Unlimited minutes & messaging plan - but can't call out as I've 'used all available minutes'.

[Rick2000]

Subject says it all. And it's not the first time... 

Gotta love the "Don’t worry about interruptions in your service when you have your subscription on" message on their Payments page. But yes, I do worry! Wonder why.

Anyone else?

[Rick2000]

Checked this morning and outgoing problems now seem to be resolved. Unsure if this situation will repeat but in the meantime I'll run with it. Thanks to all. 

[Dunkman]

@Rick2000 

If you have not tried, might want to do a network reset on your phone (note: this will erase any saved Wifi passwords)

If that does not work, you might need to contact customer service agent. Click on chat icon on right lower corner of website and follow prompts to submit ticket for CSA help. 

[Rick2000]

Everything's up-to-date. And inbound calls, data, etc. all ok.  Just outgoing calls squawk about my being outta minutes. Thanks. 

[Phil_Adelphus]

@Rick2000  Have you checked that your account is still active (sometimes autopay fails)?  Is data working?

[Rick2000]

Thanks. But it's a 2023 Moto G Stylus 5G, so I don't think that's it.

[Dunkman]

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@Rick2000 wrote:

Tried 3 different numbers, including my home phone. Same message.

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@Rick2000 

Any issues with incoming calls?  

What model phone?  Some customers with older or international phones had recent issues with voice with Telus rebranding of one of the 3G bands. 

[Rick2000]

Tried 3 different numbers, including my home phone. Same message.

[Dunkman]

@Rick2000 

Is that message for one specific phone number?  or all numbers?  Sometimes that message may indicate that the other person phone number is not active.