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can't sent SMS to UK

I can't seem to text or call United Kingdom. I tried 01144<phone number> and +44<phone number> without the leading zero. example 01144xxxxxxxxxxx or +44xxxxxxxxxxx. it doesn't seem to work even I supposed to have free international text and plenty of...

eSIM transfer

How do I transfer my eSIM to another phone

Invoices

I am unable to access invoices further back than 90 days, I need all the invoices from the past 12 months. Where can I access and download those?

MMS not working

Last week my Nokia 6.1 stopped downloading MMS. I have done the APN update, restarted my phone (multiple times). I have enough data.What else can I do?

Downloading usage data

Hi I'm trying to download my usage data from Jan 1 to present, just for calls.  I used the filters to select the dates and "unclicked" data I did not want.I try clicking on "download" and nothing happens. What am I doing wrong?thanks

Access invoices of deactivated account

I am unable to access invoices for my account since it has been deactivated. Please send me all the invoices of my account since I opened it.

3G to 4G service upgrade

I recently upgraded my 3G service to 4G (Feb16) and have not noticed a speed increase. Is there something I need to do on my phone? I have rebooted it.

stop auto payment

My subscription cycle is of 16feb and I have one public mobile subscription but my account got deducted 2nd time on 19feb which is not authorised by me. This also had happened last month and there wasnt an appropriate response from public mobile so i...

Esim won't download

Can't get my esim downloaded for pixel 3 not sure who to call about this. Tried Qr code but it didn't work.

how to change number phone number set in eversafe

im locked out of my account because my eversafe number did not update when I ported my number over

multimedia

I can't send group texts and I can't send pictures via texts.  This just started 2 weeks ago.  I have always been able to send group texts and pictures before.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Can I get  the email resent with this QRCode?

Calls dropping regularly

Hello,My calls have been dropping consistently for the past few months. I'm always speaking to the same person (who is also a public mobile user) throughout the day and every call/session is dropped eventually- this occurs on a daily basis. One time,...

Public Mobile Promo Code or offers?

How often does Public Mobile give Promo Code or new discount offers?,I'm looking at the $29 for 20 GB package, but I need international S.M.S. as my nephew is in Singapore right and all he has is a crappy phone BlackBerry Storm that can only do SMS, ...

Subscription change

I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone

Add ons

Hi, I bought an add on (1GB) but when the data with my plan ran out, the add on never kicked in, so I had to buy it again. Was wondering if someone can help me get my money back because I don't see the 2GB in my Public Mobile account but I do see 2 t...

Texting

I recently set my friend up on Public Mobile.  He was given a temporary phone number before his was ported.  Now whenever he texts me and some of his other friends, the temporary phone number comes up, not his ported number.  I can set a text to his ...

" Sorry, we’re not able to process this request at this time. Please try again later."

Anyone has the same issue? My phone is on hold now, I want to use it!!!Flora

Help porting number

Ive been trying to port my number and it says it failed, I keep trying to get through to cs_agent that my IMEI number is not wrong. I need to speak to someone on the phone, i think i am talking to a AI chatbot because it keeps asking me the same ques...

Some calls work others drop instantly

I have an iPhone 12 with an eSIM , Suddenly, I cannot call some numbers. Others still work, text and data work, Cannot seem to submit a ticket online. Tried forcing 3G data only and restarting phone, same issue. Tried turning cellular line off and th...

Why can’t I hotspot

Switching from iPhone to Samsung

Hi,My wife and I have iPhones and will be switching to Samsung soon. What do we do to keep our numbers and info on our SIM cards?We have physical SIM cards. If we use eSIM with the new Samsung, can we transfer data from our iPhone sim or do we have t...

my purchased add ons don't show on overview account

My primary line is disconnected by mistake when I was trying to transfer (ported in) another line

Hello, My request is a priority du to the fact my primary line has been disconnected by Public Mobile by mistake. Yesterday, when I was trying to transfer a second line from another carrier to the esim of my wife,  the system has replace my line to t...

PM 5G+

Don’t know if this is just me, but I woke up this morning to the 5G+ logo on my phone. Could this mean 5G+ is coming to PM?