Community

Wish to end service but cannot log in

I cannot receive SMS for two step verification in order to log in and cancel service or to send a ticket-please help!

Phone line not working.

My phone number is not in service. However I can place call out but cannot receive calls.  Can you help me.

Why the website is so slow?

Every time I try to do anything in Public mobile app or website is so slow, but so slow that I can't believe that you are a telecom provider. 

US roaming problem

Was working fine then could not connect or register with a network (AT&T) here is Alaska.  Roaming is turned on, APN looks ok, did reset, restarted phone, still not working  

My account won't let me resume activation

Hi - trying to set up my SIMWhen I log in, it let's me click "resume activation" but when I click on it, it kicks me back to login page and then doesn't accept my email/password.  Can't get in to finish my account set up!Please help!

how do i reach a CS Agent?? I can't submit tickets I keep on getting error message

As per title, having a really frustrating time reaching a live agent and every time i try to submit a ticket i get this message:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Can i get an actual person to speak to?

Retrieving Missed Texts & Calls

Hello! I recently travelled to Europe for three weeks. While I was away, I took my public mobile sim card out and put a European sim card in. I have now returned to Canada and put my public mobile sim card back in, but none of the calls or messages I...

loging in

My friend, who already opened an account with PM got her new SIM card. We tried together to activate it, but there is a problem. She logs in to her account, then it opens and we have two possibilities to choose from: resume activation, and I don't re...

ESIM

Hello,when I was transferring to public mobile from virgin, I lost internet connection in the middle. My eSIM didn’t get downloaded correctly and now I have no service provider (as my number was ported over) and I can’t figure out how to fix this iss...

Porting issue

I was unable to port my number from rogers because the data entered at public mobile by agent did not include the rogers account number. I have tried to send ticket over 10 x.  I did speak to rogers and they confirm they cannot port. 

how to format an address change correctly

My updating of home address was "invalid" so how do I format it to be accepted please?

Texts/Voicemail

I changed providers from Rogers to Public Mobile last week. I accepted the confirmation text from Rogers. However my texts aren't going through. And when people try to call me it goes straight to voicemail. Please help!

email account

I cannot add Telus email account to my Galaxy S7  it keeps messaging that it  "COULD NOT VERIFY ACCOUNTHelpRon

I'm on sos without internet at home... I'm on Chinook Centrer

Hello, I'm new in town and I was stupid to try to Porter my number by myself. I thought it would be easier but now I have no number and no internet.I'm really lost. I went to a place that has open wifi, but I don't know what do to.Me and wife don't h...

Send new porting request to old SP.

@porting2public new request Please send a request to my current provider to port my number to Public Mobile? The initial port request expired yesterday

shall I pay extra for selecting network other than Telus in rural areas where signal is not good?

In US-calling and texts not working

I purchased the US roaming add on (15 days) and haven’t been able to use my phone since I crossed the border last Saturday what do I need to do to get the phone to work? 

Locked out

Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account I created a new one using my same email but it thinks I'm a new customer  How can I get into my account  

Bought data doesn’t work @CS_Agent

Hi there, @CS_AgentI bought one extra data add, because the first one didn't work, however the second one still did not work. Now it’s expiring without being used. Wonder if I can get this refunded. bestGM

Transferring accounts

Need support transferring account 

Sign in trouble

Earlier today I created an account with a different email than what I am using now. It was successfull and I bought a new subscription. Step 1 and 2 went fine and the payment was done. When I came to step 3.Finish set up I discovered I could not down...