Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everybody,am keen to switch to 15cad plan but the plan not showing up in my account page after signing in but does show when am signed out. Is it software glitch or do I way around to subscribe to 15 cad plan. How can I connect with CS team.Regard...
Have been a client since 2018 and currently have international calling minutes and data bonuses. I have considered moving to the $19.00 plan but wonder if I will lose my current international calling minutes and data bonuses if I change my plan. Th...
Hi. I referred a friend and his account is active but his number isn't working. When you call his number it says, "6UT1, the number you have reached is not in service". And the top right corner of his phone says, "SOS" instead of having the PM servi...
Hi everybody, am curious if eSIM is free for PM old subscribers. Am loyal subscriber since 2018 and didn’t change to another provider even though changed province since 3 yr ago. Any help or insight would be highly appreciated.Regards
Hello Community, I was trying to port from Lucky to Public, it was giving the error not Eligible to Port. Help me out how to port the number from Lucky to public
Does anybody know what happened yesterday at times in the evening? I did not have data or any service even my wife’s phone which is on the Telus network went down down. It was extremely slow. Phone calls did not work. Came back up around 1030 PST las...
I am a current user. I am trying to make an account for my mother. Does she need to remove her current SIM card (Rogers) before she can use an E -SIN card??
I Set up a new Public Mobile account an hour ago, but cannot transfer my number as i made a typo. i am trying to get some help and am unsuccessful - I haven’t been able to get the support I need from Public Mobile online support to understand and fix...
need help changing the number I entered to create an account. I made a typo in the last digit. I can't log in as all codes are sent to that mistaken number. Need help thank you
As per the title, the rewards website almost never loads for me--in the last three months I'd say 19 times out 20 my attempts fail and today none of my attempts have succeeded... and I wait and I wait and I... You get the picture.I've tried on my mob...
I have a new first time public mobile subscription and when I log in, it tells me that a six digit code has been sent to my phone, but the phone did not ring and I did not receive a text message either?
Set up a new Public Mobile account, but am unable to transfer my number from my old provider - I haven’t been able to get the support I need from Public Mobile online support to understand and fix this problem. Can’t submit a ticket for unknown reaso...
Hello, I'd like to submit a ticket for an issue where I've had the plan for past couple years but I have not been able to access the account today. It wanted me to activate, but when I click the button it just shows me an error page and the loop beco...
Hello, this is the 3rd time I've come here which is a pain in the butt to even get to. The website is so slow and multiple windows opened just to get here. Anyway, I've been trying to activate a sim card for a family member and I'm done. All I get is...
I am trying to help my son. He is a public mobile customer. I pay for his phone using my credit card. He has lost his phone. He does not know his gmail password so he cannot login to his public mobile account because he is unable to get the security ...
Hi there, I am taking a trip to Hong Kong soon and I would like to know if I can use the international minutes in my account that I have on my account or do I have purchase another service or SIM to make calls and text there? Would I be able to call...
i'm a senior who is thinking of the $15.00 plan but would like your opinion:Current Plan with PM: - 3G, Canada wide unlimited talk and text and international texting including pictures. I average useage of about 1 Gb data per month and stream very l...
Hi will great full if anyone can help In Fact I deleted my esim by mistake and now trying to buy again esim through my account but after selecting esim pm app doesn't allow to make payment for new esim.Can anyone help
I am trying to activate my public mobile sim card and transfer my phone number from telus. Neither the Telus account number or the iemi are recognized. I cannot do anything at this point
Hi. My subscription did not renew automatically, as it should, and by trying to manually pay for the renew it is giving the error: 507 Insufficient Storage with the description "somethingWentToWrong". Already tried from other browsers. And the automa...
Hello,My sim card is totally dead, tried it on three different phones.I want to log into my account to request a replacement sim, but after I enter my password and confirm with a verification code from my email, it wants to text another code to my ph...
Hi,my bill increased with the new rewards program from $20 to $28/month.and the current new plan promotions are for new subscribers only.so it feels like PM is forcing existing customers to leave. What are my options to take advantage of the current...
Hi there,I lost my phone with the SIM in it. I need a new SIM card, and I can't access my account from a desktop. It sends a code to my e-mail address to verify my identity, which I enter - but it then ALSO sends a code to my phone number. I have no ...
I subscribed to the 4G 40Gb plan for an extra $4/month and did not receive it! Anyone else having this issue? Trying to speak with an actual human in the support team is next to impossible. I even tried emailing and get a reply saying "the mail is no...
