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Telus number still active after successful porting

mfire8
Great Neighbour / Super Voisin

I had two lines with Telus. Created two accounts on Public mobile. Ported over the secondary line to PM first. Success. The number / Sim went "off" in the sim settings on iOS. Then I ported over my primary Telus number successfully to Public mobile. I have the esim showing my number, answered the authorization text from Telus. I have call and data services from PM.
It's been more than 5 hours, and my Telus Sim still says "on" in the iOS sim settings. 

Is it ported over? Or am I missing any steps? How long does it take for the main Telus sim to turn "off"? 

If anyone has any similar experience, please share any additional tips. 

Thanks in advance!

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @mfire8 

did you got a porting authorization text from Telus and did you reply yes? 

it sounds like the number not ported yet.  But check with PM porting support team and confir2m.   I will send you the number to PM Porting support team  Please check your community inbox

BKNS27
Mayor / Maire

@mfire8 

Did you use a different email address for each account? Because 1 account/1 email.

If you use the same email for both lines. The last number ported will over ride the first number then you need to contact a CS_Agent to straighten this out for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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