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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 1908 Views
  • 19 replies
  • 5 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17516 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28589 Views
  • 184 replies
  • 27 Bravos

Resolved! Referral reward lost

Hi, i have two referrals butthe rewards are lost in Feb. They are my friend and their plans are still active. What should i do?

wendyle181 by Great Neighbour / Super Voisin
  • 344 Views
  • 2 replies
  • 1 Bravos

Resolved! TRY TO CONTACT AN AGENT

So in trying to contact an agent system asks for the actual date I started with Public. WHO KNOWS THIS EXACT INFO. LIKE I JUST SAID IN PREVIOUS POST THIS IS REDICULOUS AND IF THERE IS AN AGENT MONITORING THIS PLEASE PAY ATTENTION TO HOW BAD THIS COMP...

Bill10 by Good Citizen / Bon Citoyen
  • 503 Views
  • 6 replies
  • 0 Bravos

Resolved! CANADA WIDE TALK BOOSTER 500

I purchased the Canada Wide Talk Booster 500 thinking I was topping up my Canada phone minutes. The fee came off my C/C, I didn't get a receipt from Public and I am out of minutes. COME ON PUBLIC MOBILE THIS IS GETTING REALLY BAD.

Bill10 by Good Citizen / Bon Citoyen
  • 1262 Views
  • 3 replies
  • 0 Bravos

Frustrated & Unhappy

Is anybody else getting fed up with public mobile? Come renewal time every month, for the past few months, I seem to have issues and they never get resolved leaving me without phone service for days. Several months ago when they did their revamp to t...

Parkbenchguy13 by Great Neighbour / Super Voisin
  • 1498 Views
  • 25 replies
  • 2 Bravos

Resolved! activation and inabilty to submit a ticket

Just got delivery of a new phone and prepaid SIM card from you and when I try to activate it I am asked to verify my identity repeatedly til I am told I have tried too many times. I have reset my password and tried to submit a ticket as Simon can't h...

hquinn by Good Citizen / Bon Citoyen
  • 976 Views
  • 16 replies
  • 0 Bravos

Need to activate

Filled everything out to activate my SIM card, transferred my number, but not getting an email. HELP 

Eva-schmitt by Good Citizen / Bon Citoyen
  • 969 Views
  • 21 replies
  • 0 Bravos

Resolved! Phone number is getting suspended

Hello,  I got a message saying my phone number is getting suspended because I am out of the country and haven't made any calls or text. I do I stop my phone number from getting suspended 

Rojee by Great Neighbour / Super Voisin
  • 919 Views
  • 5 replies
  • 0 Bravos

Resolved! SHIPPING

How long does it take to ship my new sim card?

lhata by Great Neighbour / Super Voisin
  • 447 Views
  • 5 replies
  • 0 Bravos

Resolved! email change

HiHow do I get a CS to help with email change?

Sylvia246 by Great Neighbour / Super Voisin
  • 451 Views
  • 4 replies
  • 2 Bravos

Resolved! change email

How do I change my email on my Public account?

Rusty246 by Great Neighbour / Super Voisin
  • 413 Views
  • 4 replies
  • 0 Bravos

New to Public, now no internet??

Hi, just joined Public Mobile with their Lunar New Years sale, and seemed to be going all fine, until I noticed today that I couldn't send/receive MMS. Which seemed weird, until I turned off my WiFi and it seems I am connected to the Public Mobile ne...

TheRenegade by Good Citizen / Bon Citoyen
  • 1634 Views
  • 22 replies
  • 0 Bravos

Resolved! Email change and password

I manage the phones for my parents and I need to make a change to the email. To do so I now have to create a community account for my mom. Which I did and selected the proposed password. Now I create a request for email change but somehow it tells me...

Lou3 by Great Neighbour / Super Voisin
  • 775 Views
  • 13 replies
  • 2 Bravos

Resolved! US roaming rated

I will be travelling in the US soon and looked at the plans ;   talk/text/3G is for 15 days. If I need 30 days do I have to buy two?

ron11 by Good Citizen / Bon Citoyen
  • 600 Views
  • 7 replies
  • 2 Bravos

Resolved! Rewards by posting?

I just signed up with my same email that I have an account with Public Mobile with. It said you can earn up to $20 in rewards for being involved in the community - what do I need to do? Does this post earn me rewards? Do I need to know how to answer ...

Keatrix25 by Great Neighbour / Super Voisin
  • 1155 Views
  • 10 replies
  • 3 Bravos

Resolved! Samsung galaxy s23 ultra

I'm looking to upgrade my S20 to the new s23 ultra. I'm having a heck of a time finding out if this new phone will be compatible with PM. I've even reached out to the and they were zero help.  Please help. I don't want to spend a big amount of money ...

Kryssiev by Great Neighbour / Super Voisin
  • 1017 Views
  • 5 replies
  • 1 Bravos

Resolved! No Phone Dial or Receive - Samsung Galaxy A12

I just swithed to PM for me and my wifes phones on seperate accounts. Looks like each number ported over fine. My phone works ok but hers will not dial out or recieve, goes to mail box. It's a Samsung Galaxy A12. Is there a fix besides getting a new ...

JoAnn2 by Good Citizen / Bon Citoyen
  • 1034 Views
  • 15 replies
  • 0 Bravos

logging into my account

i have been trying to log into my account , i get this message (We just need to verify it’s really you that’s accessing your account. We’ll send you a security code via SMS or email to verify. You can switch off this feature once you have verified ow...

IsaacHoover by Good Citizen / Bon Citoyen
  • 834 Views
  • 15 replies
  • 0 Bravos

Cant Call Out

I am having issues making calls to certain numbers, while in Fort Rouge Winnipeg area. When I try and call out and it fails I hear an automated message "2UT1 All Circuits are busy please try your call again later". The ones that have returned the err...

jhnest by Great Neighbour / Super Voisin
  • 381 Views
  • 4 replies
  • 0 Bravos

Resolved! Add On

I purchased an add on for 500 minutes in Canada. The amount was taken from my credit card. I have not gotten the 500 minutes in my account

Greyhound by Great Neighbour / Super Voisin
  • 551 Views
  • 5 replies
  • 0 Bravos

Resolved! No service/puk

No service-puk code to unlock phone to use service 

Kingjmoney by Good Citizen / Bon Citoyen
  • 553 Views
  • 6 replies
  • 0 Bravos

Resolved! Expired plan - expired SIM card

Hi:My plan is expired - when I try to login, my password is rejected.When I click to reset the password, no password reset email ever arrives.Support (new sales) said that my SIM cannot be used to set up a new account, and that I need to contact Exis...

rrrr by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

My card double charged

Farrah2 by Great Neighbour / Super Voisin
  • 596 Views
  • 8 replies
  • 0 Bravos
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