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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

activation payment - cannot use USA credit card

I am trying to activate a public mobile sim card, I am using a USA credit card that has a Canadian billing address. I keep getting this error: "Payment Failed! Please try again or use a different payment method"I tried 2 different USA cards (VISA and...

Resolved! Can/US Data Plan - Going to college in NJ

My daughter currently has the Can/US 50Gb data plan from the initial time it was offered. She will be starting college in NJ in September, and we just wanted to make sure that we’re reading everything correctly and she will be able to use her plan f...

Resolved! Esim replacement

Ordered 2 esims. First esim I declined to activate on current phone. The second esim it didn't prompt me if I want to activate on current phone. Instead it just added esim. Is there a way to transfer this esim to a different phone? I don't want to pa...

Porting a Telus Number To PM

Can you port a Telus number to PM?

If you purchase a Canada US Plan today

If you purchase a Canada US plan today but don't complete the activation can you Activate the plan later and maintain the $34 plan. Also does your plan start on the purchase date or Activation date?

ESim

Can you transfer your ESim from one phone to another with PM?

Login Issues - and Cancellation

Hello,I appear to be unable to login to my account, and when I request a password reset, the link does not send. I was able to login to Community so I could at least post this question, but using the same password for my regular login didn't work, an...

Resolved! Switching sim to Google Pixel 8a

Got a new 8a and when I switch my sim card it doesn't seem to read it at all.When I go through settings to set up the sim it asks if the sim is either Telus or Koodo(pretty sure Koodo) but public mobile is not listed

New - $34 -50GB US/CAD plan

Hi I did buy the promotional 34$ plan successfully.At what point due I need to activate the esim?Does it have to be also today, or can I do it later? I did try it several times via the app an hour after purchase, but it said account under maintenance...

Resolved! Esim

Hi looking at the new $34 Can/US offer that ends May 20. Can I use my iPhone 8 which only has physical sim vs esim?offer details claims:***Limited time offer. New activations only. Applicable to eSIM compatible devices only. Public Mobile reserves th...

Invoice with phone number

There is no phone number on my invoice, but I need it.Is it possible to add it to my invoice?

Resolved! Cancelation of service

Pls cancel my acct asap

Public Mobile takes away 30GB of data

As a insulting bonus for switching to the inferior rewards system, Public Mobile offered me 30GB. I was on a 1GB plan, which I rarely used in full. I switched to a plan with no data, as 30GB would last me a while (until it expired), however immediate...

Resolved! switching to a limited time offer plan that would start after my renewal date

If I switch to a new plan, which is available as a limited time offer, and the end date of the promotion (May 20) occurs before my renewal date (May 24), will it switch correctly? Or is it necessary to begin the new plan before the promotion end date...

Resolved! Activation

I'm trying to setup my phone and before i received my 6 digit code to confirm my identity to my number my old sim is no longer working so i cannot receive a text to get the code. Any options to solve this

Resolved! Was once with PM and currently with a different provider rn. Can I still get new activation plans?

Was with Public Mobile 2 years ago and I'm with a different provider right now. The new plans especially the ones available for new activations only look appealing. Was wondering if I can still get new activation phone plan deals?

Can I change my eversafe login phone number without affecting phone with PM sim card?

I want to be able to log in with the 2FA not going to the phone number which is actually in service with the PM Sim card.I looked at https://productioncommunity.publicmobile.ca/t5/Get-Support/Eversafe-log-in/td-p/993410But am still not sure.I suspect...

I cannot enter a support ticket trouble with my phone number.

I get a DNS error when I try to click on the link. I have a problem with my telephone number and need help.

More than 1 SIM card under the same account?

Hi, I have been a Public Mobile (PM) service user, and I have got one activated PM SIM card under 1 PM account. My concern is: I want to get another PM SIM card with a different phone number but under the same PM account. Is this possible? If yes, ho...

Referral code

where can I fined a referral code?

Missing Points-Missing Old Points Program

Since new Rewards Program has been started,Pre Authorized Points are Not Credited to my account and Loyalty points are missing too.With New Rewards Program my Monthly Bill is Almost Double now.I am very disappointed by new Transition.Hope Old Public ...

Can’t log into my account

I have ported my number over to PM but now I can’t log into my account.

Did I lost my autopay and loyalty rebates?

I have been a loyal customer of Public Mobile for years. Recently, my credit card on file was expired. I just fixed the issue but it seems I have lost my rebates (autopay and loyalty). Could you check whether this is the case? It was an honest mistak...

Resolved! I can't receive calls.

It's been a few weeks I can make a call but I can't receive calls, it goes directly to my voicemail. To solve the issue I reboot my iPhone 7 and the problem is solved for a few days or a few hours. I searched the community and I found out the iPhone...

Data didn't reset this month

Hi community, My subscription cycle reset on May 12th, but my data hasn't reset. Has anyone else had that problem?Edited to add more info.Current Subscription CycleMay 12, 2024 - Jun 11, 2024Data Usage50 GB of data46.6 GB used3.4 GB LeftView Usage Hi...

Resolved! Porting number

Hello I had my contact number with public mobile but now I want to port the contact number to Fido . Please help me how can I do that . I am not receiving the sms from PM . Please help me

Resolved! Port to PM

I have several accounts I would like to port over to PM, are the problems PM was experiencing with text messages truly resolved?

Resolved! Plan subscription

Hi everyone…I currently have the $25 3G plan with unlimited international texting and unlimited Canada wide calling should I keep this or Switch to the 4G plan at $19 with unlimited international texting and Canada wide calling… Thank you,AdamCan som...

Resolved! still 3g even selected a 4G plan

Recently I seleced a 4g plan, but why it still shows 3g plan from my cell phone?

Resolved! Community account removed?

The new REWARDS system seems to have deleted my old community account. I was forced to apply a new nickname and as a result, all my previous posts and questions have disappeared!What gives?

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