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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to tell if number has been ported?

Hi everyone, switched from Fido after my last post - not sure if my number is ported though how can I check? I got notifications and my Fido account is now closed based on what I see but my data via iPhone settings still shows primary as Fido and “bu...

Call failed on iphone

I joined PM yesterday and ported from Virgin Plus, but my data is not working. Also, whenever I make a call and the person on the other end picks up, the call fails. The same happens if someone calls me and I pick up. Any help?

SIM Card

I want to register for a new plan and request for the SIM card that they are offering for free. Today is the last day for this special offer ($29 for 30GB). It will take sometime for the SIM card to get to me. Will they still hold the special offe...

Resolved! New Activation please help!

Hello,I am trying to activate a new plan as i am a new member. I am currently on Step 3: Review & Pay but its asking me for my credit card information but i was told i can purchase a voucher which i did and now i am stuck because there isnt an option...

Phone not registered to network

Phone is suddenly not registered to network. Tried resetting network etc. Put sim into another phone and same thing. Not a new account been with public mobile for years

Missed the 90 min window text for number transfer

I missed replying with a yes to virgin text confirming the number transfer to PM. I need a new number transfer request to be sent. I am not sure how to reach someone for this and the ticket request is not working. I also forgot to add my referrer cod...

Why lose it if you don't use it ??

Hey All,I recently switched over to PM and since times are a bit tough these days, I signed on to PM's lowest priced package which only comes with 4GB of data.Now this 4GB is typically more than enough for me as I am usually connected to WiFi pretty ...

Re: Buy e-SIM Guide.

You say: From here you will tap on the Circled '+' in the bottom left hand corner and your going to head over into 'Subscription & Add-ons' Section of the My Account. However, I don't have any circled '+' at the bottom of the summary page of my accou...

Help

Is public mobile down? It keeps saying it can't process the payment, this is very frustrating. It won't let me add funds either, there is nothing wrong with my bank account either.

Useless chat bot

How can I cancel my order and get a refund on my credit card. Did not receive my SIM card since December 22, and the app is useless, just giving me the runaround

Resolved! Issue connecting via eSIM

I'm am a new user. I downloaded the eSim to my IPhone (I check to make sure it was compatible), received the message from Roger to transfer wireless number to which I replied "YES", receive a confirmation from Rogers that they received my approval to...

Purchased the wrong add on

How do I cancel it?I can't find how to reach the support agents (human)Thanks,Roni

Referral link

Could anyone please tell me how to use referal link after I've signed up?

Account activation (SIM problems)

I am a new subscriber. The process said that my phone was compatible with eSIM, so that is the option I chose. After making payment and downloading the app, the app tells me my phone is not compatible with eSIM. I went to a physical store and bought ...

My Account 90 day usage history

How do you download usage history for 90 days? Selecting that option/filter just under myaccount sends it to another screen where it says ‘loading’ and nothing loads. Is there a trick to get your usage?

Resolved! SIM Card Not Free?!

My spouse was told by the local Telus store that the Public Mobile SIM cards are not free even though the PM web site says they are in their first time subscriber promotions. The store in question is listed as a physical pick up location for SIMs. TI...

SIM CARD

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders. Seems like they don't solve issue from customer huh?

eSim not working.

I'm new to Public Mobile and tried to download the eSim to iPhone. How long was the loading supposed to take and am I supposed to get feedback when eSim loaded properly? I did get a message from Rogers to transfer wireless number to another service t...

Photos

Why am I not allowed to send photos through text, I have an iphone 12 and I can only send photos through imessage? I can still receive photos from a non iphone uses My friend has another phone plan and they have no issues with it.

PM 5G not the same as Rogers

I recently switched to PM because everyone kept saying how their service was the same as their previous providers and how they use Telus' network etc. But now when I try to connect to my 5G data in certain areas, I'm not getting any service or it's s...

Port in number, input wrong IMEI, cannot contact customer service

Hello, I tried to port in my number. I accidently input the wrong port in number and now the activation failed. What can I do? I tried to create a ticket but always not able to open the link from chat.

PRIVATE MESSAGE @ Cs agent

I need to cancel the service of my partner who hasn’t been able to activate her account because her new phone is not compatible with the esim we ordered. I want to write a ticket to cancel her service and refund the two charges that have been charged...

Having issues

I’m new to public mobile and I subscribed to 50gb data on 5g network and free eSIM took my payment and then said I had to submit a ticket which I couldn’t seem to get to anything cause they kept going back to the payment review and pay and they alre...

Resolved! New Member - Incoming calls not working

Hello All,Switched to Public on the December 29th and switched over the phone number from Fido. Says the pair was complete. Data works, messaging working, outgoing calls work. Incoming calls do not. I have reset the phone, reset the network settings....

Resolved! Problem porting a number in...

I'm having a strange issue with porting my number in from Rogers. I activated my Public account and chose an eSIM for the service. I then went to port my number in and everything seemed to be going well. I received the message from Rogers say that th...

Resolved! Credit

I registered for public mobile on Dec 31. I am currently waiting for my sim. Will I get a credit for waiting 1 week?

how to delete account?

how can i delete an account?? my autopay is on apparently... and i can't turn it off without getting into the account... which i can't do. so how is it possible to delete an account??

Resolved! Loyalty is a penalty

Why are the best plans only available to new subscribers? Why should we be forced to open a new account in order to get the plan we want?

How to switch my e-sim on new iphone?

How to switch my e-sim on my new iphone?

Would it be faster to go a store to port-in my old phone number?

I have a ticket open since Saturday, I *really* don't want to pay another month for the old provider just to keep my number, I appreciate that your agent are probably flooded with tickets.

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