Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am currently on the $25/month plan which I have had a good experience with. I don't use much data so the 1gb on this suits well. However, I do run out some months so I was looking at upping my plan. The only next plan up that I can currently see is...
Yesterday my service was supposed to renew but for some reason instead I get a notification from my phone saying my sim isn't provisioned and when ever I try to make a call it says not registered on bet work and today when I checked my account it say...
Acces code sent to a phone that doesn’t exist anymore
Hello,I currently have the $40/month plan with 15 GB at 4G speed.There is an active promotion for $39/month with 20 GB at 4G speed. If I switch to the $39/month plan, will I be able to keep my monthly Loyalty ($4.00) and Subscription ($2.00) rewards...
Payment on file didn’t go through due to insufficient funds I believe so I went to update my payment information and my phone still isn’t working
@CS_Agent a few months ago I could click on 'change my number' and then choose my province and select a new number. Since I've moved, I can no longer find that feature. Please advise. Thanks.
Cancelled plan for daughter the day bill was due to be paid...June 5th. Will this payment be reversed ?
Both of our phones are acting up giving some customers a notice that the call is not able to be completed due to technical issues. Other calls come through with no issues. Any ideas on how to fix this issue?
My credit card expires in 1 week but I cannot update the payment method. Tells me there is a problem. I do not want to lose service so what do I do?
Hello, I have an issue with one of my banking apps. When I try log in it sends a verification code to my phone number however I don’t get anything so I cannot log in. Even if I select “resend code”, still nothing comes through. I spoke with the bank ...
The other week I had a few people try call me and my Iphone never rang. Then 5-10 minutes later my phone rings and I pick up and there is no answer. For example my sister tried calling me and my phone went to voicemail immediately. She showed up to m...
Hi ,i have a 25$ plan which includes 1Gb of data, i signed up for autopayment that gives an extra 1gb of data but whenever my data gets to 1gb, it's shut off. Where's the extra Gb? Was it fake?
Hi, First time posting here.I have a couple of accounts with PB, one of them is for a family member who doesn't need anything more than the old $15 plan (250MB 100min). They are often not in the country, and normally I would suspend their account for...
Hi there, I've been on here a few times. Could I please have the link to talk to an agent directly? I've been through everything else and I don't have that link available anymore. Thanks, people.
Hi I subscribed a public mobile plan for a new account. I ported the number from 7-11 speakout. However, there is a No sim card issue after I inserted the public mobile sim. since I cannot use that number any more, I even cannot log in because that n...
My kid lost their phone. I can't log in to my account because it sends a code to the phone that we don't have. How do I cancel this thing?? Thank you@CS_Agent
@CS_AgentI have just moved from Rogers today. My number is moved over, however when I call out my name no longer shows up for the receiver. This is important to me. Can you please have my full name included in my outing call display?Thanks
I have 3 accounts with public mobile it says 2 of them no longer exist by emailI dont want the 2 step verification because 2 of the plans are for my children and i dont want to have to put a code in to put money on their accountAll three of my accoun...
why are there no more reminder text messages 2 days prior to renewal date, since the date is always changing its the least you could do
Hi I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this i...
When trying to call someone, I get the message "7B1 Your phone is not activated on the network"I can text, receive text and receive Phone call. However when receiving phone call, it show "Private number/Unknown ID" even if it's not a private numberI ...
My original plan renewed on June 3, and on June 6 I switched to a new subscription. Does this mean I automatically lose out on the approximately 50 dollars that I just paid?
@CS_AgentPhone is suddenly not able to make calls. When people call me, they get message that there is not is roaming on account (I haven’t left Canada). Something is seriously wrong. Tried basic troubleshooting; restart, remove sim, etc. Chatbot is ...
transferred from Virgin mobile on May 20 and since have not been able to receive texts or phone calls except from my husband who is also on public mobile
Hi, I subscribed for public mobile and then change my number, but the number on the associated eversafe account didn't change that is blocking me with sending 2FA to the old number that I don't possess anymore. I can't change the telephone in the eve...
There seems to be a rumour that 3G will be completely decommissioned in Canada at the end of 2025. Not sure where it came from but none of the major operators I've spoken to have definitive plans at this time.There are a lot of legacy devices, both i...
I just received a text informing me that my phone number has been changed. What is this? I want to go back to my previous phone. This is a big headache for me. PLease let me know how to correct the issue.
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