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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New 4G 15 GB Plan

I subscribed to change to the new 4G 15GB data plan to start on my next renewal date Nov 11 2022. That was yesterday. It did not take place. Still on 3G and billed for my old plan

Data from Plan finished - Add-on Data remaining BUT No Internet service

Hello Community,I have used my Data from Plan but my account shows 440MB remaining from Add-on purchased. However, no data service working. I have done the following steps without any luck: - Turn on Aeroplan mode and turn off- Reset Cellular Setting...

Resolved! I can not receive phone call.

I fail to port my phone number from previous supplier. My previous phone number is not active any more. What can I do? Should I have to change to another phone number? It is very strange that i can only receive phone call from my husband.

Resolved! Account suspended

Payment went through but accounts is suspected. Why?

I phone 12 can't read sim

Resolved! Reactivate my account

I need to update my master card information.

Resolved! Confirmation email

When trying to sign in, it says I got sent a conformation email but I can never find one in my inbox. This makes it impossible for me to sign in to my account.

Resolved! Data

I ran out of data, paid my bill early, but it says I have no data still??It said Thank you for your payment

Payment

My phone is connected but i cant make calls or texts

Sorry, your plan does not include sending texts while in the US. Incoming texts are included. To add a US Roaming Add-On, visit selfserve.publicmobile.ca I can’t make calls I can only call the 611 number but I can’t make any other calls at all. When ...

Resolved! Dropped calls after renewing U.S Roaming

On Yesterday 2022/11/11, I renewed my U.S. Roaming but by mistake renewed 10 day Talk ($8.) as well as 10 day Talk & Text ($15.). Since then all my incoming as well as outgoing calls are dropped within 3 minutes of the beginning of all calls. The d...

Resolved! Unable to login after porting out

Hi there,I ported out and I am looking to come back to public mobile but I am no longer able to login to my public mobile online account, I left less than 3 months ago. Any tips on how to get back in? Thank you

Resolved! Change email address

Sorry for my lack of knowledge - my user name says it all.I will be changing my service provider on Tuesday 15 Nov. I'll have to change it with Public to be able to continue to operate. Can someone kindly advise me what to do & when to do it ??Additi...

Resolved! 2nd phone

I have 2 phones i pay for on separate plans.my ID was stolen so updated my new info. Now only 1 phone is working

Payment

Merged similar threads

Resolved! SIM

Purchased a new SIM card but when I update it in my account it doesn’t update after I hit enter

Payment My Account

I made a payment to account xxxxxxx 604 xxx-xxxxby voucher NO.5354xxxxxxxxx on NOV. 10, 2022 IN THE AMOUNTOF $25.00 .THIS AMOUNT WAS NOT CREDITED NOR APPLIED TO THE ACCOUNT.THE BALANCE ONLY SHOWS $2.00 EXPLAIN WHY THIS ERROR HAS OCCURRED AND CORREC...

Glitch took my money and didnt activate my phone!!!

I put a 25$ top up voucher on my phone then proceeded to use the my account online to change my plan from a 50$ to a 25$ plan. got to my cart clicked to have the payment go through it took the money then refreshed. I then checked my phone it didnt wo...

Resolved! The 15g data, 4G, for $40 a month plan.

My family is on public mobile, and on Nov 1st we all received a text message about the above plan, saying to reply yes and on your next renewal the plan will be activated. My wife and daughter both had their plans renew on Nov 10th and Nov 12th. My...

Resolved! creating a new account for my wife.

Kello I have set up my wife's phone and now need to create a community account for her.

My account

The worst customer service I've ever experienced

Been trying to get help for 2 days agents take hours to respond then do not help when they do

Voucher added, account updated, then 25 mins later, the account reverted to suspended.

Voucher added, account updated, then 25 mins later, the account reverted to suspended. Can't re-add voucher and there is no history of payment on the account.

Resolved! Change my plan from a $70 to a $90 I need some help please.

How do I Change my plan from a $70 to a $90 can you please help me somebody.

Resolved! Phone Compatibility

Does choosing either Public Mobile's 4G Speed or 3G Speed plan have any effect on frequency band compatibility with a phone?

phone

Page Expired 😡

Keep getting page expired on all of my 4 accounts. Tried all the remedies mentioned in the forum to avail. Should it be this difficult to log onto my account to give PM money?

Resolved! New plan

Just switched from 3g plan to 4 g. More money less Gigs and zero change in speed. I live in major city with full bars. Did I just get dooped?

Resolved! Refer a Friend Point

I used my wife's referral on Oct 31 to signup for PM $40 15GB Plan. So far I have received initial $10 signup credit and my wife has received first $5 payment called RAF October 2022 refer a friend reward. The txt send to my wife's states 'Thanks for...

Resolved! sim card is bloked

i tried to find the password or the sim card many times and the phone bloked.... its talking about PUK something..... help!!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! New 4G 15 GB Plan

Data from Plan finished - Add-on Data remaining BUT No Internet service

Resolved! I can not receive phone call.

Resolved! Account suspended

I phone 12 can't read sim

Resolved! Reactivate my account

Resolved! Confirmation email

Resolved! Data

Payment

My phone is connected but i cant make calls or texts

Resolved! Dropped calls after renewing U.S Roaming

Resolved! Unable to login after porting out

Resolved! Change email address

Resolved! 2nd phone

Payment

Resolved! SIM

Payment My Account

Glitch took my money and didnt activate my phone!!!

Resolved! The 15g data, 4G, for $40 a month plan.

Resolved! creating a new account for my wife.

My account

The worst customer service I've ever experienced

Voucher added, account updated, then 25 mins later, the account reverted to suspended.

Resolved! Change my plan from a $70 to a $90 I need some help please.

Resolved! Phone Compatibility

phone

Page Expired 😡

Resolved! New plan

Resolved! Refer a Friend Point

Resolved! sim card is bloked

Public mobile deals for "new members" ONLY - 21.00...

New iOS app

Subscription Expiration Date

Switching from a Canada wide calling+data subscrip...

SMS not working