Porting failure esim not activated

[jl13]

I ported my number over from Freedom to Public Mobile. I had a physical SIM and ported to an eSIM with Public Mobile. Since porting, I have lost service with Freedom but I do not any service with Public Mobile. Since my service ended with Freedom (thus having ported), why do I not have any service with Public Mobile? I got an error saying the eSIM couldn’t be activated and in my settings under cellular it lists “Used as “Personal” Off” but I can’t turn it on.

[softech]

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@jl13 wrote:

When I call the port support number and key in my number, it says that a transfer doesn't exist. I would appreciate it if you could please provide me a number where I can speak to personnel, so that we can troubleshoot the issue live together. Thanks in advance. 

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@jl13  the message you got confirmed that the porting was completed

it was either an eSIM setup issue or sim provisioning, please try what suggested or message support if the suggestions didn't work.  To open ticket, you simply need to message using the link below (you don't need a working sim card to open ticket)

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[jl13]

When I call the port support number and key in my number, it says that a transfer doesn't exist. I would appreciate it if you could please provide me a number where I can speak to personnel, so that we can troubleshoot the issue live together. Thanks in advance. 

[Handy1]

@jl13 

while your already here and logged in the community you can send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[jl13]

I cannot open a ticket because it requires a 19 digit sim number, and I'm trying to activate an esim.

[softech]

@jl13 

Since your Freedom service is not working already, it looks like the porting was completed and you just have problem with the sim provisioning or eSIM installation

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. 

If you missed the step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone , disable them (eSIM/Physica sim) using the SIM Manager on the phone or remove the physical sim.  
And make sure the one associated with PM sim and your phone number is enabled (On iPhone, "Turn on This Line" under Settings->Cellular).
Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there