unlimited US calls for $50/month. I'm looking to upgrade to a 4G subscription due to rapid drops in internet speed on 3G(no longer as efficient), anyone aware if there is one that inc...

Nat13 by Great Neighbour / Super Voisin
  • 580 Views
  • 7 replies
  • 0 Bravos

Invalid Number & Unable to make or receive calls

I have been having an issue sending and receiving calls and invalid calls to businesses.I have a Pixel 7 Pro and I have already tried contacting Google about this. They were able to temporally fix the problem by getting me to turn off the phone for 3...

SteveG1986 by Great Neighbour / Super Voisin
  • 284 Views
  • 1 replies
  • 0 Bravos

Online order

I bought online  a sim card on May 1st..still waiting? What could I do to get the sim card??

nick70 by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos

The new changes.

The changes are good!!But some of us may need help. 1. Do I need my old password for the Community?2. Why are my sentences doubled spaced?3. If I log in the new way and go to Community, how do I get back to My Account or My Rewards?4. In the new proc...

Grinch by Model Citizen / Citoyen Modèle
  • 317 Views
  • 5 replies
  • 0 Bravos

Resolved! New Plans no longer have International Text and Picture Messaging?

It's a bit confusing on the new plans that the plan screen says Unlimited Canada-wide minutes and messaging with the fine print stating: Premium and subscription based messaging, to and from non-Canadian numbers, are not included. The verbage suggest...

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Phaelen by Good Citizen / Bon Citoyen
  • 1227 Views
  • 8 replies
  • 1 Bravos

Community sign in

Is anyone else having/had problems signing into their community account today? So I manage to sign into My Account and do the required (unnecessary) password change to access the account to see what has changed with this latest update and then try to...

Anonymous by Not applicable
  • 3184 Views
  • 47 replies
  • 0 Bravos

Resolved! eSIM

It's mentioned on the website that a new user can activate via esim through the app, however, I don't see the option for existing customers in the app to transfer to an esim, anyone having luck for this?

Dipstep by Great Neighbour / Super Voisin
  • 2259 Views
  • 8 replies
  • 3 Bravos

Account

I have had my phone for a long time with Public Mobile. Trying to create an online account to mange my account/phone?

Basketball by Great Neighbour / Super Voisin
  • 455 Views
  • 4 replies
  • 0 Bravos

Resolved! Confirmation of new plan

I just did a subscription change to the 39$ plan (20GB). Once I clicked on confirm for next renewal, everything went blank, now I don’t know if it went through or not. Appreciate if someone could confirm

Breanna_103 by Good Citizen / Bon Citoyen
  • 1247 Views
  • 13 replies
  • 0 Bravos

Account

I was have issues with using my current phone number and after going back and forth with an agent decided against switching to Public Mobile. Well today I discovered that I have been charged $42 for a plan I don't want. How do I get this refunded and...

JFluet by Good Citizen / Bon Citoyen
  • 335 Views
  • 3 replies
  • 1 Bravos

Resolved! Scheduled plan change disappeared after update

I had scheduled a plan change to take into effect on the next billing cycle and I don't see that anymore on my account after this update. I also don't see the plan available anymore ($30 3gb) on the list. Is the original schedule gone or can I get it...

Y21 by New Neighbour / Nouveau Voisin
  • 367 Views
  • 1 replies
  • 0 Bravos

Resolved! Looking swap sims without access to old #

Hi Team, we are trying to swap the Sim for a customer but they are unable to log in to their Public account. Login is blocked to 2 factor authentication through their old phone number which was in their stolen phone. Customer does have access to thei...

Resolved! Old Rewards Program

I am on a $25 plan with $6 per month in rewards. Final bill: $19.95 per month with taxes. If I switch to the $39/20GB plan, will I retain my rewards? If so, Final Bill $34.65 with taxes. Can anyone confirm? Thanks. 

SPIKE466 by Great Neighbour / Super Voisin
  • 1243 Views
  • 13 replies
  • 3 Bravos

Resolved! I changed my plan and selected to change it on next cycle..

 I recently made a change to my plan and selected for it to be changed in the next billing cycle. The system confirmed that my plan would be changed accordingly during the next cycle. However, when I checked today using the new iOS app for Public Mob...

ajaykareer by Great Neighbour / Super Voisin
  • 346 Views
  • 1 replies
  • 0 Bravos

Resolved! Problem with new PM web page login - because code not emailed.

My wife has not in time paid her monthly PM account bill. She has tried to login to her account but is not able because is requires her to confirm her identity - The 6 digit code is not sent to the account email number.In my case it was sent by text ...

Anonymous by Not applicable
  • 482 Views
  • 5 replies
  • 1 Bravos

bill

why my current bill is big different from last month, no any reward.

Yujing by Great Neighbour / Super Voisin
  • 301 Views
  • 4 replies
  • 1 Bravos

Resolved! Double spaced line when writing a post?

For some reason, when I write a post and type Enter it creates double line-space.Like this... I would prefer Not to have empty line between paragraphs.How do I go back to single-line space?

Yummy by Mayor / Maire
  • 602 Views
  • 8 replies
  • 0 Bravos

Resolved! Portal sign in verification by emai?

I have tried signing into the portal by choosing resend code to have it sent to my email address. I have tried several times, but no email is in my inbox. Does anyone know whether there is an issue with this?

Hollister by Deputy Mayor / Adjoint au Maire
  • 441 Views
  • 4 replies
  • 1 Bravos

Resolved! Rewards program

So I accidentally clicked through to the new reward point program. They "can't" reverse it, which is horse crap.I rather give my more of money to another carrier than to stay with one that makes their customers pay for their mistakes.Does anyone have...

SweeneyRG by Good Citizen / Bon Citoyen
  • 661 Views
  • 6 replies
  • 2 Bravos

What does 90-day Subscription mean?

Hello Community, We’ve been receiving some questions about our new 90-day subscriptions and we’re here to answer.  Your data allowance and billing are calculated over a 90-day cycle, not monthly. For instance, if your subscription plan is $65/month, ...

Ck_PM by Public Mobile
  • 9897 Views
  • 15 replies
  • 9 Bravos
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