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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changed Number in app, No service 96 hours after logging Support request.

Good afternoonIs it normal to wait 96+ hours for someone from technical to actually take a look at your logged issue? Just trying to get this fixed so I can go back to actually making calls and using my data.(I did try the SIM in 3 different phones, ...

Please fix my internet

Internet isn’t working on my phone. So I thought I ran out of data and bought add ons and still doesn’t work. I NEED help

Portal In

Hi,I just recently signed up with Public mobile. I had my previous account with Fido and wanted to keep my number. I already contacted Fido and they had allowed my number to be portaled to Public mobile. However I haven’t received a text for the conf...

service

can not receive or send pictures by text since I joined PM on Friday march 15 had no issue with other service provider koodo my android phone is 2021 WHY ?

Have not received my sim card

Hi there,I bought a sim card and a new plan on March 4, 2024 and I havent received my sim card yet. It still says "processing" but it says it should have been delivered March 13th. Can someone provide me with an update?Thanks,

New Point System

How will the bonus data be added to existing accounts. And will all bonuses such as referral and loyalty no longer exist?

Cancel plan for a deceased person

My son died from a heart attack. How do I cancel his plan?

Will my phone work in Mexico?

Travelling soon. Will my minutes or data work in Mexico?

Resolved! Wrong phone number

We have picked the PM number from the list and after short time we have found that it belongs(ed) to the criminal.We are receiving calls from police, court clerk and many collection agencies.Can we get another phone number?

USA plan did not work in USA

Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to ...

Change

Understanding the Public Points™ ProgramWhat is the difference between the old Rewards Program and Public Points Program? What do I keep? What do I lose?For detailed comparisons and what changes to expect, please refer to our current help articles.Ho...

Airplane mode no call history

Is it normal for there to be no call history when your phone is on airplane mode? The only way I know someone called is if they left a vm.

Resolved! New reward program

Hi! Just wondering what is the benefit of the new program and what is the disadvantage of it?? I don't have lots of points. I care about the referral rewards that I have (which is no change) but what about the future referral?? Yearly and royalty...

Calls

i am unable to receive calls and texts messages since yesterday.

Resolved! Paid but suspended

Hi,I have new account for public mobile.but I had to reactivate to the old account today so I paid this morning the cheap one on my phone.I can see the new subscribed plan on my phone. But I can't take the text from CRA.The website also says my accou...

Voicemail notification

Hello, Went on vacation 2 weeks ago so phone was in airplane mode. Prior to going on vacation I was receiving vm notifications but since returning and resuming normal service no notification has been received. I have an iPhone and the live vm is tog...

Data usage

I live in BC but am traveling in the US.My US add on plan is 3 GB. My base plan is 20GB. Im getting data use warnings that I've used 2.27 GB. What should i do?

US roaming

I have a 50.00 is talk text pkg and want to add US roaming. What’s the difference between 250MB and 1 GB and 3 GB?

Refund

Hello. How do I go about getting a refund on a now closed account. A payment was automatically processed on Mar 10th and I transferred to a new provider on Mar 15th. This is the only place I can ask as I can't log into the account anymore as it no lo...

Oneplus 12

Anyone using a Oneplus 12 and have VoLTE working? Only reason I am asking is because I see people on reddit claiming they are using Public Mobile with a Oneplus 12 and VoLTE is working perfectly so I'm trying to validate this from the community!Thank...

Resolved! Can - US plan

Can you call from USA to Canada when in the USA or is this plan only for calls while in Canada. Can you make calls using Data without incurring extra charges while in the USA? Thanks for your time and feedback! Have a great day Community!

Resolved! Retrieving Deleted Text Messages beyond Recently Deleted

Hello, How do I recover deleted text messages on an Iphone beyond the recently deleted setting?

Resolved! Refund

I changed my subscription few days after my billing date and paid full price for both subscription, will I get a refund on one of the amount paid? Plus I added data on the first subscription that I will not need on the one that I change to will I get...

No internet

my Internet is suspended, even though I have paid for my service

Resolved! esim not installing

website indicates e sim compatible. at time of installation message saying e sim not compatible.Would like to receive refund as esim does not work an cancel subscription

Resolved! Re: Scheduled Maintenance on March 17 - My account issue

I still can’t access my account. Thought the maintenance was supposed to be done now?

Resolved! Pre-authorized credit card payments

How do I remove pre-authorized credit card payments from my account?

Resolved! Community ticket ID number

How to get ticket ID number?

Resolved! iphone not connecting

hello how do i get my iphone 12 pro max to connect. I transfered today, it says active on my public mobile app, but I have no service still.

Resolved! Upgrade Promo plan inactive

Hi,I have recently upgraded on March 02 from my current $25/1G plan to the promo $34/50G data 5G with unlimited calls in Canada and USD. I chose the new plan to be active and start the next cycle payment, which is March 8. I even got confirmation b...

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