[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
"New interface" - new user name + where . . .
I don't log into my account often. To me, this is new interface.Questions:1. Normal to need to setup new user name? I did have it when I setup in 2019. I cannot use old user name (system said already in use)?2. Where do I find the listing of all...
Suspend account - rewards and new referral?
From PM online account "You can still access Public Points if you’re in suspend. You will also continue to earn rewards you’re eligible for . . . "If I suspend account for 90 days, questions:1. Only receive rewards (referral+5% plan points) when ren...
Cellular data not working
Tired of this. Signed up two phones cellular data works on the one phone but not on the other. What is going on
my eSim is not activating and it says to contact cx support
my eSim is not activating and it says to contact cx supportfeeling SUPER frustrated as I'm getting the run-around on this website, and it's also trying to text me to 'confirm full access' but I'm not getting any texts
Resolved! Possible stolen phone number
On June 27 I got an email asking for feedback for customer service but I never contacted customer service. I got a text from someone I don’t know today on June 28 asking who I was, and in that conversation I found that they got a phone call that left...
esim
So I signed up to public mobile today and its been a Hassel. I thought my phone (samasung 20+) was compatible with the Esim but I guess it not. Now I cant get past the activation part in the app, so im stuck and cant do anything. Any help on this wo...
Resolved! Data plan
I was looking to get the $34 Canada and US phone plan, I'll be living in the States for 9 months and home in Ontario for 3 months, does this plan work if your in the States that long?
How Do I send a message to a CS agent
I opened a ticket yesterday and no one has got back to me. I re opened another ticket. MY next step is reaching out to a CS Agent. I went to message but who do i type to? @CS_Agent ? For some reason doesnt appear when i try to send themessage
Cancel service
Hello, I was looking forward to being a Public customer. I signed up for your service, bought a SIM card, installed it, and hoped all would be well. I did not get any service and it took so long for you to reach out to my cell company to port the num...
Talk to real person chat isn’t working
I’m paying for plan I can’t use due to broken phone could remember log in cause I couldn’t excess anything for you ! To send code after a month trying to get into all my accounts, I gave up, got new phone with koodonow I’d like to have my number that...
Need to speak with agent asap
Im paying for an account that I can’t even use due to broken phone no luck in chat need to talk to someone please!!!
Need help asap
Just signed upi accidentally deleted my esimit wants to send me a code to the text number I can’t get into right now so I can’t login to my account.
Unable to log in or buy your products!
Your plan seems great, friends recommend it, and a would love to drop Koodo (which I am really beginning to hate)...But I can't buy Public Mobile! Attempting to buy anything takes me to a login, which, after login, leads me to this error screen: Som...
can't install esim
can't install sim
Calls not working
Hello, I could not make calls. I have a 90 day service that I paid May 25 for three monts. I tried to make calls and I had a message from PM saying I needed an add on. But the calls were locals....I went to my account. The services were put on hold. ...
Over payment
I closed out my public mobile account and had my number ported out on June 25,2024, a day before my next billing date, but was charged for my next billing period starting June 26. I am requesting to be reimbursed for this payment
HELP EMERGANCY - Transferring phone number to a friend
How can I transfer my public mobile phone number to my friend? I'm stuck out of Canada and can't login to my mobile app because it send the code to my phone number which I don't have access it here. So how can I transfer my phone number to my friend?
Need help with my account - the billing is not correct
Hi, there, I have used the 100 minutes talk plan for $15 for years. I had deduction on my loyalty every year, back when they still had the $1 off each year you stayed with public mobile, so my bill was always $10.25, from May, my plan did not change(...
Resolved! HELPPPP EMERGANCY
Hi, I have travelled to Iran and when I want to login to my bank account they send the security code to my phone number which I can't receive the code in Iran. My situation is very emergency because now I can't pay for food, rent or anything here! Is...
I need help disabling international roaming
I’m traveling to US today. And I want to disable international roaming (no phone call, text or data), how do I manage to do that?
Change subscription
I was on a old $25 plan. I changed to new $19 plan. Now one month passed they changed me back to$25 plan. Do I need to keep checking and change back to $19 every month?
Setup esim on iPad
hello, i setup an esim on iPad and activated it but now it is sending a 6 digit code to the phone number setup but I don't have a phone, it is only for the data. Is there a way to verify the ever safe account other way?
Inquiring
I bought a subscription choose esim input imei it said my phone was comptatible so paid for it installed app proceeded to activate it said my phone was not compatible and to contact support for refund or at least get them to swnd me a physical sim or...
Messages not downloading or sending photos
I have a Xiaomi Redmi Note 10 Pro phone. It is no longer downloading or sending photos. How do i fix this?I have already set my APN to the following, but it still doesn't work. My OS is up to date. Name: Public MobileAPN: sp.mb.comMMSC proxy: mmscpr...
Lost cell
I log into my account, system wants to send 6 digit code to my cell thats lost for verification. System gives me no other options to receive the verification code, ie to my email
Resolved! Public Mobile with Rogers ZTE MF275R "Hub"
Greetings,I have an old Rogers Hub (ZTE MF275R) that I'd like to start using again when we're at the cottage. Does anyone know if Public Mobile will work with these devices? Do you need a "special" plan for something like this, or will a regular ph...
Resolved! Phone doesn't ring
My phone doesn't ring when people call me. It goes directly to voice mail. I didn't set up phone transfer. How to fix this issue. Thank you.
Not registered on network
I have been having issues with sending texts (failing to send, but eventually working after multiple attempts) and now receiving and making calls. When I try to call it says "Not registered on the network" and the texts say "Not able to send at this ...
