Community

Porting issues

Three weeks ago I set up my Public Mobile and transferred my Rogers number or thought it worked. . However I didn't wait for Rogers to send me a SMS text regarding porting my account. I just put in my Public Mobile Sim and began to use it. Now I have...

Tsawwassen Location Talk issues

@CS_Agentused Public mobile for probably 3 years now, but over the past 2 months I can't even use my phone to speak with someone, I can hear them perfectly, but when I speak only portions of words come through, no one can understand what I'm saying. ...

@CS_Agent - payment change not accepted, account on hold

Hi, I've changed both my payment information and the subscription for my service but the account is still on hold.  

porter from Virgin

I am not get all text messages and missing some calls.  Please help.

Trouble porting my number as well as logging into my account.

Forbidden A1 Im receiving this error message when logging in. Also I was trying to activate my new SIM card with my old phone number and was told to reach out to customer support. Currently my account is inaccessible on the app and on the website. No...

You guys rock

Hey Everyone:   I'm trying to do a Sim swap and it's not going very well, I'm literally laying bed as I j8st gave my son bone marrow to help his leukemia, and although my problem hasn't been fixed yet it truly warms my heart to see and know how many ...

New Sim for 5G doesn't work

Hey everyone:   So I switched to 5G bought a new Sim and completed all the steps to link my Sim, except to activate it it says login to the app to activate and for somE reason I j8st cannot login to the app can so eone plz help me I'm without a phone...

Transfer Request

@CS_Agent Need help to resend request

Earning points - “Give Back”

I read that you can earn up to 20 points/month by engaging with the community; would a post like this be an example of that? Is there a certain amount of interactions needed per point earned?  Is there a way to track points earned through community e...

You have informed me that my credit card has expired and that payment details need updating

I pay you monthly on my Mastercard.  I now have a new reissued 5year Masercard  which has the SAME number as before. The only difference is the 3 digit code at the back of the new card. I have been unable to get into my Public Mobile account to verif...

Sim Card Delivery

Hello,I ordered a SIM card online on May 20th but it has not been delivered yet.Please support.Thanks,Dbal.

Activation/Number Transfer Problems - "Forbidden A1"

Hi,New PM user trying to activate my SIM... everything was working but now unable to log into my account on mobile or laptop to finish activation... keep getting Forbidden A1 message and cannot submit a ticket. For iphone 11..I currently has a USA eS...

Account Activation Error

Hi I am trying to port my number from Bell and got error saying "Activation Error" Now I cannot login to my account on website and also on mobile app.On website I am getting Forbidden AI error.I already paid for subscription but I am now frustrated.P...

Unable to Login and Port Number

Just subscribed to a PM plan today, installed the app, and selected the transfer number option. I filled the boxes and proceeded as usual although when I completed everything, it said that my transfer was unsuccessful and I needed to contact an agent...

International texts

After updating my package I realized that I stopped getting text messages from abroad.

Order not received after 30+ days?

Hey Public Mobile,I ordered a phone over 30+ days ago and still haven't received it. You definitely took my $$ but I haven't received my phone

Working card keeps getting rejected as payment?

I am trying to subscribe online using a card that is working, has worked today, and it continuously says payment failed. I have checked that the information is correct and tried several times, refreshed the page etc. I want to use this card for the p...

adding funds

Hi,I cannot add funds to my account. When I try to add funds it just opens the chatbot.Please advise.My current cycle ends in a few days so I need to make a payment. I do not want to be on autopay.

SIM Swap

@CS_Agent new SIM

@CS_Agent

Tried to activate my account with my SIM card and a number transfer from Lucky mobile it didn't go through it gave me an error and now if I go to put any chat things in I got an error 404 page or forbidden I can't sign back into the app and anymore s...

$60 Canada/US plan: Incomplete account details

I was able to access the account with the $60 Canada/US plan without Sim card access by resetting the password and sending the verification code to the email. After resetting the password I entered a different incorrect code 4 times and was given the...

"The cellular number you've called is not assigned"

My wife is on Public Mobile but cannot receive calls/texts.  She has been paying her bills but cannot login to Public Mobile or get support from Public Mobile since logging in requires inputting a security code which is receieved by her the phone tha...

Can I add 30 days USA data and roaming at one time. It says 15 days...

For PM glitches

I also have lost my badges and such. I mean I am not an Orical but I'm also not New in Town. I've just joined and I'm trying to be involved. Please note this issue. 

Purchased Add On is not Showing On My Account

Hi @CS_Agent,I recently purchased an add on which is not showing on my account. Can you please help with that? Where can I submit a ticket for that, as your current ticket system seems to be down! Thanks!

Public Mobile is a fraud and service is a scam, I will seek redress no matter how long it takes

customer service agent have decided to ignore the private messages I sent for a refund to my credit card. I still do not understand how the telecom regulator can allow this to go on for years. The service is poor but it’s okay, I will port my line on...