Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
why would it not let me login into new portal with old password used computer generated one worked ?
Upon logging in and 2FA, I get an error message (XXX) instead of the "My Account" landing page. The same error message occurs when I select the "Subscribe Online" after logging in.
I registered a sim card and got a new number . This number belongs to someone else. I can receive a 6 digits code to log in to my account to change the number. Need your help. Please advise.
@CS_Agent on 26 May 2023, I purchased an unlimited talk, text and 3GB data add-on for my phone, to use on a cruise to Alaska. I am back home from my cruise now and was unable to use any of these features because I could never get a signal. Is it poss...
So it looks like public mobile has been very busy and made a lot of changes recently. I have to say there's some good changes and and some not so good. I'll start with the positive changes that I noticed so far. First the good and a big thank you t...
I signed in to my account and bought a different plan awhile ago. I then noticed that it had that I still live in BC so I went to try and get figure out how to change that as I now live in Alberta. It took me to a place that wanted me to submit a...
where do i create a ticket?
I lost my phone and i cant get into my account cuz i they nedd a code from my phone number. How can i solved this if i dont have an access to my phone anymore? Please help
I forgot the email address, can you please provide me with the email address associated with the number xxxxxxxxxxxxxxxxx
@CS_Agent I want to cancel my account immediately. My no.xxxxxxxxxxxxxxxx.Please cancel account. Thank you. Please reply. Mail. Thank you
Hello there, I am a US citizen and visiting Canada as a tourist. Want to buy Prepaid SIM card. Went to store and purchased this Public prepaid SIM card. While entering the payment information online, system couldn’t take the my postal code. Why?? I a...
When I log in it shows me access unauthorized through the app and the web.I need support to pay and keep using my phone plan with public mobile
I went to the transfer phone numer page and put in my Petro-Mobility number, it says "Phone number not eligible for port". That's it, or there is a solution to this problem?
why cant login from cell keeps taking me through set up account why ? download app from google play set up on my computer fine then want to use it on my cell it keeps saying invalid email ??
I dont understand why we have to purchase a new SIM card....current customers should automatically receive one. I'm a single parent and cant afford any extra expenses atm, whatever the cost...regardless, they should be providing them to existing cust...
If I call somwone it will ring, but it ends the call as soon as it connects. Text messages also aren't going through.
I posted earlier about my stolen phone; I got into my old account. But now I can't access the my account portal to report the phone stolen. It keeps sending me to the page trying to sell me the new plans. I have one of the old plans from when public ...
Hello Everyone!I am fairly new here.Do I need to have two different identities to sign into my1) Public Mobile Account2) Community ?When I am in the Community and click on Sign-in/My Account, nothing happens.
Hi @CS_AgentCan't make calls without 1 in front of the number nor I can call 811. I have restarted my phone, removed the sim card from phone then reinsert the sim car and nothing. Please help!
My phone was stolen, and none of my emails are working to log into the account for that number; when I opt to sign in with my phone number, it says it'll send a text message to my phone, which is currently stolen. I can not log in to report my phone ...
Will 4G service improve phone reception in home? Thanks
I think my subscription hasn’t renewed, cant log in to my account because phone isn’t receiving verification code. So very frustrating. Can’t contact anyone. How can I talk or chat to a real person?
I recently migrated my phone to Public from Rogers and I didn't know about the transfer text thing. Now I cannot receive any images nor access my account. I need help to fix that up.Can a customer support representative please reach out to meThank yo...
What happened to $15, 25, $30 budget pre-paid plans? I was going to activate for one, but I don't see them anymore. Are they still available?
I am purchasing a new phone which has a nano sim card. I currently have a micro sim card in my old phone. What do I have to do to keep my account, phone number and everything on my old sim card ?Thanks
I needed to change my service from the $35 to the the $15 one and I know I pressed change subscription on renewal date. But when I just checked it has not updated and if I change it now I don't get refund... Is there anyway to help with this as I am ...
Hi,I've bought a phone on the Public mobile store the 21th of may. The delay is suppose to be between 5 to 10 of opened days. It has been 13 days now and I had zero feedback nor tracker ID for shipping.Is this a normal delay? I live in Montréal, s...
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