Community

Rewards for Loyalty

What happened to my discount for loyalty? Means nothing to Public I guess. All about bringing in new customers,

my last bill was wrong and I need a refund

Hi,My last bill was wrong and I've been charged almost double the amount. I need a refund.Thanks,Atef

Transferred cellphone number

Hi,I already have a cellphone and number and when I transferred another cellphone number it looks like it deleted my current number and replaced it with the transferred one!  All I wanted to do is add another cellphone to my account. Not to replace m...

My payment wont go through

Overcharge

Why did I pay $28.00 in May and $33.60 in June? Is it possible to be overcharged?

Porting gone wrong

I am working to sign up for Public Mobile, and was not able to acknowledge the Bell Port Out request, and now my porting request is timed out.  I need to re-initiate the port request, and to log into my account, the silly thing keeps wanting to valid...

Refund

My SIM card never arrived in the mail. I want my money back, but the chat bot keeps sending me through the same loop of click "contact us" and then, "please log in". After logging in, it's the same loop again and again and again. I just want to talk ...

Promotion of 3 gb + canada wide unlimited calls for $21

Hi, I see that new customers are offered this deal. Existing customers are only offered 1 gb for $19. I wanted to upgrade but 1 gb is too less and anything more than 3 gb is too much. Can this 3 gb deal be offered to existing customers,

Please help! I need to make a phone call but it won't let me

Hi! I am trying to make an important phone call to the USA but it isn't letting me, I don't know why. It says I have used all my minutes. This makes zero sense, because I barely talk on the phone. Why is it telling me this? I really need to make a ph...

Opening a new account first time

Do I need a credit check to get the 75 gig a month plan I can't find anything on the sight 

Login

Do I have to have a confirmation code every time I login? Even if I’ve indicated the device is trusted?

Call

Hello, It is been more than 3 months that I can't make a call. Now I checked my account and have used 5 minutes but I can't make the call. Please help me to resolve this issuees. 

Login to my account

Hi, Until today I have not had any issues logging in. Today when I try to log in this is the message I received " LET’S COMPLETE YOUR ACTIVATION - you can then either select resume activation or go to log in page.I already have a phone number and hav...

Create new account

How to create new account with phone no

Overcharged

 I just checked my credit card statement and I was charged my regular fee of $22.60 early in the statement and then $28.25 at the end of my billing period. Why two charges this month? This is $28.25 more than usual for me.My husband was charged $4.52...

Cancel my subscription

My son ordered twice by accident. We cannot access the first phone number he received therefore we are unable to go in and cancel it. He did it again and now has a working number to his phone but I really need the first account canceled! 

Customer service

I submitted a ticket 2 days ago, and other than the initial “template reply”, nobody has communicated with me.  I have tried 5 times, plus filed two new tickets to get a response.  Nothing!!  If anyone is speaking to “Catalina CS Agent Public Mobile”...

Direct customer service number

Hi,Is there a direct customer service number?  

Outgoing calls to 1(647)580-4001

My account shows many outgoing calls to 1(647)580-4001 from a few seconds to almost a minute. It was not possible for me to make these calls. Any explanations? How to stop this? 

why can you process payment service interrupted

everymonth it is the same issue with billing and service interruptions. this is getting to be ridicules.  i have the right amount of money on file, why does the payment never seem to be processed. this company is crap

QR code for new eSIM is expired

Hi, I ordered a new account with an eSIM 2 days ago. I tried to install it on my phone, but I got an error message saying that it was expired. My phone supports the installation of an eSIM. Is there a way for me to get a new one?Thanks!

Spending funds already in my account

I HAVE sufficient funds in my account but receive a Payment Failed message when I try to buy data